Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered adidas trainers which were shipped really quickly. Only minor point is they were not shipped in a box. However the trainers arrived in good condition.”

Helpful Report

Posted 11 years ago

“I have shopped at Decathlon quite a few times now and have always had great service from the staff. The products I bought have aleays been of great quality for such a great price. Its has become my "go to" shop for all sporting goods”

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Posted 11 years ago

“As always a fast and efficient service and quality products at a reasonable price.”

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Posted 11 years ago

“Great customer service and fantastic speed of delivery”

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Posted 11 years ago

“Ordered three tops, picked them up in the shop a few days later, tops were perfect, and so was the service....well done Decathlon”

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Posted 11 years ago

“Great item can't wait to get in the sea with them thank you ,”

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Posted 11 years ago

“Had to return an item that was too small. Staff we're very helpful , no hassle return quickly dealt with. Bought larger size. Happy with purchase.”

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Posted 11 years ago

“Excellent service - arranged for items to be available in store as i needed to collect them earlier than arranged when ordered on line. Refunded my account immediatley.b”

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Posted 11 years ago

“Great range of sports and outdoor gear - top performance and great value”

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Posted 11 years ago

“Great value and good choice of products both in store and online”

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Posted 11 years ago

“Discovered Decathlon while holidaying in Spain a few years ago. Great priced cycle kit, and great quality. At the time they were new to the UK, but their presence here is greater now, and the website excellent. I bought incorrectly sized cycle shorts (my mistake) and I received my replacements in no time. Highly recommended, great value, great service.”

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Posted 11 years ago

“Great delivery and quality product!”

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Posted 11 years ago

“Quality product, amazing price, friendly and courteous service on the phone, surprisingly quick delivery. I couldn't ask for anything more - I will be back!. Tank you Decathlon.”

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Posted 11 years ago

“Very pleased with the service and the product. Thank you”

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Posted 11 years ago

“The socks arrived in good time. Marked left and right which is handy. Comfortable and seem to be wearing well, I tend to forget that I have them on my feet, unlike some makes which, these days, and unlike their cheaper predecessors of twenty years ago, which I really rated, quickly form hard mini-balls on the inside soles and you end up feeling like you are walking on gravel. To quote Arnold 'S' if I may. "I'll be back".”

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Posted 11 years ago

“My son saw the bike he required which was ordered and delivered quickly. What more can you ask.”

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Posted 11 years ago

“Well pleased with the 3 items that I bought and will certainly use your outlet again, many thanks and also for the quick turnaround on delivery.”

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Posted 11 years ago

“Goods displayed well. Staff very knowledgeable and abl e to help.”

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Posted 11 years ago

“So far no problems at all”

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Posted 11 years ago

“Excellent product and superb service. A member of staff even carried my camping shelter to my car because I was heavily pregnant!”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,542 reviews