Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good service with a brilliant product,1st class.”

Helpful Report

Posted 10 years ago

“I've looked for a Judo suite and used the website before I'd come the the Canada Water Decathlon store. Unfortunately, they do not have Judo in store anymore. the good side of it was that they help me order on line and get it to my hotel within 48 hour as promised. I would have been better is I can communicate with store about this order and enter a comment about my spacial needs as I was a tourist visiting London for only few days. All in All, the experience was positive. they manage to give me what I asked for on time as promised.”

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Posted 10 years ago

“Great service and excellent value.”

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Posted 10 years ago

“The team is very helpfull and good, always with smile”

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Posted 10 years ago

“Perfectly on time, well packaged and with no damages”

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Posted 10 years ago

“Staff in store were extremely helpful and very patient with an excited 11 year old. Bike ordered and delivered as agreed without a hitch! Will certainly use service again...............”

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Posted 10 years ago

“I found a btwin mountain bike at a great price including delivery, couldn't be happier. Even had a set of lights on it which wasn't advertised..! Thanks to the team at Decathlon????”

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Posted 10 years ago

“Fantastic products at very reasonable prices and excellent customer service.”

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Posted 10 years ago

“Good stock and fast despatch. Postage rate charged on smaller items is excessive.”

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Posted 10 years ago

“Although the merchandise carries a low price, the quality cannot be faulted. I do find I have to choose a size one, or sometimes two sizes larger, but that's not a problem, mainly due to their excellent returns policy. I can't extol their virtues enough. Excellent goods at excellent prices.”

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Posted 10 years ago

“Advice on bikes was informative. Warranties were generous. Price was reasonable. Couldn't ask for more.”

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Posted 10 years ago

“Very helpful and friendly staff, good products at good prices.”

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Posted 10 years ago

“Greats items for small price.Fantastic staff in decathlon.Thanks”

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Posted 10 years ago

“I have been buying clothes sports equipment for many years, in both France Spain, and in England, and have just had my first order on line. The clothes are very well made and affordable. I have 31 fleeces of every style and colour.”

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Posted 10 years ago

“Very very good service friendly I am give you not five star . But I am giving you 10 star. I am satisfied 100 percent. ...”

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Posted 10 years ago

“Found some very reasonably priced golf trousers, ordered them, was a little apprehensive as to what I would get, but really pleased with my purchase. Fantastic fit, good price, and a quick delivery....”

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Posted 10 years ago

“Perfect for my 5 year old grandaughter. Excellent fit and very comfortable especially not too tight....she loves it!”

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Posted 10 years ago

“It is not first time I am ordering from decathlon and I am always satisfied, will definitely order again, when I need something :)”

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Posted 10 years ago

“I bought a foldable scooter from Decathlon. My order arrived the next day! The information about the product on the website was clear and thorough, and the scooter was exactly as described. Great quality product, and judging by customer service so far I am sure I'll get help if there are any problems in the future. I only wish there was a store near me!”

Helpful Report

Posted 10 years ago

“The service I received from a female member of staff in the Belfast store was second to none. She assisted me to create an online account with Decathalon. She went over to the item I wished to purchase an exercise bike and noted all the details from the box and as the item was extremely heavy arranged for a home delivery. The item arrived on the day and within the timescale. I have been left with an extremely positive experience of this store and the Company.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews