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Dehumidifiersuk Reviews

4.0 Rating 193 Reviews

75 %

of reviewers recommend Dehumidifiersuk

Company Reviews

4.0

Based on 193 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Dehumidifiersuk 5 star review on 20th December 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered item on 29th November before 3pm expecting next day delivery as stated on website. Still waiting for email regarding delivery. Order was acknowledged immediately and payment taken. Anyone got a telephone number for these guys?? The one on the website is just an answering service and not the 'expert' it says it is”

Posted 5 years ago

“I bought a Meaco 12l which they showed in stock, a few days later tried to chase the delivery but they would not answer phone or email. Had to open a PayPal case to get a refund. It came out they falsely advertise cheaper than elsewhere products and when you buy one they try to sell you something else instead. Should have read the other reviews before I bought.”

Posted 5 years ago

Read Dehumidifiersuk Reviews

Hi Nick, thanks for the review. In this case we had a run on this product overnight and fell one short in being able to fulfill the order. After a short investigation upon discovering that we had fallen short of the Meaco 12L Platinum we presented a few other options for you to consider. I can understand your frustration but there is nothing sinister going on here and the prompt refund should show you that. We are certainly not 'cheating' customers. We are very established, 10 years trading, with a huge happy customer base. There are over 120 dehumidifiers to choose from on our site and we have a good stock holding of most of them, available on a next working day delivery with DPD. Apologies once again for your journey with us, we wish you better luck in you future purchases.

Posted 5 years ago

“Following my purchase on 8th December 2017 and my subsequent review complaining that the promised weather station had not been delivered and that I could not get any response via telephone, e-mail or the website, I tracked down e-mail addresses for people associated with the business and threatened to refer the failings to Trading Standards. I then promptly received the weather station after waiting three months from the original purchase in December. As well as threatening to resort to Trading Standards, I pointed out that a failure to deliver within a reasonable time is a breach of contract. I made time of the essence and reserved my contractual rights. It is regrettable that this company has to be pushed so far before it honours its contractual obligations.”

Posted 5 years ago

“I am not happy at all. I ordered 8 units. I ordered them 48 hours ago. I paid in full for them. I paid £5,664.00 and was guaranteed that the units would be despatched on Wednesday this week. I was not told that 7 units were coming from a different warehouse and the eighth one was being sent from Holland. I was told one of them was coming from Holland and the remainder from yourselves. I was told that I would have the units yesterday. I had a man on site all day and they didn't arrive which has cost me a day’s labour for nothing. Please tell me the truth and let me know what on earth is going on. I spent a lot of money and paid you. I expect a service for that as per your Sales Order. I also called 3 or 4 times from 4.45pm and nobody answers????? Your web site says you close 5.30pm and your sales order says 5pm. In either case nobody answers the phone. If you are not honest with your customers, there will come a point you won’t have any. PLEASE HAVE THE DECENCY TO LET ME KNOW WHAT IS HAPPENING OR SEND MY MONEY BACK IMMEDIATELY. Please also let me know what compensation you propose to give me for this disgusting service.”

Posted 6 years ago

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Hi Clifford, this is the first I am hearing that your order has been delayed. I don't feel as tho this needed to be escalated to a such a condemning review at this stage. Please call me to discuss and if I can solve the problem hopefully you would revise the review to reflect the entire journey with our company not just a hiccup with the order. Kind Regards, DehumsUK

Posted 6 years ago

“I paid for a current model Ecoair Mini dehumidifier as advertised, but was sent an outdated one. I would have accepted it to save the hassle of return but I found it to be faulty (the carrying handle resisted lifting as it was being raised for first use and one end broke off) so I asked D-UK to take it back for refund. They made a very fair request for photographs of the fault to be provided and these were sent by email the same day. Ten days later, having heard nothing from them, I sent them a reminder. They replied that I needed to have EcoAir collect the unit from my house, and they assured me that the refund would be issued as soon as it was collected. Following discussions with Ecoair and some form-filling, the unit was collected at their expense and I confirmed this to D-UK. No refund or reply was received. Over the next three weeks, several further emails and a telephone call to D-UK went unanswered, and I was starting to wonder if they were still in business. I then sent them a 'time is of the essence' demand for the refund to be provided within two days otherwise formal action would be initiated. They issued the refund the same day - almost six weeks from my initial request! Incidentally, D-UK's "free weather station worth £29.99" wasn't received, but it can be found retailing elsewhere for £7.99 inclusive of delivery so wouldn't have been a great loss. I suggested to them that they had grossly falsified its value and, notably, this wasn't denied. FOLLOW-UP to the response from DehumidifiersUK: One of us has given a fair and factual account, the other has given a distorted account. Relating the detail of the transaction would take up too much time and space, so unfortunately the reader must draw their 'fact or fiction' conclusions from what has already been written.”

Posted 6 years ago

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Hi, thank you for your comments. I handled your order myself, just to clarify a couple of things; there is no old version of the Eco Air Mini that I am aware of I am still confused about this claim. The stock that your unit was picked from arrived from Eco Air two weeks prior to the order. There was no damage reported when you received the item and you signed a clean POD to say that you received the item in perfect condition. Sometimes if the damage is reported within the first 24 hours we still have chance to process a claim but this wasn't the case. I know that the courier would suggest that the damage was done after the unit was taken out of the box as there is no damage on the packaging and the handle is tucked away in such a way that it would be virtually impossible to damage in transit or during the packaging process. In an effort to resolve the situation, as a good will gesture, we arranged for the unit to be collected and taken back to Eco Air. Your demands for a refund were heard and we issued a refund promptly after the unit was received back by Eco Air. Just so that you are aware of the challenges we face, the costs to our business (keeping in mind that none of this was our fault) are as follows; 20 mins on the phone giving free advice, £15 for postage on the way out, £23 for the collection (which was billed to us) as this was not a manufacturer fault, an Eco Air Mini that can't be sold on with a resale value of £149, 45 mins admin, and now a negative review. leaving us out of pocket by around £200. In an effort to be totally transparent the net profit on this item providing there are no problems is around £9. I accept that this is the nature of online retail but sometimes it is difficult to consider the challenges on the other side of the fence when are ordering online. The weather stations are sent separate from the units at the minute and this delivery was stopped when you requested a refund for the item. I find it difficult to understand how you have made an assessment as to it's value if you never actually received it. Your comments have been absorbed and taken on board by the team. Regards, DehumsUK

Posted 6 years ago

“Product ordered was not sent. Inferior product sent instead. Have emailed company several times to ask them to put it right, but have not received any response. This company is obviously happy to rip-off its customers.”

Posted 6 years ago

Read Dehumidifiersuk Reviews

Hi, thanks for the feedback. According to our notes, a member of our team communicated with yourself on the date of purchase (4th of January) to advise that the unit which you ordered was no longer in stock and to advise of the replacement. By all means, if you are not happy with the unit and believe it is an inferior product, we will happily collect the unit and offer you a full refund. An email has been sent to organise this and resolve the situation as soon as possible. Kind regards, DehumsUK

Posted 6 years ago

“We are still waiting for our dehumidifier to arrive, so there is no point in sending us a survey. David Carden 28/01/18”

Posted 6 years ago

“Not a good experience promised several times but no delivery cancelled in the end.”

Posted 6 years ago

“We have not been able to contact the company via phone (no answer) despite review above and info on website and no info as to when the dehumidifier might be delivered. Worried this is a bogus business.”

Posted 6 years ago

“I can’t believe I’ve been asked to write a review about this company. I’ve sent several emails to them; tried to call all the numbers on their website (one no longer exists and the others just ring and no answer phone) as I need to swap the heater I purchased. But I’ve had no response from them at all. I suspect all is not well with the company. I wouldn’t advise dealing with them.”

Posted 6 years ago

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Hi, thanks for the feedback. I am sorry to hear that you are having trouble getting through, it should be very simple. The team are available by phone from 8am - 5.30pm every week day and out average response via email is under 1 hour. Can I ask what email address you have been using? If you wish to return the unit please contact me directly at terry.beckett@rapidclimatecontrol.com Regards, HeatersUK

Posted 6 years ago

“Item was not fit for the job; am still trying to get a response to email - no response in 4 days so far”

Posted 6 years ago

Read Dehumidifiersuk Reviews

Hi, thanks for the feedback. I am sorry to hear that you are having trouble getting through, it should be very simple. The team are available by phone from 8am - 5.30pm every week day and out average response via email is under 1 hour. Can I ask what email address you have been using? If you wish to return the unit please contact me directly at terry.beckett@rapidclimatecontrol.com Regards, HeatersUK

Posted 6 years ago

“When I placed my order on 8th December I understood from your website that the £169 price included a “free weather station worth £29.99”. This was not included. I assume the weather station features a hygrometer which I need to assess the humidity in different parts of the house. I have attempted to contact you by e-mail (yours is not working), by telephone (only a recorded message) and via your website (no response) so I have to resort to this review. The dehumidifier works well but the inability to contact you about the missing weather station is disappointing.”

Posted 6 years ago

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Hi , thanks for the feedback. The weather stations are usually in the box with the unit. However, we have had to send them out separately recently via Yodel. I am finding that a lot of these units are not finding the customer so we have since switched courier. I will book another weather station on today and you should receive it in the next few day. I am concerned that you were not able to get through to us, please can I check the number and email you tried if you have the time to respond? Our team are available via phone and email from 8am - 5.30pm 5 days a week and a divert is set up to a mobile outside of office hours so we should be easy to reach. Remember, your journey isn't over with us we are here for any after sales enquiries you have or issues with your unit. You can revise your review at any time. Regards, DehumsUK

Posted 6 years ago

“I paid an additional £10 for Saturday delivery. It was delivered on the Tuesday after I ordered it (while I was not in) and left on my drive (not the rear porch as the DPD delivery states, I don’t actually have a rear porch). I did email sale@dehumidifiersuk.com over 3 weeks ago requesting a refund of the £10 I paid for Saturday delivery. No reply! On unboxing the item there was no *FREE Digital Weather Station worth £29.99 with this unit* which the website advertises comes with the unit. I sent a query via the webpage, still no reply. Product is great. Customer Service is non-existent!”

Posted 6 years ago

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Hi, thanks for the feedback. I'm sorry that your experience with us has not been up to the expected standard. I can't seem to find any emails in our inbox, if you find the time it would be very helpful to have a chat so that we can rule out any technical errors that may have happened at the time. I have had the chance to investigate the delivery issue this morning and it seems that the courier failed to deliver on the Saturday as requested, (we still don't have an explanation as to why), so I can only apologise. Our records show that we send a weather station separately on the 11th December with Yodel but I am going to assume that it is lost. I have just processed your £10 refund for the failed Saturday service and posted another weather station. This should arrive with you in the next few days. Kind Regards, DehumsUK

Posted 6 years ago

“Paid on the 21st December, still no product or dispatch notice on the 29th. No replies to emails or calls. Terrible service, possible scam.”

Posted 6 years ago

Read Dehumidifiersuk Reviews

Hi, thank you for your feedback. It is very important to us as it enables us to solve any issues effecting the quality of our service. We use DPD for all our under 30kg deliveries on a next day tracked service. We send thousands of units with them every year and they rarely make a mistake. Unfortunately on this occasion there was an error in their warehouse and they accidentally failed to pick your unit. We received a report that the unit was out for delivery on the 22nd hence the reason we had not contacted you to report any delay. We were closed over the Christmas period so today, (2nd Jan), is our first day back in the office. I have made DPD aware of the mistake and they are sending your unit today for delivery tomorrow. Apologies for the unusual delay with this order. Regards, DehumsUK

Posted 6 years ago

“No contact by email, goods not arrived”

Posted 6 years ago

Read Dehumidifiersuk Reviews

Hi, thanks for the feedback. Your order was dispatched on the day that the item was ordered (21st December). We sent this promptly on the 21st in an effort to get it to you before the Christmas break. Unfortunately due to the usual increase in workload around Christmas time it seems that the courier weren't able to deliver to you by the 23rd. I have just been informed that the delivery is scheduled for the 4th Jan. Please contact the team if you need any more assistance. Kind Regards, DehumsUK

Posted 6 years ago

“Supplied with the continental two pin plug. Email was bounced back. I thought this was illegal!!”

Posted 6 years ago

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Hi, it is always a shame to see a 1 star review for something that can be easily resolved but we do value the feedback. It allows us to continually improve the service that we offer. The Fral Mini is a fantastic little unit and should come with a UK over plug. This is normally delivered on the same day as the dehumidifier. It is certainly not illegal to supply a unit with a fitted continental plug. It does state in the listing that this is supplied with a UK over plug but in response to your feedback we have made this more prominent on the listing. We have sent a second over plug just in case the first one has gone astray. If you need any more assistance please contact us directly at sales@dehumidifiersuk.com

Posted 6 years ago

“Did not deliver the free promotional item with my order, did not respond to any emails, web form or pick up the phone.”

Posted 6 years ago

Read Dehumidifiersuk Reviews

Hi, thanks for the feedback. The weather station is sent out separately due to a slight delay in the replenishment of stock. Sorry for the trouble you have had getting through we are available on the phones from 8am to 5.30pm every day. I have found your order on the system and will make sure that your weather station is sent promptly. I trust that the dehumidifier arrived promptly the next day via DPD and I hope that it is doing a good job for you. Best Regards, DehumsUK

Posted 6 years ago

“advertised stock which they did not have and next day delivery which they did not do! Did not call me or email despite me using paypal and all my details being available. It took many times to get through on the phone to find this all out. would not advise using this company as you cannot believe the website. Companies like this should be removed from the internet”

Posted 6 years ago

“I ordered a dehumidifier 12 days ago. I contacted the company 5 times before being advised that the unit would be delivered yesterday. Still waiting.”

Posted 6 years ago

“Made the order 2 weeks ago, they debited my account. No contact from them since. I’ve sent an email and phoned them twice, eventually getting through to someone, who said the fan would be sent direct from the manufacturer, despite their website saying (and still saying) that the product is in stock. They promised they’d ring me back to explain what was happening with the order. I’ve received no call backs though. Reading the other reviews; It seems little has changed since they were taken over. My advice would be to buy from somewhere else!”

Posted 6 years ago

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Dehumidifiersuk is rated 4.0 based on 193 reviews