Depop Reviews

1.4 Rating 118 Reviews
8 %
of reviewers recommend Depop
1.4
Based on 118 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Email
Queries Resolved In
Over A Week

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Depop 1 star review on 9th April 2024
Anonymous
Depop 1 star review on 9th April 2024
Anonymous
Depop 1 star review on 8th April 2024
Anonymous
Depop 1 star review on 17th March 2023
Anonymous
Depop 1 star review on 4th January 2023
Alyssa Onyx
Depop 1 star review on 4th January 2023
Alyssa Onyx
Depop 1 star review on 4th January 2023
Alyssa Onyx
26
Anonymous
Anonymous  // 01/01/2019
**Avoid Vintage Club Clothing LTD** Bought 2 reworked sweaters XL very nice pattern but not even classed as jumper/sweater material. The plain material is probably bought from China absolutely paper thin and not mens size probably fit a toddler that's why I expect it's from China because Asian men are small sent back due to wrong measurements. They just stick champion or nike badges on if it was that brand no way on earth the matieral would be like that and sell at ridiculous prices there customer service is non existent no contact Number he eventually replied after 9 days after I returned it saying either he'll refund me today or tommorow still no refund so I gave 3 more extra days then his next excuse was (I'm sorry 75% of my team is ill at the moment I will sort it out eventually in the course of time sorry man). Wtf is that about wtf I'm I reading I thought I was dreaming ******* šŸ¤¬ fuming unprofessional and immature replys still no refund
Depop 1 star review on 26th October 2022
Helpful Report
Posted 1 year ago
AVOID seller 'Love & Loafers' on Depop. SCAM! They will send you old tattered clothing and ignore you and refuse your refund to keep your money. SCAM āš ļø
Depop 1 star review on 10th October 2022
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Posted 1 year ago
Absolutely asinine this site should be completely shut down.
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Posted 1 year ago
I bought a Chanel purse on depop for over $2000 that was advertised as authentic with box, receipts, authenticity card on depot. Bought it on sat and Seller say will ship out in one Tues. By Tuesday still had not ship so i suspect its a scam and ask seller to text me picture of purse prior to shipping. Still no picture or confirmation ship. By Friday I report depot again requesting a refund due to no shipment. Seller finally ship out that sat. Still no picture of purse . Once I received item it was a counterfeit. The chanel purse, leather, stitches, locks, hardware and quilting were all off. I emailed these pictures to depop and they refuse to refund stating ā€œitem is not significantly differentā€ . its a counterfeit so of course its not significantly different but those that I describe. I emailed them pictures of comparison and even send them what to look for in a fake purse. Still depot refuse to acknowledge this was a counterfeit and decide to not refund and acknowledge this was scam. The difference between real and fake was so obvious but Depop still refuse to acknowledge. They ask the seller for receipt of authenticity and seller email them one, which was her grandmother receipt. You get no refund on counterfeit item and you get scam even though nothing in the picture was sent with the purse. No box, no authenticity card and receipt as advertise. The con artist will continue to use same receipt to sell and advertise fake purse and Depop is allowing it.
Depop 1 star review on 9th August 2022 Depop 1 star review on 9th August 2022 Depop 1 star review on 9th August 2022 Depop 1 star review on 9th August 2022 Depop 1 star review on 9th August 2022 Depop 1 star review on 9th August 2022 Depop 1 star review on 9th August 2022 Depop 1 star review on 9th August 2022
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Posted 1 year ago
I've been a seller on Depop for about 3 years. This year they required all sellers to use Depop payments. Depop holds the funds for "10 business days" which is actually 14 days for "new sellers." They place every seller in the "new seller" status. After 7 months of successful sales in this "new seller" status funds are still being held. I reached out to their customer service to inquire about how long they will continue to hold funds. I initially recieved a canned response stating "for the first sale(s) funds will be held blah blah blah." I replied asking how long they keep everyone in the "new seller" status. I revieved a reply rather quickly saying they reviewed my account and seeing as I've had numerous successful transactions, they will release the funds next business day. My funds are STILL sitting, un-deposited 14 days later. With Depop continuing to withold hold funds along with a significant drop in sales since the first of the year, I am done with Depop.
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Posted 1 year ago
Depop deleting negative reviews. I purchased a pair of crocs, a couple days later the seller claimed that they were unable to get to the post office (collection services from Royal Mail and Evri available). Before I could respond, they issued a refund. In my response, I said that I would rather have the crocs and there's no rush to ship. The seller responded, the refund has been issued and I can buy them again (they listed the item immediately and increased the price by Ā£5). So I reported the seller and left negative feedback with the truth of what happened. My review was removed because it was deem as revengeful and/or hurtful, and not an accurate representation of how the transaction progressed or how the other user behaved. Your feedback has now been removed - kindly take this email as your reminder of the rules. Also, I have received several messages from Depop support - my account has broken Depop's rules. Reviews are available for a reasons and I left a review so other buyers would be aware of my situation. They shouldn't be allowed to pick and choose all the positive reviews when someone has had bad experience.
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Posted 1 year ago
On the 26th of June my account was closed due to ā€˜the use of stock imagesā€™. Since then there has been a lot of back and forth between myself and various employees. Some asked me to provide proof that images were mine, some insisted that my photos are in fact stock pictures. What doesnā€™t help is that each time a different person responds to my query therefore the whole conversation is incredibly inconsistent. I guarantee that all images on my profile were taken by me. I tried to explain many times that some were taken years ago on models (I have provided screenshots of my Instagram from about 6-7 years ago to show some of the photos). The more recent listings had pictures of clothes on either the floor or the hanger as I have a one year old child and no longer have the time to do proper photo shoot. The staff keeps insisting that I use stock images however they are unable to prove it. Even though I showed that some photos are still in my camera roll and some are on my Instagram. I have no reason to lie about this. Iā€™ve had my account suspended in the past for using stock images, I apologised and vowed to never use stock images again. Since then I have taken HOURS to take and edit photos of all my items as I desperately wanted to do better and keep my account and improve it since itā€™s my only source of income as a stay at home mum. This whole ordeal has caused me an insane amount of stress and frustration as I have basically been accused of lying and stealing photos that are all mine! Even as I am writing this email I am so upset and angry that I am shaking.
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Posted 1 year ago
They also have people selling items that they got from scamming and ripping off people through credit card scams!
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Posted 1 year ago
Depop is an absolute disgrace. It's where so called customers go for a freebie, to steal money & goods from honest sellers & getting you shut down because Depop have an inefficient customer service platform and permits them to lie & get away with it. You list all details as an honest seller, actual pictures of the item, give customer services all the info they require to prove your innocence but still they go in favour of the dodgy customer after a freebie & your account is shut down & they keep your takings dispite your great track record of sales & feedback over the past few years! They shut your listings down for word descriptions also, I don't mean copies etc I mean actual style wording as apparently its classed as insulting. Had that numerous times, so this is the last straw, I don't want the account back, keep it! Plus FEES are high, as well as sellers being treated like dirt, you have to keep reshreshing your listings to get em seen daily/hourly, you can never talk to just one person in customer services, you get several in the space of an hour, it's the worst selling platform iv had the displeasure of using! Stick with other better well known selling platforms folks, save yourselves the time, money, stress & inappropriate guilty before proven otherwise. Absolute sh!$ show!
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Posted 1 year ago
My daughter sold a few Tiffany and co. Items to one seller for over $400. I packaged and shipped the items myself via USPS. The customer received the parcel yesterday, but today claims the package was empty! This is an obvious scam! Iā€™ve been going back and forth with customer service all day via messages bc they do not have a telephone number for their US customers to call! All they have to do is look at the weight of the parcel and they will see the parcel was not empty! This company is either in on these scams or they just donā€™t care about their sellers.
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Posted 1 year ago
Disgraceful platform. The process to suit a refund claim is deliberately convoluted ted nad actually impossible to navigate.
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Posted 1 year ago
I was the victim of being sold counterfeit trainers. This was proven to be the case not only by my authentication but also an independent authenticator. PayPal ruled that this was also the case & luckily I did receive not a small sum of Ā£225 back. I left factually correct & proportionate feedback for the seller who sold me the item - following Depop guidelines & giving a fair reflection of a transaction that was fraudulent on the sellers behalf. How else are we to warn other users that they are at risk of losing large amounts of money? The seller left me feedback, bearing in my mind I made a purchase from them stating ā€œall his shoes are fake.ā€ The seller has never made a purchase from me - so vindictive, wholly untrue & feedback that accounts to defamation. However, Depop, who clearly did not bother to look at one single fact of the transaction, removed my feedback as being revengeful & going against Depop guidelines! You could not make it up - you look at Depopā€™s guidelines around how they purport to protect users & create a safe environment - yet here they are intrinsically protecting a seller who has been found to have sold counterfeit trainers so that they can target other unsuspecting users. I have had a whole week of worrying because the transaction was a nightmare from start to finish & yet Leo D from Depop customer service has the gall to accuse me of being revengeful & leaving feedback that was not an accurate representation of the transaction - Leo, I was the victim of fraud, PayPal ruled in my favour, I received a full refund, next time the victim may not be so lucky or aware. Absolutely disgusting from Depop & I have no doubts that others will be severely mentally harmed by what Depop are clearly allowing to go on.
Depop 1 star review on 23rd April 2022 Depop 1 star review on 23rd April 2022 Depop 1 star review on 23rd April 2022 Depop 1 star review on 23rd April 2022
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Posted 2 years ago
I purchased a tote bag on there. The seller canceled the purchase and I have yet to receive my refund. It's been a month.
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Posted 2 years ago
Gave them a bad review a while back for their Horrible service.. but in writing a updated one as this company will try to defraud and steal from you. Last week even though my PayPal is not connected as I'm not selling on there atm and I wouldn't sign up for depop payments as depop are not trustworthy when it comes to money, I got a notification a girl had managed to buy a item with depop payments. Of course depop had this in a hold ssying it would be release on a Tuesday originally they were told to refund her but didn't anyway on the Tuesday it said payment would be sent out to my bank next day so I decided to give it a go so I gave them my account and sort code.. there is a option to add your card details which I refused as know its easier for money to be stolen this way. And all that's needed to payout is my account numbers of course I wake up tge next day and they have not sent the money and have changed the payout date to tge next day at this point I contacted my bank and explained I was worried Depop and there money holding company STRIPE would try to defraud me, my bank in chat assured me theres no way they can take money from my account with those details to which I told the bank with those details couldn't they try setting up a direct debit to take my money. The bank assured me as long as they didn't have my card details I would be safe..... Then low and behold later that evening I get a email from my bank that a DIRECT DEBIT HAS BEEN SET UP BY STRIPE/DEPOP!!!!!!!!!! THIS DEBIT HAS BEEN CANCELLED AND BLOCKED NOW BUT SEE SO DEPOP DID TRY TO DEFRAUD ME ALSO THE PAYOUT OF THE SOLD ITEM HAS NOT BEEN SENT A DAY CHANGED TO TOMORROW... DEPOP ARE LYING FRAUDULENT THIEVES AMD I AM GOUNG TO BE REPORTING THRM TO TRADIND STANDARDS , THE OMBUDSMAN ASWELL FOR ILLEGAL PRACTICES. AVOID THIS COMPANY
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Posted 2 years ago
i found what i've been looking for all over the internet on this app. like a lot of the reviews the seller won't contact me and i have an email that says she was paid. i went to the website last night and my stuff is still for sale! so i contacted her there. i wondered if this was a scam sight. wish i looked it up 1st. the "seller" gets -5 starts if it even is a person.
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Posted 2 years ago
March 23rd, 2022 I'm a seller, who has sold 90 items there with all of 5 stars good reviews. I know I'm not a big seller at Depop compared to those sellers who sold thousands of items. But I think I shouldn't be treated like this! They send me an email to notify me: You have double accounts, so we deactivated both of your accounts because you violate our policies. How can I know I can't have another account? I didn't use that account for like 2 years, just for this ridiculous reason, they deactivate both of my accounts. Also, I checked my email box every day, I received their email to let me delete the other account no more than 1 day. They can't even wait 24 hours to get my permit. Then they removed many of my listings. When I logged my account again, they move upward all of my sold out listing and move downward all of my still selling stuff. It makes people feel like this is a deactived account. One listing is removed because I include another brand's name. I'm not spam, I just describe the tweed jacket's STYLE as similar to Chanel's classical tweed jacket. Other items because I used the official website's model pictures. Alright, first, is there anyone really reading your policies line by line before using an App? Even though I violated your policies, since you can send me messages and emails to notify me you have removed my listings, why can't you notify sellers to change to modify their listings within one day? Even though I used official website photos, I write the descriptions and measured the clothing by myself. All of these things spend my time! They also removed my listing just because I include one Brand's name, even though all of the photos are taken by myself. That is what they will do to the seller's account! They won't give you second chance or don't want to think of what is a more acceptable way. I realized this is totally a disgusting company using some beautiful slogans and mission statements to cover their rude behaviors. They stated that all they do is for building a better community. Okay, I think your community is only composed of BUYERS instead of SELLERS, right? Because you treat Depop sellers as $#*!. Without any respect.
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Posted 2 years ago
Do not shop. Buyers have no rights. Do not believe top sellers' excellent ratings. Negative reviews can be deleted in favor of sellers despite buyers' (which is me) absolute frustrating experience. Expect weeks to ship and no response from seller, entire process takes months and if you leave bad reviews they will spam you and report your review, despite you being honest and true, and it will be deleted bc Depop is not on buyer's side.
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Posted 2 years ago
They excuse and allow terrible seller behaviour. No customer support. High fees for this poor excuse of a platform.
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Posted 2 years ago
Bought item that arrived covered in stains . Sent item back to seller as I was instructed to by Depop On the promised that they would refund once the seller had received the item back by recorded delivery. All my emails and requests for refunds have been totally ignored. Emails are being returned with messages saying theyā€™re too busy to read emails. This is a mess of a company that I am now Iā€™m gonna have to take to small claims court to get my money back
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Posted 2 years ago
This app sucks , I have sold one item and I haven't gotten my payment. Mind you it was 160 that I was supposed to receive. Iv'e emailed them multiple times and i haven't gotten anything. DO NOT USE THIS APP!!!
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Posted 2 years ago
Depop is rated 1.4 based on 118 reviews