Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great shop selling good quality products at excellent prices”

Helpful Report

Posted 10 years ago

“Amazingly pleased with these products. I'm a hardcore hiker and thought that these would be second rate products. . . I was wrong, excellent products at unreal prices, I will be ordering much more.”

Helpful Report

Posted 10 years ago

“Would highly recommend Online shop & telephone Service regarding all orders”

Helpful Report

Posted 10 years ago

“Very efficient and personal service. As the store did not have the size I had ordered on line I received a phone straight away. The assistant then offered to choice several other items in my size and put aside. Also when I attended the store the assistant was very pleasant and helpful.”

Helpful Report

Posted 10 years ago

“Very helpful and knowledgeable staff. Good prices, good quality items and very good range.”

Helpful Report

Posted 10 years ago

“Decathlon is fab. I order online as I'm in a wheelchair and not able to go to store. Also fitting the clothes at home is more easy for me. If I bought not the right size or don't like it. I can sent it back, no problem, no questions, money back.”

Helpful Report

Posted 10 years ago

“very good quality of the products which I bought, very fast shipping”

Helpful Report

Posted 10 years ago

“I ordered some clothing (golf) for the first time from Decathlon. The goods arrived very quickly but unfortunately did not fit. I returned them, using the instructions contained in the parcel and received an email from Decathlon to notify me that my refund was being processed, almost by return. I would certainly not hesitate to shop with Decathlon in the future and can only recommend their customer services.”

Helpful Report

Posted 10 years ago

“website seems to freeze a lot on me, but I have bought a lot from decathlon in store and online. Postage is quick and always received the correct items. I would still buy in shops when I possibly can to keep people in jobs :)”

Helpful Report

Posted 10 years ago

“Very quick and efficient. Product ordered and delivered within 2 days. Excellent value for this product too.”

Helpful Report

Posted 10 years ago

“Excellent value and shipping, really happy with my new ski backpack. The pictures on the website are very helpful, much better than other sites do, great to see how to place the skis onto the pack thank you!”

Helpful Report

Posted 10 years ago

“I ordered a few items, all of which, I was very pleased with. However, a couple of items were too small, and I sent them back. I was impressed that I was kept informed when they were received and also when the exchanged items were sent back out to me. Overall a very good service indeed with quality products.”

Helpful Report

Posted 10 years ago

“Easy to buy and quick delivery.”

Helpful Report

Posted 10 years ago

“although excellent products i found that Medium size is a bit on the small side.this applies to both garments i received recently.”

Helpful Report

Posted 10 years ago

“great fast service reccomended”

Helpful Report

Posted 10 years ago

“Bought a brand new T540 and it is superb! I have also a T3 in Portugal where I came from and it wasn't never disappointing products to me! Thank you very much”

Helpful Report

Posted 10 years ago

“Excellent service and value for money”

Helpful Report

Posted 10 years ago

“Delivered to store in 1 working day. Excellent quality garment”

Helpful Report

Posted 10 years ago

“Great service, came on time very happy with products”

Helpful Report

Posted 10 years ago

“Excellent value, wide range of goods keep it up!”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews