Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought some archery bits from you before and liked them so ordered a more expensive bow on the website for delivery. The items were as described but did take quite a long time to arrive, probably more than a week. The box that the bow came in said "read instructions" but there were none in the box, so I emailed Geologic (who are the makers and a decathalon brand I believe) and asked them to email me. Unfortunately I received no response at all. I think I would probably visit the store rather than use the website next time.”

Helpful Report

Posted 9 years ago

“Good price, good delivery”

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Posted 9 years ago

“Value for money of items bought Very good”

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Posted 9 years ago

“Wide range of products all under one roof”

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Posted 9 years ago

“blag blag blag”

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Posted 9 years ago

“good quality”

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Posted 9 years ago

“Value for all my family.”

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Posted 9 years ago

“Poor on delivery times, almost didn't get my stuff in time for my ski trip!! And the free delivery limit £70(?) is too high. Having said that I liked the ease of online ordering and accuracy of sizing guides. Products were well organized by sport and by function, comparison tool was really useful as well (especially when there were that many products serving seemingly similar needs). Enjoyed the product videos, and customer reviews. Products purchased were also of great quality, not losing out to pricier/ branded stuff. My ski outfit held out very well throughout my week in Val D'Isère. Thank you decathlon!!”

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Posted 9 years ago

“Not too keen on the website, doesn't flow as you'd expect, not particularly user friendly & acceptance of payment details has resulted in double ordering on 2 occasions. Possibly because orders were placed in France but very annoying all the same.. On the other hand, customer service is very good, sorted my double order problems quickly & without any quibbles”

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Posted 9 years ago

“light weight and easy to carry around”

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Posted 9 years ago

“I used click and collect and was able to get my order from a local shop. The products are good value.”

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Posted 9 years ago

“The item took a long time to arrive but they sent me a voucher as an apology. Handy to be able to collect from asda for free.”

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Posted 9 years ago

“Sensible prices for products that are at least good, if not very good.”

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Posted 9 years ago

“Very happy with product. Quite slow delivery which was to be expected over the Christmas period. Overall, happy. Thanks.”

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Posted 9 years ago

“Quick despatch”

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Posted 9 years ago

“Decathlon made me happy because it had exactly the ski bobble hat I could not find anywhere in Canada. What was difficult was not being able to directly ship to Canada. We had to ship to a mate near Sheffield and have them mail it on to us. Please ship internationally to your Commonwealth partner Decathlon!”

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Posted 9 years ago

“Good customer service in store, great range of products at affordable prices.”

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Posted 9 years ago

“The variety in the store - and the advice given by a sales assistant upstairs when considering an archery gift for my sons at Xmas.”

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Posted 9 years ago

“The price are fantastic and really competitive, I did not put a 5 only because some of the cheapest items were out of stock, if they were available I would have scored a 5.”

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Posted 9 years ago

“Clothes are good qua;city and reasonably priced”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews