Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication and service”

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Posted 11 years ago

“Bike was the wrong size. Decathlon organised the collection and replacement at no charge. Slightly delayed but very impressed with customer service and ease of exchange.”

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Posted 11 years ago

“Excellent product at an excellent price, bought a msh tent, couldn't believe the quality of it. Shame the delivery took 4 days, not decathlon fault though.”

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Posted 11 years ago

“Speedy service, excellent prices.”

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Posted 11 years ago

“Bought a set of ski gear for my son. Products were excellent , great value for money and looked great (according to my son!) . One of the items wasn't in stock so we ordered online and it came in double quick time. V impressed and are planning to go back for our Xmas ski trip this year.”

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Posted 11 years ago

“fantastic very quick delivery”

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Posted 11 years ago

“Great to have discovered Decathlon + have easy access to the new store in Wandsworth, London. I like the wide range of sport products that have a modern, fun design and good quality / price balance. Bought sailing jacket as rain coat for my son and I want one as well ;-)”

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Posted 11 years ago

“Excellent service. Speedy delivery will use this company again.”

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Posted 11 years ago

“Excellent items, good value too.”

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Posted 11 years ago

“Excellent service quality of shelter and very help staff”

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Posted 11 years ago

“Ordered a scooter and within a couple of days the scooter turned up in perfect condition. Not much more to say..”

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Posted 11 years ago

“Once we established that the Tribord masks were available, the order was processed & completed very efficiently”

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Posted 11 years ago

“Helpful staff, called ME back with information. returns painless. Highly recommend!”

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Posted 11 years ago

“Excellent, as always. David Wright”

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Posted 11 years ago

“Products are excellent but postage costs negate the good value of the items.”

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Posted 11 years ago

“Excellent product, value for money and prompt delivery!”

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Posted 11 years ago

“all good thank You”

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Posted 11 years ago

“Very quick delivery of item purchased. Unfortunately I had to send it back and get an alternative. Staff were very friendly and helpful on the phone. Very easy to return goods and the post was paid. Very impressed.”

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Posted 11 years ago

“bike very easy to set up, using mostly on cycle paths gears smooth and easy,well worth what i paid.”

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Posted 11 years ago

“Great fast efficient service”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,542 reviews