Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a tent and when I opened it there was some damage to the fabric. I was really impressed with how the team dealt with the problem. They were really helpful and efficient and the problem was quickly solved to my satisfaction. Will definitely be recommending Decathlon in the future.”

Helpful Report

Posted 11 years ago

“My order was despatched quickly and arrived sooner than expected. It was also well packaged. Very pleased with service.”

Helpful Report

Posted 11 years ago

“The transaction was quick and easy and delivery was really fast pleasure to do business with.”

Helpful Report

Posted 11 years ago

“On time but awaiting Christmas as it is a present so not opened yet”

Helpful Report

Posted 11 years ago

“I bought 6 backpacks for the children I care for for when we go out on picnics or swimming ect, the children picked different colours and at £2.49 each we are both happy. Just what we needed they arrived promptly and great value for money”

Helpful Report

Posted 11 years ago

“Excellent service from Decathlon... especially the bike service department at Surrey quays.”

Helpful Report

Posted 11 years ago

“Great products, good prices. Just don't expect anyone to answer any questions.”

Helpful Report

Posted 11 years ago

“Very good kit and a wide selection means Decathlon is my first (and often my only) port of call for sports gear.”

Helpful Report

Posted 11 years ago

“Good quality products and excellent service for a refund and a re-order in a different size.”

Helpful Report

Posted 11 years ago

“Better than Expected. Much satisfied. The quality feels like its worth 80-90£. Looks very good. Would recommend it strongly.”

Helpful Report

Posted 11 years ago

“Great product and quick delivery”

Helpful Report

Posted 11 years ago

“It went really well. Members of staff friendly ! I will definitly buy/order again at Decatlon !”

Helpful Report

Posted 11 years ago

“More than happy with the service I have been given Thank you. I will recommend you 2 Friends & Family .”

Helpful Report

Posted 11 years ago

“Goods were delivered within a couple of days of ordering. Very impressed by this service.”

Helpful Report

Posted 11 years ago

“Very fast delivery. Very happy with my items.”

Helpful Report

Posted 11 years ago

“Quick service, delivery time excellent”

Helpful Report

Posted 11 years ago

“Great costumer care”

Helpful Report

Posted 11 years ago

“Although we don't have a "local" store that we can pop to, I find browsing and ordering online very easy and convenient.”

Helpful Report

Posted 11 years ago

“Shops are in good order, you can find everything that you may need outdoor.... Good value for money, and the material of the clothes are brilliant...”

Helpful Report

Posted 11 years ago

“excellent every time I buy something”

Helpful Report

Posted 11 years ago

Decathlon is rated 4.4 based on 11,542 reviews