Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item we ordered was perfect for our requirements - a pop up umbrella tent that works quickly and extremely well - thank you”

Helpful Report

Posted 11 years ago

“good shopping experience plenty staff to help and they give good advise”

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Posted 11 years ago

“The past few times that I have shopped in decathalon, lakeside branch have been a pleasure. All the staff that I dealt with were very happy to help me and knowledgable of their products. It has been a very long time since I have been in a shop where the staff was not rude, or acting as if they didn't want to be doing the job they do. The lakeside decathalon staff are a great assist to the whole shopping experience. Kind regards Russell Kane”

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Posted 11 years ago

“everything as per the discription on web site. very much appreciate the feedback of other clients as gives me an indication when choosing 'blind'. fast delivery. well packed. all in stock”

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Posted 11 years ago

“Excellent quality equipment and 1st class service”

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Posted 11 years ago

“Excellent service.”

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Posted 11 years ago

“Shorts fit fine and are good quality at a great price.”

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Posted 11 years ago

“Good shopping”

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Posted 11 years ago

“trainers arrived very quickly and are extremely comfortable. I made a mistake on the size and the customer service rep was brilliant in sorting the order to the correct size before despatch. Would recommend decathlon and will be using their online service again.”

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Posted 11 years ago

“lovely colours, and ideal for PE kit. Good value for money”

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Posted 11 years ago

“My first port of call for all my sporting needs, very helpful and professional staff”

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Posted 11 years ago

“It would be good if customers like myself who work in the outdoors could give suggestions of things that could be made and bought from decathlon”

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Posted 11 years ago

“The people were very kind and hepfull when we needed assistence. Thank you”

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Posted 11 years ago

“I had no prior experience of shopping online from Decathlon, I'd only ever been in your excellent stores in Spain. Happy to say service was first class, web ordering simple and goods received excellent value and exactly as expected..I'm going to be a regular I'm sure. Thanks Decathlon!”

Helpful Report

Posted 11 years ago

“Good products and punctual delivery - would have liked the chance to express delivery, which was not available.”

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Posted 11 years ago

“I've been buying from Decathlon for years now, my go to place for all things sports related. I've never had any problems, they are incredibly priced but don't skim on quality because of this. I would highly recommend them.”

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Posted 11 years ago

“Great shop and good articles, but the app and the website are very slow and unwieldy on phones.”

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Posted 11 years ago

“Very good and cheap items, and quick delivery.”

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Posted 11 years ago

“Products exactly as described. Fast delivery, happy with purchase. Thank you.”

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Posted 11 years ago

“Excellent product! My questions about the product before I ordered were answered quickly. The bag itself is well made, perfect for ski touring and days in the Cairngorms National Park. Would recommend this company to friends.”

Helpful Report

Posted 11 years ago

Decathlon is rated 4.4 based on 11,542 reviews