Deeside Insurance Broker Ltd, We Insure Small Business, Aim4agreatquote.com Reviews

Name: Deeside Insurance Broker Ltd, We Insure Small Business, Aim4agreatquote.com
Address: 30 Chester Road West Shotton Deeside, Flintshire
Rating: 4.71

4.7 Rating 1,076 Reviews

95 %

of reviewers recommend Deeside Insurance Broker Ltd, We Insure Small Business, Aim4agreatquote.com

Company Reviews

Metrics

Info

4.7

Based on 1,076 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Documents Delivered On-time	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01244831434

Email:

tim@deesideinsurance.co.uk

Location:

30 Chester Road West Shotton Deeside
Flintshire
CH5 1BY

Deeside Insurance Broker Ltd, We Insure Small Business, Aim4agreatquote.com 5 star review on 4th December 2023

Anonymous

Deeside Insurance Broker Ltd, We Insure Small Business, Aim4agreatquote.com 5 star review on 19th December 2016

Mr Ahmed Tafticht,

Deeside Insurance Broker Ltd, We Insure Small Business, Aim4agreatquote.com 5 star review on 24th August 2016

Mr Karl Homer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A honest claim was made re subsidence and you and your reps have done everything possible to refuse the claim. We have to re-new with you whilst the claim is being processed (or in your case, not). Why do we bother with insurance companies? Please explain”

Helpful Report

Posted 2 months ago

Thank you for the recent review, we understand your frustration. Unfortunately, your Insurance company do not believe the damage is subsidence related after their investigation(s). The independent loss assessor we have referred the claim to however disagree, and are currently putting a case together on your behalf to present to the insurer - with the sole intention of the claim hopefully being accepted.

Posted 1 month ago

“Not happy at all”

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Posted 8 months ago

“You’re Rubish I’m trying to insure a house don’t need a third degree inquiry to do that I’m a old man and so that’s why I cancelled it the other day”

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Posted 2 years ago

We are sorry to hear that our services have not met your expectations. We have tried to make contact with yourselves regarding the cancellation of the policy. If you could kindly contact ourselves to enable us to proceed with the cancellation. Many thanks.

Posted 2 years ago

“Never, ever , ever , deal with this insurance company .money grabbing and they completely dont care about peoples needs.They do all ,obviously to suit their needs. plus they put charges on everything,please read all rewiers about this company . in the end you could buy 2 insurance deals elsewhere from the money they charge you on. please look at other companies that could do better deals and have better customer service skills.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post your review. We are sorry to hear that our service has not meet your needs on this occasion, I do notice however that you have been a customer of ours since 2006, some 14 years. During which time you have not raised any concerns with our service or fees and can only assume as you have been a client for so long you have been happy with our service. For clarity, we do not hard sell, we simply provide information to all our customers so that they can make their own informed choice. In relation to your policy and the fees that you mention in your review; If you refer to your terms of business you will notice that you have not paid any of the fees we were entitled to charge. Every year we send our terms of business to all of our customers showing a full list of our fees to be completely transparent and on this occasion specifically, taking into account your loyalty over the years, we have reduced our fees and charges by somewhat £155 following your decision to cancel to try and help you. It seems you still remain unhappy even though you have expressed your appreciation over the phone at the time. We do however understand that there is only so much we can do to try and keep people happy and we apologise that on this occasion you were not completely satisfied. However once again thank you for taking the time to post your review.

Posted 3 years ago

“Very poor, ended up paying unnecessary admin charges and additional £158 For apparently clicking in a wrong box. No goodwill and generally bad experience. Would not use again.”

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Posted 3 years ago

“I hadn't heard from aim4 as email address on file stopped working. No attempt was made to contact myself to say contract was up. Wasting £200-£300 each year.I did try to cancel policy before as it was too high but cost to much to cancel and was never asked if any details or email address changed.poor show and I won't be back.”

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Posted 4 years ago

“Really unimpressed - tried to sell us a policy which is totally inadequate”

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Posted 5 years ago

“Massivly overpriced quote even though i used the same insurer”

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Posted 6 years ago

“I have not renewed my insurance with yourself... I do not take kindly to being told that it is a rolling insurance without my say so... I will not be paying for a service that I DID not wish to have..... very Disgruntled ex customer!”

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Posted 6 years ago

“The agent Charlotte was exceptional, the gentleman Christian who answers the phone managed to upset both myself & the landlord, in ten years of business I've never encountered such a bad attitude”

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Posted 7 years ago

“Wanted to cancel the policy after less than 8 hours, but still insisted on me paying the cancellation price of £60. A disgrace. I will be taking this up with the Financial Conduct Authority, Financial Ombudsman Service and making sure a comment goes on Go Compare web site”

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Posted 7 years ago

“If the questions you asked reflected the answers on the form, if you could spell the customers name correctly, if you would only listen to what is being said to you,( you record these conversation so if there was any area of doubt you could listen to the recording ) how do you survive as a business?”

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Posted 8 years ago

Deeside Insurance Broker Ltd, We Insure Small Business, Aim4agreatquote.com is rated 4.7 based on 1,076 reviews