“I actually wish there was a minus score as they don’t even deserve the 1 you have to give!! 2 days waiting in for a sofa to be delivered that never arrived. Hours and I mean hours on hold on the phone trying to speak to someone and still get nowhere! Chose to buy from DFS as never had a problem with them before but never again now. Glad I didn’t receive the Vinson sofa after reading all these reviews order is now cancelled. For your own sanity steer clear!!!”
“Absolutely terrible service, wrong sofas delivered and then have to wait 24 hours for a call back, have already got rid of my old sofa, so nothing to sit on 🤬”
“Furniture delivered in July, immediately saw couch was sagging. Complained. Two appointments cancelled by DFS to see item. Finally on 4th October person visited and agreed foam has collapsed. Order replacement foam. Following day noticed couch uneven. Two visits to store ( as DFS do not answer the phone or emails) Finally a visit today and person took couch apart and put back together. When I asked about foam was told 14 to 22 days but was unable to advise if from date of order or when? I stated that as this piece of furniture is defective and they were advised the day after delivery I am entitled to replacement or refund. I was told no, so I will let the ombudsman decide on that. Customers are treated like an inconvenience and constantly given contradictory information by DFS staff. I am now left with no alternative but to take this matter further.”
“I received my suite in March had to phone in May because all the was not fitted proper and now I have found e holes underneath the settee could I have a discount”
“Amateur service from DFS. Originally, the person taking my order on the phone ensured me that the sofa bed we were ordering would reach my living room through my slightly-narrower-than-usual corridor and living room door. After many weeks' wait, guess what? It didn't go through, leaving us in the awful position to find an alternative with little time available.
Next, DFS insisted on organising a second attempt at delivery, despite my protestations that it would not work. Obviously, the second attempt turned out to be a failure, leaving us with some more scratches on the walls.
I then called them to ask for a refund for the sofa and was told that the dedicated office would surely call me to do the refund within 24 to 48 hours. I had this conversation last Saturday morning, it is now the Saturday night of the following week and we are still waiting for the call.
In a couple of words: Avoid them.”
“Worse company to buy furniture from.
there are all polite in the shop taking your money, brilluant customer service there and than blam you don't get your goods when on the month when the furniture should arrive and then they don't want to know, when you phone up customer services just that it will be late and keep me updated which they don't, I have had to do all the phoning to them. I would of put no stars but unfortunately I couldn't
please do not use DFS you will not get your furniture when you when would like it, all you will get is stress
It has been the most stressful time ever and it's still going on”
“I ordered a sofa from DFS in August and was told an estimated delivery of 29 November and definitely before Xmas , I have since received an email stating it will now be 3 February next year. It’s absolutely unacceptable 6 months not 13 weeks as stated on the contract. I wouldn’t shop here again and advise people to shop elsewhere. DFS stands for DREADFUL FOOKING SERVICE. Buyers beware !!!!!”
“Terrible service … I ve never brought a new sofa before so trusted Dfs to deliver the best experience . Ordered in July the sales assistant said it ll be around 3 months give or take .. which was fine . Dfs emailed beginning of October to say it will be in the warehouse 10 days later, now I was told that when you received this email the sofa will arrive around a week later . I was on holiday that week and got rid of my sofa expecting a new sofa when we retuned .. my neighbour was going to let them in ! I m still waiting for the sofa to arrive !! A million phone calls to the worst customer service I have ever received, at first they joked they didn’t know where it was then lied to when it was coming , one girl laughed at me when I said we had nothing to sit on and were living in bed … no one explained where it was , why they sent an email out saying it was or coming in . I asked 3 times to speak to a manager no one phoned back I asked twice to complain no one phoned back … when Dfs did phone to say my sofa maybe coming in at the end of the month they told me they don t offer compensation but they will take off the delivery charge … are you serious £69 !!! We ve had to sit on the floor for 2 months !!!!’and no support from customer service … Dfs you are terrible !!!!”
“There was quite a delay in getting my sofa and chair but well worth the wait. Looks great electric recliners work perfectly. Delivery men were great rang before delivery and put everything together for us, even took away all packaging. My advice is to be patient and hopefully you will be as happy with your delivery as I have been”
“Missing items
After ordering a side in a shop and that being entered wrongly. We’ve then had dates of deliveries given to us and failed on those dates. After a month and a half of waiting from our first delivery date to actually getting it delivered. Our sofa turns up with a chair missing. This is awful service the customer service agents were unhelpful and said they couldn’t do anything. Will never use again!!”
“Avoid this Company like you would your worst enemy. At Senior Managerial level they just simply ignore your emails of complaint. They are incredibly arrogant and consider themselves far more important than there Customers. DFS are simply the worst company that I have ever had dealings with.”
“I have been waiting since May 2021 for my sofa to be delivered and was advised it would be delivered in Aug 2021. It has now been six months and still no sofa. They initially advised Covid was causing the delay. No one ever calls me back as promised. I have been told for the last few weeks that it has not arrived in their depot yet but will arrive on Monday and I would he called on the Tuesday to arrange delivery. This has happened three weeks in a row now and each time they say there is nothing they can do but email the manufacturers. This is an absolute joke, do not order a Sofa from them, there customer service is appalling and no one is willing to take responsibility and give me a delivery date or at least some answers. Worst service I have ever received!”
“6MONTHS NOW & NO GOODS! Stay away from this company & check all sites properly, trust pilot has two DFS reviews!! DFS.ie every review saying same thing, NO GOODS!!!
ABSOLUTELY appalling company!
It is now 8th November sofa ordered 6th July
Friday 5th November i recorded the telephone call, I was advised the sofa has already moved from the manufacturer and will be ready to be delivered one day next week! Meaning week commencing 8th November! The customer service advised she would call me 9th November just to ensure I have a delivery date!! Oh what a farce!! The tracking email has advised it’s now a further month away! 9th December! That over 6 months from date if order!
This is my second poor review and it will continue here and now across all social media until the goods I paid for have been received!
Please please go somewhere else because you will be waiting for a VERY VERY LONG TIME!
So before you decide to give a great review, remember the promise of 12 week is not reality! In fact you could be waiting like me 6 months and more with little or no communication except of a crappy little email telling you “ I’m sorry you sofa is no longer available” until infinity!!!
Reference: WHZJ21473
I think customers need to add their reviews to include 5 stars so that the ever so grateful and happy customers can actually read the true reality of ONE STAR CUSTOMERS! Which incidentally gets buried amongst the DFS buyers!
Be warned!!!
So 6th July! 5th September 9th September, 24th September, 11th October, 18th October, 24th October, 8th November!!
NOW!!!! 9th DECEMBER! Just an email nothing no compensation no apology no explanation nothing!”
“currently witnessing the worst customer service with DFS. Ordered two sofas in May and were delivered in August. One was the incorrect colour. Delivery team were friendly and apologetic and advised they would speak to the HQ to sort it. 3 months later still no clarity on when the new one will be delivered, unanswered phone calls and emails - nobody seems to care. They have taken thousands of pounds from us as a young family. We want to be refunded the money until rectified but nobody seems to care. Worst service I have ever seen.”
“Absolutely AWFUL customer service. I have been waiting for my sofa for 24 weeks. Whilst their website tells me it should arrive this week after chasing over the phone AGAIN I am told they don’t think it will be ready until December. They have never taken the initiative and called me first and their ‘Managers’ each give you different information when the eventually call you back. This is my third sofa from DFS and I cannot believe their lack of interest in the delay. I have been promised Loan furniture only to be told that actually they don’t have any. My delivery date has now been put back 6 times and I highly doubt I’ll even have it by Christmas. Disgusting when the sofa was ordered in MAY! The frustrating thing is when they told me the delay was with a fabric shortage in the colour I chose I said I’d change it and they told me that wasn’t necessary as it wouldn’t be delayed again yet they are still selling the sofa in that colour!!”
“Do not buy from DFS!!! Terrible customer service. Waiting since June for replacement of a defective sofa. Multiple fails from requested call backs (Never Happens). Out and out lie from the Manager from Llandudno when he said the replacement would be manufactured in UK and with us by September. New due date is later in December. Do not buy from these.
They claim they want the order number when answering reviews but still no action. (Order number MAZJ10254) If I could give it a negative number for the review I would. They don't deserve a star. They still want further monies from us before they will issue a refund! Sounds like they are in desperate times.”
