Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff in Braehead store are excellent”

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Posted 11 years ago

“Excellent product and very quick postage”

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Posted 11 years ago

“Website very comprehensive and easy to use. Goods ordered came very quickly and were excellent quality.”

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Posted 11 years ago

“Good service.”

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Posted 11 years ago

“Purchased a child's bike online recently and received very good service. Delivery was on time, well packaged and no sign of any damage. I also purchased an archery target for collection in store. I was instructed to wait for an email to confirm it had arrived at the store. Time went by checking emails regularly but I still hadn't heard anything, then by chance looked at website and saw the item had arrived in store. Was good service for collection but Decathlon could improve its notification system.”

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Posted 11 years ago

“Excellent customer services and extremely quick product delivery. thanks for being there”

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Posted 11 years ago

“Excellent, professional service Couldn't fault it”

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Posted 11 years ago

“Good products, pleased as punch”

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Posted 11 years ago

“Easy pick up with no fuss, good quality Elite sky bottles, even better in the sale”

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Posted 11 years ago

“Fast efficient service and very good quality reasonably priced tent”

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Posted 11 years ago

“Good kit, good staff and weLL priced.”

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Posted 11 years ago

“Items can be a little hard to find on website”

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Posted 11 years ago

“Great service, fast delivery and much cheaper than Amazon!”

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Posted 11 years ago

“The products i ordered for bike riding are to a higher quality than i expected. I was extremely pleased and had been looking at much higher priced well known makes and the clothes i got from here are just as good but a lot lot cheaper will buy again for sure.”

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Posted 11 years ago

“I love Decathlon generally, have bought plenty of great things from their shops in France. Recently purchased a gazebo with sides online, and was very pleased. Fab sturdy product, excellent instructions. Free delivery when I expected it. Job done!”

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Posted 11 years ago

“Very happy with my purchase, the speed it was delivered and the size and fit of the items ordered.”

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Posted 11 years ago

“Quick delivery very good customer service.”

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Posted 11 years ago

“Product ordered was good quality and arrived within the time stated. Excellent service.”

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Posted 11 years ago

“What more can I ask for the best shop in the world ????”

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Posted 11 years ago

“I phoned to see if goods arrived at local shop (Harlow) as I had other appts that day. the very polite lady checked and said yes they had just arrived. They were so helpful when I got to the store. goods were perfect, and I was so pleased with the price.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,542 reviews