“Absolute joke, sofa is the wrong colour from what we ordered. All customer service say is that everyone sees different colours. This doesnt make any sense as we would still be describing the same colour”
“Ordered a corner double recliner we have had it 3 yrs, already had someone from dfs to look at it last year, told was perfectly ok and was not that interested. It was the worst thing i have purchased, feel springs through cushions, padding all gone and recliners still don't close correctly. For what i paid and the claims dfs made would not be expecting to be sending to the rubbish tip. Would never recoccomend dfs.”
“Complete farce..... Sales rep ordered the wrong table so we waited months for the correct one, we received calls on 2 occasions telling us the table has arrived only for the appointment to be cancelled. When it arrived it was damaged so waiting another month. the correct table finally arrived but one of the chairs was damaged but they wouldn't accept responsibility because we didn't point it out there and then. if it wasn't for the 4 years interest free option they would have zero business. First and last time i will be using DFS”
“Look what they send me never even order this mink brown and sliver what the bloody hell is this your companys a disgrace i want my money back bloody disgusting”
“I ordered a sofa wrong colour frame dark brown never ordered that with black and sliver covers what a joke ive been on phone 12 times said they sending some one out to have a look lovely for 1400 pound”
“Terrible experience with the suite we payed cash for! Delivery men ripped the lining underneath the settee on delivery! Had to get the customer service manager to come out! Recliner chair the chair us out of sync! The cushions have all gone flat and looks like there no filler in any of this awful suite! The suite is 3 months old and looks like we have had it for over 2 years! Had management come out took pictures etc and now been told there is nothing more they can do! They were quick enough to take our money am taking this further and even further! Do not touch DFS! They are a disgrace”
“Same day my suite was delivered I rang about the back cushions shocking not enough filler . Looks like an unmade bed when it’s been sat on . A guy came week later and told me that’s how dfs sofas are made now and he was quite happy with it . Didn’t matter that I wasn’t . Absolute joke . He said if I wanted the cushions Fuller I could look for an upholstery to do it which would cost me around £200 and that dfs wouldn’t touch it ! What an absolute disgrace.”
“NOT happy at all ordered £4000 worth of sofas and waited for 6 weeks and when they turn up they looked second hand and pushed in so I phoned dfs they someone out to repair them and he told me these are pushed down because they been in a container for 6 weeks and they come from China wow I thought they where from U.K. he even said don’t buy from dfs they are rip offs never ever again”
“WARNING! DFS sofa left my child with permanent scarring on her arm due to a protruding upholstery staple. We raised a complaint with customer services and they offered us a hamper ‘for our inconvenience’. Their Customer Service is appalling. We wrote to the CEO and he wasn’t interested. They said they’d email with an offer of ‘monetary value’ then we heard nothing. I tried to call the Customer Services Manager and left several messages without any reply. Do not go near them.”
“Wish I had seen this website before I ordered my sofa. Where shall I start? Foot hole not drilled so had to sit on sofa while it was directly sitting on the floor. Delivery chap left blood on the front of one of the seat cushions. Pulls in the fabric, one of them actually broken so there is a small hole, back cushion that doesn't fill out the cushion cover, bottom edge of one cushion isn't straight it has a wave in it and it isn't the same height as the other one. Wavy piping on one of the arms, fabric on the front of seat cushions all puckered. Numerous loose threads in the seams. I had a so called service engineer
come out the day after it was delivered, all he did was drill a hole for the foot, with some difficulty, snip some of the loose threads and remove the blood. I've spoken to the shop in Northampton twice now, you couldn't find a more rude woman, so dismissive and aggressive, she must have been a Rottweiler in a previous life. Definitely a case of we've got your money now don't bother us. Another visit for yet another service engineer was arranged for June 20th, yesterday, between 1 and 4pm. What a surprise, he was a no show. I've taken legal advice, informed my credit card company what is going on, they've been very helpful. I've sent a letter today to Head Office by recorded delivery setting everything out, telling them I am rejecting the sofa as it is less than 30 days since delivery, telling them I want a full refund and giving them 14 days from the date of the letter for confirmation. If that doesn't work I go back to credit card company and they take over. You can find all the information you need to get a result on the web. No, DFS doesn't return phone calls or emails, their customer support is non-existent despite all the blurb on the paperwork. They are very good at ignoring us. Don't let them get away with it. I'm not going to. I'll keep you posted.”
“DO NOT BUY FROM DFS
DO NOT BUY FROM DFS
DO NOT BUY FROM DFS
DO NOT BUY FROM DFS
DO NOT BUY FROM DFS
MY COUSIN PURCHASED 2 LEATHER SOFAS
BOTH WERE DAMAGED AND A DIFFERENT COLOUR TO WHAT SHE
WANTED.
POOR POOR ZERO CUSTOMER SERVICE FROM OLD KENT ROAD, LONDON BRANCH.
BEWARE DO NOT BUY FROM DFS
DO NOT BUY FROM DFS
YOU WILL REGRET IT!”
“Ordered a sofa through Poole branch under finance. Great expirance in store but that is as good as it got. Got confirmation that the finance was approved. Then got a delivery date for Tuesday 11th June. Tuesday came a went no delivery so I rang them. They said they are still waiting for release code from finance company. This all came about from a paperwork issue from store not paperwork not filled in correctly. Now 2 days passed, had to ring Hitachi finance to get the release code my self. Passed this on to DFS
Fully booked for delivery for the rest of the week now so have to wait another week but been on a list for express delivery on Saturday or monday but delivery will only happen if someone cancels their delivery. This is not acceptable DFS. Considering it was a paperwork issue on your behalf I would expect you to get a delivery space available sooner.
Fingers crossed I receive my sofa Monday”
“The aftersales service from Dfs is appalling. Ours arrived with a recliner not working it took a week to get them to send a so called engineer. Appointment was made from 2pm to 5pm. He arrived at 1.30pm so neither my wife or i was there. My 78 year old mother in law let him in. Apparently He straightened a bent bar then left before 2pm. So we had no chance to check if it was repaied. Absolutely no difference. Still doesnt work properly and ca not get Dfs to answer the phone after 2 days of ringing. Very poor”
“The aftersales service from Dfs is appalling. Ours arrived with a recliner not working it took a week to get them to send a so called engineer. Appointment was made from 2pm to 5pm. He arrived at 1.30pm so neither my wife or i was there. My 78 year old mother in law let him in. Apparently He straightened a bent bar then left before 2pm. So we had no chance to check if it was repaied. Absolutely no difference. Still doesnt work properly and ca not get Dfs to answer the phone after 2 days of ringing. Very poor”
“BOUGHT A 2+3 SEATER LEATHER RECLINER IT IS THE WORST QUALITY EVER WITHIN A YEAR THE LEATHER IS STARTING TO FADE AND SCRATING IN PLACES DFS CUSTOMER SERVICE IS VERY POOR. STAY AWAY FROM THEM.”
“Had more or less chosen Presley 2 seaters x 2. Then asked salesman about the leather. I was shown another better qualiry leather I could upgrade to on another suite for extra cost. I was happy with this. However he then tried to dissuade me from buying Presley and to have this more expensive sofa. He said the Presley and others in the sale weren't very good quality and that was why they were in the sale. Would not buy from these con merchants. Salesmen? Call them what you will.”
