Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a foldable scooter from Decathlon. My order arrived the next day! The information about the product on the website was clear and thorough, and the scooter was exactly as described. Great quality product, and judging by customer service so far I am sure I'll get help if there are any problems in the future. I only wish there was a store near me!”

Helpful Report

Posted 10 years ago

“The service I received from a female member of staff in the Belfast store was second to none. She assisted me to create an online account with Decathalon. She went over to the item I wished to purchase an exercise bike and noted all the details from the box and as the item was extremely heavy arranged for a home delivery. The item arrived on the day and within the timescale. I have been left with an extremely positive experience of this store and the Company.”

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Posted 10 years ago

“Fast service and trainers just right for daughters PGL trip.”

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Posted 10 years ago

“The customer service I receive in store is always excellent. When trying on certain items of clothing or footwear there is someone available for advice and assistance. I could not get the right size footwear in that particular store and was advised to get it online. Online shopping is smooth and easy. Delivery in store was within 24 hours for me. I would recommend shopping with DECATHLON any time. Many thanks”

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Posted 10 years ago

“I ordered the wrong size trousers and the replacement came through very quickly to my Stockport Store. The staff on the desk were really on the ball and my collection took no time at all and was CORRECT! Well done - decathlon.”

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Posted 10 years ago

“spot on. no problems very speedy service.”

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Posted 10 years ago

“First time I have ordered due to a recommendation and the order appeared the next day through my door. Great service.”

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Posted 10 years ago

“Great products at great prices. First class customer service.”

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Posted 10 years ago

“Good communication and quick delivery, haven't had chance to put the tent up yet (thanks to the weather) but if there're any problems I'm sure they will be dealt with accordingly”

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Posted 10 years ago

“The product that I ordered arrived for collection at my local store on time and well packed. The case is of good quality and excellent value for money. Overall I can't fault the buying experience and shall definitely use it again.”

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Posted 10 years ago

“I value decathlon as the best value, widest variety high quality sport shop in Scotland. I love the app and the reward points! However before I knew about the rewards I bought 2 bikes and missed the opportunity to get my reward points on these until I discovered the app unfortunately more than 30 days later :( delivery is always quick and reliable and I still order all my sports gear here and always will!”

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Posted 10 years ago

“I bought two long sleeved polo shirts for winter golf and am very pleased. They are very cosy and are stretchy so they give a nice figure-hugging fit. But I am glad that I didn't order a smaller size! The sleeves are plenty long enough.”

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Posted 10 years ago

“I ordered the petzl nao head torch online and was instore the next day, great customer service.”

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Posted 10 years ago

“great”

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Posted 10 years ago

“Great service as always!”

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Posted 10 years ago

“Prompt delivery and good value for money. Very satisfied with quality of tennis skapri.”

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Posted 10 years ago

“Very good colltiy stuff”

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Posted 10 years ago

“Really good service, quick delivery to store and product as described”

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Posted 10 years ago

“I love Decathlon; both online and in store. The staff are always friendly and helpful - even to the extent of putting up 5 different tents for me to compare! The value for money is unparalleled and the delivery service excellent.”

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Posted 10 years ago

“Yo compre los artículos desde Chile y me llegaron en perfecto estado. Thank you Decathlon”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews