Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent store in nottingham.”

Helpful Report

Posted 10 years ago

“both the swimming costume & the sweat pants were just what I wanted - good fit, good feel, good looks & good price I will be back :)”

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Posted 10 years ago

“I ordered a Quechua Base 11 tent which was delivered within 3 days! Fantastic! And the best price on the Internet - £60 less than others with free delivery. Unbeatable!”

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Posted 10 years ago

“Love my children's rash vests. Good price and fab colours . True to size l”

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Posted 10 years ago

“The ordering process was smooth & easy. I was absolutely amazed at the speed of the delivery. The product (a type of Wellie boot) is lightweight & with a felt liner - perfect.”

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Posted 10 years ago

“We placed an order and received our items on time, the descriptions and the images on site are accurate. My only suggestion would be to add a filter navigation menu on the website as it is very difficult to navigate the result pages and there are no option to set up specific setting without entering a specific area”

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Posted 10 years ago

“This was my first on line order I was impressed with the collect in store option free of charge something that none of the other competitors offer. The order arrived quickly days before the expected delivery date and I was promptly emailed of its arrival. When I got to the store I was given my item the packaging was secure and the contents intact. I was very impressed with the service and will be using it again thank you.”

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Posted 10 years ago

“This is the first time I've bought anything from Decathlon. I was very impressed with the speed of delivery, and the quality of the hydration back pack I've bought.”

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Posted 10 years ago

“Great price for good product. Easy to use website and fast delivery”

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Posted 10 years ago

“Great price for good product. Easy to use website and fast delivery”

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Posted 10 years ago

“Great price for good product. Easy to use website and fast delivery”

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Posted 10 years ago

“Great price for good product. Easy to use website and fast delivery”

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Posted 10 years ago

“I was very impressed with how quickly I received the products I ordered... The quality of the products were also impeccable, I will definitely be using Decathlon online again and again.”

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Posted 10 years ago

“The prices in the store are very competetive with similar companies selling this type of clothing and equipment also in the past the staff have been very helpful, however on the last occasion I visited I found one member of the staff I dealt with bored, uninterested and lethargic especially for a sports and leisure store.”

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Posted 10 years ago

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Posted 10 years ago

“Great product and great price. Delivery was super fast. Thanks”

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Posted 10 years ago

“First time I have used decathlon online. Really efficient service, prompt delivery and good value products. Would definitely use again.”

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Posted 10 years ago

“First time I have used Decathlon. Website easy to use and easy ordering for collection. Good range of products and competitive pricing. When I went to collect, their local store was massive so I did lots of browsing for other items. Would happily recommend and use again.”

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Posted 10 years ago

“Excellent service received. Timely delivery of quality item. Will definitely use again.”

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Posted 10 years ago

“Great service arrived promptly and no issues with site and finding what I wanted.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews