Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient and speedy service...easy contact via email!”

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Posted 10 years ago

“Easy to order. Items as described, although I did 'size up'after reading other reviews. Parcel came swiftly. Efficient service and good value for money items.”

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Posted 10 years ago

“Lovely staff. very helpful. Lots of product for good price.”

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Posted 10 years ago

“Excellent trouble free service and speedy delivery”

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Posted 10 years ago

“Had no problems with delivering exactly what I paid for, even an "out of stock" was efficiently refunded to my account. Would recommend Decathlon.”

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Posted 10 years ago

“I now have 4 pairs of Decathlon shoes, all good and so comfortable - really good value for money”

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Posted 10 years ago

“I purchased a selection of items, mainly for my 2 1/2 year old daughter. When they arrived I was impressed. The quality is great for the price paid. One of the items was a red fleecey top - she won't take it off! Will certainly be buying again”

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Posted 10 years ago

“Friendly staff, quick and efficient.”

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Posted 10 years ago

“Excellent x”

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Posted 10 years ago

“I prefer Decathlon because they use verry accurate describe of products.”

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Posted 10 years ago

“Easy to use and quick delivery”

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Posted 10 years ago

“Excellent product and very helpful staff when I had problems ordering item online.”

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Posted 10 years ago

“Great stock list, very easy to use website and amazing delivery. Great experience”

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Posted 10 years ago

“Top products a top prices thumbs up from me ????”

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Posted 10 years ago

“Very good customer care”

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Posted 10 years ago

“I had excellent service from you and no doubt will shop with you again soon!”

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Posted 10 years ago

“Good value and lots of choice”

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Posted 10 years ago

“I wanted new mountain bike and read reviews which identified a great bike (with a few tweaks). I called in the shop in Sheffield and they were really friendly and helpful. I ordered ot for delivery to my home on the easy to navigate web page. It took a little longer than I'd hoped to come, over a week, but good things are worth waiting for. It's a great bike, with new tyres and minor adjustments to the way in was set up it's perfect. Overall, really pleased by the whole experience and product.”

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Posted 10 years ago

“Very pleased with purchase delivery was on time and helpful”

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Posted 10 years ago

“Good product. Click and collect, although not as quick as some who provide this service, worked well. Thank you.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews