Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,524 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,524 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was a problem with my delivery as the collection point box had broken down. I had ordered trainers for my daughters birthday so when I couldnt pick them up I phoned Decathlon and they arranged delivery of another pair free of charge to my house. My daughter got her shoes on the day. I got a text from the delivery box company yesterday to say the box was now mended -one month too late but not Decathlon's fault”

Helpful Report

Posted 8 years ago

“Good products at a very competitive price”

Helpful Report

Posted 8 years ago

“Well priced, good fit and great value”

Helpful Report

Posted 8 years ago

“Quality and variety of the products are the best. The service provided in home delivery is very good and so far on time”

Helpful Report

Posted 8 years ago

“Good shoes, good price, easy to order, delivery prompt.”

Helpful Report

Posted 8 years ago

“Their own brands and the low prices a long with the quality too”

Helpful Report

Posted 8 years ago

“Good service”

Helpful Report

Posted 8 years ago

“Good quality products, good value.”

Helpful Report

Posted 8 years ago

“Very quick delivery and refund service, but the clothing sizes are extremely irregular.”

Helpful Report

Posted 8 years ago

“Easy transaction and quick delivery.”

Helpful Report

Posted 8 years ago

“by selling me stuff and then leaving me alone...oh wait!!”

Helpful Report

Posted 8 years ago

“cheap and on time”

Helpful Report

Posted 8 years ago

“Good quality and cheap. Downside is stock is always really low in my local store.”

Helpful Report

Posted 8 years ago

“Good price of product in sale and speedy delivery.”

Helpful Report

Posted 8 years ago

“Staff in the store at Edinburgh were helpful and knowledgeable, willing to spend time to ensure that the correct product was ordered. Web site is good except when trying to log into 'My Account'. Having entered e-mail address and correct password, the same window kept returning, even though, apparently, I was logged in!”

Helpful Report

Posted 8 years ago

“Fast delivery and product,so far,being enjoyed by granddaughter.”

Helpful Report

Posted 8 years ago

“Good prices, and speedy delivery. What was disappointing was what the item I wanted was not in stock at the store I visited. It was a bouyancy aid, and I wanted to try it on, and feel the quality of the item - which is why I visited the store in Reading (25 miles from home). So in the end, I had to rely on it being delivered, getting here on time, and being suitable etc - which is was in the end.”

Helpful Report

Posted 8 years ago

“The things I ordered where delivered on time”

Helpful Report

Posted 8 years ago

“Easy ordering and delivery of value for money gym equipment”

Helpful Report

Posted 8 years ago

“The merchandise was as expected, the buying experience was straight forward. I had no nasty surprises. Thank you!”

Helpful Report

Posted 8 years ago

Decathlon is rated 4.4 based on 11,524 reviews