Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website very comprehensive and easy to use. Goods ordered came very quickly and were excellent quality.”

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Posted 10 years ago

“Good service.”

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Posted 10 years ago

“Purchased a child's bike online recently and received very good service. Delivery was on time, well packaged and no sign of any damage. I also purchased an archery target for collection in store. I was instructed to wait for an email to confirm it had arrived at the store. Time went by checking emails regularly but I still hadn't heard anything, then by chance looked at website and saw the item had arrived in store. Was good service for collection but Decathlon could improve its notification system.”

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Posted 10 years ago

“Excellent customer services and extremely quick product delivery. thanks for being there”

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Posted 10 years ago

“Excellent, professional service Couldn't fault it”

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Posted 10 years ago

“Good products, pleased as punch”

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Posted 10 years ago

“Easy pick up with no fuss, good quality Elite sky bottles, even better in the sale”

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Posted 10 years ago

“Fast efficient service and very good quality reasonably priced tent”

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Posted 10 years ago

“Good kit, good staff and weLL priced.”

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Posted 10 years ago

“Items can be a little hard to find on website”

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Posted 10 years ago

“Great service, fast delivery and much cheaper than Amazon!”

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Posted 10 years ago

“The products i ordered for bike riding are to a higher quality than i expected. I was extremely pleased and had been looking at much higher priced well known makes and the clothes i got from here are just as good but a lot lot cheaper will buy again for sure.”

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Posted 10 years ago

“I love Decathlon generally, have bought plenty of great things from their shops in France. Recently purchased a gazebo with sides online, and was very pleased. Fab sturdy product, excellent instructions. Free delivery when I expected it. Job done!”

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Posted 10 years ago

“Very happy with my purchase, the speed it was delivered and the size and fit of the items ordered.”

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Posted 10 years ago

“Quick delivery very good customer service.”

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Posted 10 years ago

“Product ordered was good quality and arrived within the time stated. Excellent service.”

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Posted 10 years ago

“What more can I ask for the best shop in the world ????”

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Posted 10 years ago

“I phoned to see if goods arrived at local shop (Harlow) as I had other appts that day. the very polite lady checked and said yes they had just arrived. They were so helpful when I got to the store. goods were perfect, and I was so pleased with the price.”

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Posted 10 years ago

“Excellent service, excellent product, excellent price!!!”

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Posted 10 years ago

“Fantastic pop up tent!!! We have used it many times now and still looks like new. We still can't believe that it fits back into its bag every time.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews