Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered the kayak to an empty remote holiday cottage on the north west coast of Scotland and placed it where I'd asked, out of sight. Product all in good order and working well.”

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Posted 10 years ago

“Fantastic service. Delivery was accurate and quick from the order, will definitely use decathlon again!”

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Posted 10 years ago

“Decathlon is great. Good quality and super fast shipping. I had to return a pair of shoes and the process was very simple and extremely fast.”

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Posted 10 years ago

“Nice boots for my toddler. Great value”

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Posted 10 years ago

“I ordered a rucksack and sunglasses, very impressed with the quality of both items, I will certainly continue to buy from Decathlon!!”

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Posted 10 years ago

“Great store. Good value and quality. My only criticism is of the click and collect system which can be confusing. The last time I used it I got several emails saying that I hadn't collected it when I had...”

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Posted 10 years ago

“I have bought cycling products from Decathlon for many years and have always found them, not only good value, but excellent quality. The shops are well spaced out and easy to find things.”

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Posted 10 years ago

“No matter what I'm looking for, I can find it. The staff are extremely helpful and they take their time to help you chose the gear suited to you. Their fitting service is second to none. Above and beyond service.”

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Posted 10 years ago

“I grew up in France and one of the things a missed in the UK was a proper sports shop. Not one passing itself off as being a sports shop when in fact it is nothing but a fashion shop. It is so refreshing to have Decathlon in the UK where you are sure to get proper sports wear at a reasonable price. It's just a shame we have to travel such a distance but with the new Oxford store you are getting ever closer!”

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Posted 10 years ago

“The website was slow but reasonably easy to navigate. Delivery times were excellent once ordered.”

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Posted 10 years ago

“Great service. Used them several times. Delivery always quick and products are excellent value for money. Everything I've had washes really well and keeps its colour too!”

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Posted 10 years ago

“The bicycle shop staff are fantastic and so very helpful. They are knowledgeable and keen to help. Thank you.”

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Posted 10 years ago

“Ordering from the website was straightforward and trouble free, the goods arrived quickly and are entirely satisfactory. What more could one ask.”

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Posted 10 years ago

“I recently moved to the USA and there are no Decathlon stores here. I wanted a two-person tent for 5 days in the Sierras but I found the range in stores here very limited in styles; and the price/spec/weight/quality was poor (unless you pay $350 / £230 / euro 477 for a Big Agnes or high end). Fortunately I had visitors from the UK so I ordered this tent to be delivered to their house and they brought it with them to the USA). It cost $122/ £80 /euro 109 and I'm chuffed with it. The design and spec is great for the price. I planned to test it by the American River but there were grass fires in the area I picked so settled for the back yard. It sets up easily, packs up easily and was roomy inside and a decent sized porch for stashing boots and rucksac. Happy.”

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Posted 10 years ago

“This will be my 2nd order with Decathlon, very happy with leg swim suits I ordered. The only thing is the postage that I have to pay, not having a store close by, I have to pay to postage. Have not had to send things back yet, so this will cost me another lots of postage - £3.99 at a time. The products have been very good. Very happy with them”

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Posted 10 years ago

“The bike is the best I've ever had”

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Posted 10 years ago

“First time ordering online and I was very impressed - our product arrived a few days ahead of the scheduled delivery date - in fact the very next day and exactly as ordered, so I was very happy and would certainly recommend to others.”

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Posted 10 years ago

“Fast delivery, securely packaged, decent quality goods at great prices :)”

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Posted 10 years ago

“Very Fast. Kind. Good Product”

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Posted 10 years ago

“Exceptionally helpful when phoned about returning a wetsuit for a smaller size . Order delivered promptly . Excellent service and products would highly reccommend.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews