Depop Reviews

1.4 Rating 118 Reviews
8 %
of reviewers recommend Depop
1.4
Based on 118 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Email
Queries Resolved In
Over A Week

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Depop 1 star review on 9th April 2024
Anonymous
Depop 1 star review on 9th April 2024
Anonymous
Depop 1 star review on 8th April 2024
Anonymous
Depop 1 star review on 17th March 2023
Anonymous
Depop 1 star review on 4th January 2023
Alyssa Onyx
Depop 1 star review on 4th January 2023
Alyssa Onyx
Depop 1 star review on 4th January 2023
Alyssa Onyx
26
Anonymous
Anonymous  // 01/01/2019
Their customer service is so horrible. Better hope you never have any issues with your account because you will not be helped by these people. $50 of items I have already shipped and my customers have received is being withheld from me because of there new stupid Depop payments method.
Helpful Report
Posted 2 years ago
Negative feedback censored! Depop's feedback feature is entirely flawed as they will remove negative feedback for sellers on request. After having a seller blatantly lie to me (verifiable in the Depop message string), I, of course, gave them negative feedback. I then got an email saying "Although the feedback does not directly go against our Terms of service or Feedback policy, we have decided to remove it on the basis of being as fair as possible to both parties". How could that possibly be 'fair'!? How can one trust buying on Depop when the feedback is censored? Clearly it is in Depop's interest to have lots of positive feedback sellers to buy from. Feedback elsewhere tells another story To top it off, customer service only responds with vague, generic corporate replies that don't address your issue.
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Posted 2 years ago
Depop customer service has by far been the most disrespectful and unhelpful team ever. I have contacted about my account getting banned for wrongful hashtagging which should not even be something you should get banned for. This app has been nothing but nightmares, I really hope they listen to what people want instead of being so money driven.
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Posted 2 years ago
My daughter got a job in the summer and bought a pair of shoes on this site. SHE NEVER RECEIVED the shoes or her money back. Placed a complaint in depop site but we had no response. $99 stolen from this site. Don’t buy from depop
Helpful Report
Posted 2 years ago
I ordered from Depop. One seller had my merchandise to me in 5 days. The otherseller's package didn't, so I contacted her. She had delivery receipt which was fine, but she was very rude. Said I accused her of not sending merchandise. She demanded proof that she kept the shirt. I never said anything about her keeping the shirt. She was a little "crazy" sounding, so I dropped the dispute with my credit card company. It was for $17. Not a good experience. Will not shop with Depop, again.
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Posted 2 years ago
THIS APP IS A SCAM. DO NOT BUY OR SELL THROUGH IT. This app is basically a big scam, depop team play a huge role In scamming both buyers and sellers. If you buy something you will never receive the item and you will never receive a refund. If you are selling something and you sent the item you will never receive your money, FYI according to their policy you need to provide proof that you have sent your item after that you will be able to collect the money, but GUESS WHAT?? you’ll never get it. Try to contact customer service and they will play dumb about any situation they collected their profit from.
Helpful Report
Posted 2 years ago
Depop's feedback feature is entirely flawed as they will remove negative feedback for sellers on request. After having a seller blatantly lie to me (verifiable in the Depop message string), I, of course, gave them negative feedback. I then got an email saying "Although the feedback does not directly go against our Terms of service or Feedback policy, we have decided to remove it on the basis of being as fair as possible to both parties". How could that possibly be 'fair'!? How can one trust buying on Depop when the feedback is censored? Clearly it is in Depop's interest to have lots of positive feedback sellers to buy from. The story on TrustPilot is clearly another matter. To top it off, customer service only responds with vague, generic corporate replies that don't address your issue.
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Posted 2 years ago
I sold an expensive item on Depop who use Hermes as the courier. Hermes stole my item and Depop won't refund me. AVOID LIKE THESE SCAMMERS !!!!
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Posted 2 years ago
Yup, Depop CS is as bad as they say! Depop needs basic communication skills. I have no idea what Depop flagged me for, and what I ask what this was about the answer I got referred to a completely different problem. I have no idea what you guys are talking about and it's pretty clear no one is reading my responses (or it's all automated 🤷🏻‍♀️). I'm told the best way to get a hold of someone is Twitter...I won't sign up for Twitter just for Depop help, I rather just delete the app.
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Posted 2 years ago
Do not sell here. Depop doesn’t provide you with anything except to list your item. And they charge 13% of your total sales. If you get unauthorized charge good luck. And if you ship your item more good luck getting it back. Depop should collect and process the order and payment in case there’s fraud. Since they are charging 13%. Better to sell at MERCARI, STOCKX OR GOAT. If you don't want headache take my advice.
Depop 1 star review on 31st July 2021
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Posted 2 years ago
Today I disconnected my PayPal from Depop. I'm sick to death of them trying to bully smaller sellers. They will constantly attack your shop removing nearly all items ( or should I say items that compete in the category of their favourite sellers!!) If you try ask them in their emails to show you the breach they will stop talking and send you the auto u cant reply to this address even when you've just been in discussion with them. To many bitchy competitive sellers who sabotage your shop too. Then theres the constant timewasters Who I've begun to recognise. But its the childish customer service that's made me quit. I wont keep uploading items they delete when I can just sell them elsewhere. Their homepage just always has their faved sellers who sell nothing I like and I'm pretty sure they're limiting searches on my items. Theyve even deleted sold items and their POSITIVE FEEDBACK. I've now put them and there pathetic warnings in their place. I'm OUT!! And already feel relief from this move out of a toxic environment
Helpful Report
Posted 2 years ago
Recently I tried to make a purchase with this app, after trying to put the purchase through four times, the app told me the item was sold but it wasn't showing in my purchase history. When I contacted the seller she told me the item was still available and she had no funds on her end, and it was showing as available on her profile, just not in anybody's shopping bag. I tried to contact the app about it, but they were unhelpful and basically just suggeste that I contact the seller, which I already did. She tried to make a new listing, but the same thing happened again, clearly it's a tech glitch with depop. I tried to tell customer service this, but they refused to listen. So we settled on paying for the item via paypal, I got a very nasty email from depop telling me that that's against their rules, I replied and let them know that we tried to go through there at multiple times but it wasn't working, and that we reached out to customer service and customer service was unhelpful in fixing the issue. They replied that they could see my account history and they could see off depop transactions. I replied and let them know that no, there was a single transaction, not multiple and then I'd never paid anyone from depop on PayPal before, and that their app was glitching and they refuse to fix it so if they wanted to keep their customers they really should fix the glitches or they're going to have to settle for people making deals off of the app because they're not keeping up their end of their service. I also pointed out to them that if they could see my account action history, they should be able to tell just how many times I tried to check out and our entire chat history about how the app was not working and that we tried to contact them. This entire time I've been emailing back and forth with a customer service representative, however after telling them all of this information, all I got back was this message: "Thanks for getting back to us, This email thread isn't monitored, please do not reply to this message. If you believe our decision was in error or if you have any further questions feel free to get in touch by clicking the link below" So basically, they were fine personally emailing me when they felt they weren't getting their money, but the second I pointed out the fact that they were also not keeping up their end of the app agreement, and they had proof that they were calling me a liar, they immediately switched over to acting like their service was completely automated and they had no customer service Representatives. I immediately removed all my listings following this incident, and I won't be using the app again. This is just one of many glitches I've had to deal with over the past month, and some of the glitches keep me as a seller from getting my money for months at a time. And as a buyer there are many people who are dishonest about the items they're selling and the app will take no action against them. Avoid.
Helpful Report
Posted 2 years ago
I was sold a stained jacket (no pictures or mention of stains) and Depop fully took their side. They removed my negative feedback but allowed them to give me negative feedback. Best part: these idiots told me to resell the stained clothes on their site... They literally do not care about buyers. DO NOT BUY FROM HERE.
Depop 1 star review on 1st July 2021 Depop 1 star review on 1st July 2021 Depop 1 star review on 1st July 2021
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Posted 2 years ago
Buyer scammed me and they did nothing to help.
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Posted 2 years ago
Do not bother with this app. I spent months putting together my shop, only to have most of it taken down because my images of MYSELF wearing my items and any photos I shot on white backdrops are apparently "stock images". I guess using nice photos or putting in any effort isn't allowed. Already contacted them by email and that hasn't helped.
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Posted 2 years ago
Did not receive the item I paid £150 for and never heard from the seller. After two months I eventually received my refund along with a very rude email from the seller. She blamed me for not telling her I had placed an order??? As a result she refused to refund additional costs such as postage. I reported her to Depop and left her a very honest review to warn others. Several weeks later and I have just received “a friendly reminder from Depop to ensure my reviews are honest, accurate and fair”. They have removed my review for this seller. Horrible experience and terrible customer service. They prefer to protect dishonest sellers and not the buyers they try to scam. I would not recommend Depop to anyone and will never use this awful site again.
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Posted 3 years ago
Depop not only remove and suspend your account for invalid reason, they also have control over trustpilot reviews, trying to manipulate reviews now even I don't trust 'trust'pilot reviews because of depop removing genuine reviews through trustpilot.
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Posted 3 years ago
Depop is run by vindictive staff who remove your account for the slightest uncalled for infringement as you are a small seller , yet they allow the big fraudsters selling fake items run amok ..please avoid as you will build up your account and they will suddenly just shut it down and will NOT even entertain your concerns ..no other company would do this ..stick to eBay , Amazon and alike..NOT DEPOP
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Posted 3 years ago
Removed all my girlfriend's items with no warning for a small hashtag policy misunderstanding. I do not recommend this app, because they treat their users (especially my sexy beautiful girlfriend) poorly. Stick to something else, unless you plan on buying clothes from my girlfriend.
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Posted 3 years ago
As another has stated, its run by vindictive staff who try to target & sabotage smaller sellers, whilst bigger ones can run amok and do what they please. Including stealing and using my photos which isnt even legal!! The past few days every item I've listed they instant removed. I've just now had another 30 removed and a email from a maria saying this is my last warning before account suspended. I replied back to her to point out where the valentino bra I'd uploaded BREACHED any rules eventually I got a reply of " this email address is not monitored message not recieved" bull she so got that message😂 noticed they show pics of items removed but not the description so you cant pick them apart. I was originally targeted by another seller on my first removals ( I knew who and confronted them) but now it's just Depop agents being petty at small sellers who will have the audacity to question them, very unprofessional, they're like vindictive kids. Actually targeting their own incomes gonna cut down some of their jobs, they're gonna be sorry when karma hits. I use to just reupload all items only a copy paste job but this time I've re uploaded only 4 I honestly cant be bothered with them no more. It's just run by malicious staff & the sites full of timewasters. I've had abuse of buyers in past but then I was the one given the warning by depop and told they're not going to say anything to the other person lol. Also be very careful they manage to steal money out of one of my bank accounts that wasnt even connected to PayPal and hadnt been in months and had never been to do with depop
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Posted 3 years ago
Depop is rated 1.4 based on 118 reviews