Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got a great bargain on a pair of bib tights. Ordered Friday, arrived Saturday, can't complain with that! I needed to exchange for a smaller size. However, the tights had gone back up to full price. Decathlon honoured the lower price and sent a free returns label! Happy customer”

Helpful Report

Posted 10 years ago

“The products are OK, as described, and generally of solid quality in their range of price.”

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Posted 10 years ago

“First time customer. Excellent service, the trainers I ordered were delivered quicker than expected, they were exactly as described and I got them at a sale price. Very happy customer.”

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Posted 10 years ago

“A great, roomy tent that was both easy to put up and take down. Perfect and highly recommended - just remember to buy the required pump!”

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Posted 10 years ago

“Cant remember what i bought, i think it was a tent, it was defenitly a tent and it was awesome, had so much fun in it ;)”

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Posted 10 years ago

“All productions were as described and of good quality. Quick delivery.”

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Posted 10 years ago

“swimming shorts are fab! great service from decathlon.”

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Posted 10 years ago

“Always good quality clothing, reasonably priced, comfortable and a great fit! Thank you.”

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Posted 10 years ago

“Decathlon are an excellent, forward thinking company, with quality, good value products. Their online service is easy to use and you can click and collect your order instore for convenience. They also have a loyalty scheme where you can earn points which I love. The staff are knowledgeable, professional, friendly and a pleasure to deal with, always meeting my expectations. I really enjoy shopping at Decathlon either online or instore and if I do go instore then it's great to try out some of the products, making shopping more fun. I highly recommend Decathlon to all my family and friends so they can enjoy the quality products and excellent service that I do.”

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Posted 10 years ago

“very good service, prompt delivery and good quality goods. the only problem I had was finding my way around the web site. but I managed that.”

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Posted 10 years ago

“Affordable prices for top quality equipment. I bought snorkelling gear and coincidentally so did two friends and we were very pleased and a bit surprised at how perfectly everything worked for something so reasonably priced. My favourite sports shop.”

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Posted 10 years ago

“I got what I wanted very quickly and am so please with it ( tracksuit) that I might buy another.”

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Posted 10 years ago

“Having used the tent twice over 9 days i can safely say its awesome . through wind and lashing rain . gets up in ten mins and down the same . its a winner”

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Posted 10 years ago

“Decathalon have a great selection of sports wear and camping goods. I am really happy with the elastic bottomed capri trousers that I have recently bought, really great for a holiday. We also have a great tent from there. It is really good to see merino tops, which have not previously been readily available in the U.K.”

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Posted 10 years ago

“This was a very straight forward experience and prompt delivery service. The small glitch i had was a security question which i was unsure if they had received my answer, for a few hours was unsure if my order had been successfully authorised.”

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Posted 10 years ago

“Very helpful sales chap”

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Posted 10 years ago

“The bike is brilliant. Very comfortable and great looking!”

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Posted 10 years ago

“The product I bought was simply not suitable for my build - what I would classify as a normal Large size. I'm about 6' tall, 42" chest, and 36" waist. The sizing chart on Decathlon's website is quite inadequate for UK people, and I suspect is based on French people. I bought a Large, but it was tiny. I sent it back and asked for an Extra Large, but it was too small, so I called them, they sent a prepaid label, and I sent it back requesting a 2x Extra Large. It was also too small, so I called them again and said I needed to return it again and would like my money back. Each time I spoke with their Customer Loyalty Team they were fantastic. I think their service is great, but would prefer to use their stores to try things on before purchasing in future.”

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Posted 10 years ago

“Easy to order on line and quick delivery. I wish the sizing was easier to understand.... I know its very UK, but inches would help :O)”

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Posted 10 years ago

“Very fast delivery. Would def recommend this company/site.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews