Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love decathlon we first stumbled upon these stores in Spain where we bought our bikes and all our walking equipment. The service is impeccable the quality for value is amazing. We now have a points card which we wished we knew about months ago!! Great staff our favourite store for all the family pursuits.”

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Posted 9 years ago

“when i was looking for a new mountain bike, i stumbled across decathlons website & there B,twin 520 mountain bike was just what i was looking for with out a big price tag, how they do it i dont know they have not cut corners on parts & 2 of my friends are going to be purchasing from these guys soon, all in all an excellent bike at such a low price, will definately use again..”

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Posted 9 years ago

“A pleasant , rare experience today with some excellent customer service , that seems to be lacking in most retail units these days !! 10/10 for Rory the service engineer at Botley , Oxford today 👍 ( c/o P. Moss)”

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Posted 9 years ago

“Excellent product knowledge, excellent service which made my whole shopping experience, EXCELLENT !!!!”

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Posted 9 years ago

“Ive always been afraid of water and getting my face wet so have never been snorkalling. I was given some excellent advice from Michael Carter Travel who we booked our holiday through and Cheryl who works there had recently ordered herself a snorkalling face mask from you and told me how good it was. On her recommendation I ordered one from you and it has totally transformed my life. It means that I can go snorkalling and not be afraid of water seeping into my mask and no water went down the downtube either. Its a fantastic product and I am very much looking forward to my next snorkalling adventure. I bought myself a boyancy life jacket and therefore could float for ages just enjoying the beautiful fishes in the coral reefs in the Maldives. Absolute Heaven.”

Decathlon 5 star review on 20th March 2017

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Posted 9 years ago

“USA $$$....”

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Posted 9 years ago

“Excellent waling trainers. Fits like a glove at a great price. I am buying two more pairs!”

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Posted 9 years ago

“Friendly Staff, Excellent Choice, Good Quality and Value for Money”

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Posted 9 years ago

“VERY NICE AND HELPFULL STAFF!”

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Posted 9 years ago

“I made my order on the 19th February and it arrived 21st February on the Isle of Lewis, thank you very much for the speedy delivery.”

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Posted 9 years ago

“Good quality, good prices”

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Posted 9 years ago

“Amazing customer service when my parcel went missing. Reordered & replacement was express delivered to my home the following day. I'm impressed”

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Posted 9 years ago

“Been today at Croydon Store, special thanks to Daniel from cycle department, he has been very helpfull and I'm very pleased by the quality of his work. Thanks again.”

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Posted 9 years ago

“I ordered a pair of Solognac wellies on Monday and they arrived in store on Wednesday. Very impressed. Not only that, but they were a perfect fit. Thank you.”

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Posted 9 years ago

“I bought my first Road Bike a few weeks ago and the service was amazing. The staff member at Decathlon Oxford was very knowledgeable, friendly and patient, the work completed on my bike was done quickly and efficiently.”

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Posted 9 years ago

“Excellent service and product information. Nothing is too much trouble.”

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Posted 9 years ago

“Special thanks to Mick Johnson at Decathlon Sheffield cycling department, 14 January 2017. I had a lot of questions, having not cycled at all for 4 years and not on road for 12 years. He was very helpful in answering them all and advising on the best equipment for my needs. He prepared a bike there and then, changing the stem and tyres while I waited, so I could take it away the same evening. A couple of days later I had some questions when I came to fit mudguards to the bike and he gave helpful advice on the telephone. He is very knowledgeable about the products Decathlon sell and about cycling in general. The Triban 520 Road Bike has been great so far and it and the other products I purchased (mudguards, helmet, baselayer, tights) all good value.”

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Posted 9 years ago

“Great products - fab prices - ordered 50 backpacks for a charity donation - could not beleive how cheap they were for such good quality”

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Posted 9 years ago

“There is a good range of sports equipment at reasonable prices”

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Posted 9 years ago

“A bit slow delivery but happy with my purchase”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews