Name: Dehumidifiersuk
Rating: 4.00

“Dehumidifier arrived but without the 'Free Digital Weather Station'. I have sent 3 emails to different email addresses and so far no response. Complete lack of customer service”

Helpful Report

Posted 6 years ago

“The dehumidifier duly arrived but NOT the weatherstation as advertised!! After 3 separate phone calls and numerous apologies and promises to correct this it has still not arrived although they are still advertising this accessory.”

Helpful Report

Posted 7 years ago

“10 days and counting since I ordered a dehumidifier. No contact since. No one answered their 7 day phone lines. Or the message I left on their website. Or the email I sent them. Or the tweet to their @dehumidifiersuk handle. Their customer service webpage is Latin gibberish. I will be cancelling in a couple of days unless this is sorted.”

Helpful Report

Posted 7 years ago

“Ordered a dehumidifier on line from this company on 4 th April and still not received it. I have not received a delivery date or an explain action and have been unable to contact the company by phone or email.”

Helpful Report

Posted 8 years ago

On behalf of the team here at DehumidifiersUK please allow me to apologise for the recent changes that have effected a very small number of customers. DehumidifiersUK was recently acquired by Ashtead Plant Hire Co Ltd (A-Plant) which involved a complete migration/ integration of the business. The staff here worked around the clock to fulfil all outstanding orders before a predicted down time of 4-5 weeks. Unfortunately, five orders couldn’t be processed in time and the staff had very limited access to the facilities from the week commencing the 11th April. This was one of the orders caught up in the changes. All the effected orders were issued with a refund in full. We are delighted to announce that DehumidifiersUK is now a division of A-Plant PLC a FTSE100 company. The support and resources of A-Plant combined with the experience of our dedicated experts means that we can continue to offer the best advice on the best products at unbeatable prices! Please call 08454508356 for any enquiries or after sales support. Mention that you have seen this review and receive 10% off your order. Lines are open from 8am – 6pm every day, reach us via email, or use our live chat facility on the web site.

Posted 7 years ago

“This is fake. I ordered dehumidifier 2 weeks ago and still didn't received it. Can' t even send a message to them and it is no possible to contact. Nobody answer the phone.”

Helpful Report

Posted 8 years ago

On behalf of the team here at DehumidifiersUK please allow me to apologise for the recent changes that have effected a very small number of customers. DehumidifiersUK was recently acquired by Ashtead Plant Hire Co Ltd (A-Plant) which involved a complete migration/ integration of the business. The staff here worked around the clock to fulfil all outstanding orders before a predicted down time of 4-5 weeks. Unfortunately, five orders couldn’t be processed in time and the staff had very limited access to the facilities from the week commencing the 11th April. This was one of the orders caught up in the changes. All the effected orders were issued with a refund in full. We are delighted to announce that DehumidifiersUK is now a division of A-Plant PLC a FTSE100 company. The support and resources of A-Plant combined with the experience of our dedicated experts means that we can continue to offer the best advice on the best products at unbeatable prices! Please call 08454508356 for any enquiries or after sales support. Mention that you have seen this review and receive 10% off your order. Lines are open from 8am – 6pm every day, reach us via email, or use our live chat facility on the web site.

Posted 7 years ago

“ordered 28 days ago not received item will not answer numerous phone calls not accepting e mails so frustrated put it in paypals hands would rather have refund than be left in never never land no way to run a business re dehumidifier”

Helpful Report

Posted 8 years ago

On behalf of the team here at DehumidifiersUK please allow me to apologise for the recent changes that have effected a very small number of customers. DehumidifiersUK was recently acquired by Ashtead Plant Hire Co Ltd (A-Plant) which involved a complete migration/ integration of the business. The staff here worked around the clock to fulfil all outstanding orders before a predicted down time of 4-5 weeks. Unfortunately, five orders couldn’t be processed in time and the staff had very limited access to the facilities from the week commencing the 11th April. This was one of the orders caught up in the changes. All the effected orders were issued with a refund in full. We are delighted to announce that DehumidifiersUK is now a division of A-Plant PLC a FTSE100 company. The support and resources of A-Plant combined with the experience of our dedicated experts means that we can continue to offer the best advice on the best products at unbeatable prices! Please call 08454508356 for any enquiries or after sales support. Mention that you have seen this review and receive 10% off your order. Lines are open from 8am – 6pm every day, reach us via email, or use our live chat facility on the web site.

Posted 7 years ago

“Without doubt the worst online firm I have come across. Since ordering and paying for the dehumidifier ten days ago, I have made 10 phone calls - all unanswered- , left 2 messages and made 1 e-mail to which I have had no reply. I am beginning to think the worst!”

Helpful Report

Posted 8 years ago

On behalf of the team here at DehumidifiersUK please allow me to apologise for the recent changes that have effected a very small number of customers. DehumidifiersUK was recently acquired by Ashtead Plant Hire Co Ltd (A-Plant) which involved a complete migration/ integration of the business. The staff here worked around the clock to fulfil all outstanding orders before a predicted down time of 4-5 weeks. Unfortunately, five orders couldn’t be processed in time and the staff had very limited access to the facilities from the week commencing the 11th April. This was one of the orders caught up in the changes. All the effected orders were issued with a refund in full. We are delighted to announce that DehumidifiersUK is now a division of A-Plant PLC a FTSE100 company. The support and resources of A-Plant combined with the experience of our dedicated experts means that we can continue to offer the best advice on the best products at unbeatable prices! Please call 08454508356 for any enquiries or after sales support. Mention that you have seen this review and receive 10% off your order. Lines are open from 8am – 6pm every day, reach us via email, or use our live chat facility on the web site.

Posted 7 years ago

“Ordered a dehumidifier Friday 8th April and was told it was going to be here on Monday 11th it did not arrive I thought oh well it will prob come tomorrow it never arrived I called the company on Wednesday they said they would look into it & call me back I'm still waiting tried calling Thursday only to get answer phone & the same again on Friday left message to be called back they didn't call & I have also emailed with no reply I would definitely not recommend anyone to use this company the customer service is discussing & I am looking into getting my money back very disatified”

Helpful Report

Posted 8 years ago

On behalf of the team here at DehumidifiersUK please allow me to apologise for the recent changes that have effected a very small number of customers. DehumidifiersUK was recently acquired by Ashtead Plant Hire Co Ltd (A-Plant) which involved a complete migration/ integration of the business. The staff here worked around the clock to fulfil all outstanding orders before a predicted down time of 4-5 weeks. Unfortunately, five orders couldn’t be processed in time and the staff had very limited access to the facilities from the week commencing the 11th April. This was one of the orders caught up in the changes. All the effected orders were issued with a refund in full. We are delighted to announce that DehumidifiersUK is now a division of A-Plant PLC a FTSE100 company. The support and resources of A-Plant combined with the experience of our dedicated experts means that we can continue to offer the best advice on the best products at unbeatable prices! Please call 08454508356 for any enquiries or after sales support. Mention that you have seen this review and receive 10% off your order. Lines are open from 8am – 6pm every day, reach us via email, or use our live chat facility on the web site.

Posted 7 years ago

“Terrible customer service, dehumidifier was faulty on delivery, treated with great suspicion by Rob in the customer care team who treated me like an idiot, calls not returned with in time promised. When we returned the equipment they confirmed the fault and sent another unit”

Helpful Report

Posted 8 years ago

hi, thank you for taking the time to leave a review. I am sorry to hear that your communications with our customer care team has left you feeling that way. I have had the pleasure of working with Rob for the last 8 years and I am sure that he wouldn't have intended to come across that way. He has a proven track record for fantastic customer services and will usually return calls very promptly. I will be making Rob aware of your feedback, I am sure that the next time you call our team your experience will be much more pleasant. Our standard procedure on the rare occasion that a product arrives faulty would be to arrange a collection and replace the product at your convenience. In this instance the dehumidifier had taken a knock in transport damaging the fan internally. Our records show that you reported the issue on the 4th April 2016, we arranged the collection with DPD and a new unit was sent out on the 6th for delivery on the 7th. Chris mentioned that you had a conversation with him regarding the replacement and you seemed happy with the way things had been dealt with. You have a two year warranty in the BR8D, if there is anything else we can do for you please feel free to call me directly on 01619261252 or call the office on 01619268855. Lines are open from 8am - 10pm 7 days a week. Kind Regards, Terry

Posted 8 years ago

“Delivery was on time in November 2014, although the dehumidifier came with a free weather station that never turned up. I have called up 3 times and emailed 4 times, when speaking with customer services every time I got an apology and said they will send it. The emails were a waste of time also as not reply. Its now April 2015 and I still have not received the weather station.”

Helpful Report

Posted 9 years ago

Hi, I am glad to hear that the delivery was on time and I assume that the unit is working well for you. We had an unexpected delay in the replacement stock of the weather stations arriving in which led to a 2 week build up of orders that needed weather stations sending on. This has never happened before and it was managed as best as it possibly could be. It actually turned out to be a much bigger 'manual' task than anyone anticipated due high demand during this two week period. I am sure that the member of staff you spoke to would have given you an accurate reflection of the situation at the time of the call. We have a healthy level of stock of the weather stations now and never be in this situation again. Please can you provide your order number and I will make sure that a weather station has been sent. Don't hesitate to call me directly on 01619261252 for any after sales support regarding your purchase. Kind Regards, Terry

Posted 8 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Dehumidifiersuk Reviews