Dillard's Reviews

"I ordered candles for my.mother for mothers day. Paid for 2 day expedited shipping. 2 days later receive an email saying they would be delivered a week later. I called customer service to get the shipping refunded. The woman says I ordered may 9th. My confirmation email I recieve after ordering on may 8th says may 8th as well.as my credit card charge for may 8th. She argued and told.me.i didn't order them on the 8th. Like wth lady\r\nShe gave me a snark comment and told.me to email her supervisor. So I did. She said he will respond to you but you probably won't be refunded because our computer shows may 9th. I am still awaiting a response.\r\n\r\nThanks.dillards for ruining mothers day. \r\n\r\nDo NOT EVER order from dillards. \r\n\r\nIf my shipping is not refunded there will be a lawsuit. For the principal of the company screwing people over."

"I went in looking for a Dress and heels for my 30th Birthday. I asked some ladies for help they just pointed me to a direction but non of them took the time to help, so I was frustrated \ud83d\ude20. I make my way around the mall and I end up in the Dillard's Men Dept and this guy was willing to help me he walked with me to the women's dept and he even asked them for help and they did him the same way. So he takes it upon himself to stay with me and help he sees another employee and she helped me too, and we find what I need and we go to the shoes area and another employee named Jeff made this experience so fun! These are the type of employees everyone needs! I left Happy \ud83d\ude0a I want to Thank them a Million times !! The girl was Jordan and the guy was from the men's Dept but they deserve a raise or bonus!!! They never left my side and was so supportive."

"They spend more time telling you what they can\u2019t do, we don\u2019t take returns or do exchanges on items reduced by 65% returns, we don\u2019t do price adjustments, we don\u2019t do competitor pricing adjustments. Return Labels cost $9.\r\n\r\nI sent this letter to Ronnie Kobo designs regarding Dillards. \r\nI wanted to bring a couple of things to your attention. While I love your items, and I usually purchase from Anthropologie or Nordstrom. I made a purchase from Dillards because Anthropologie did not have your Darine pants in stock. I searched the Internet. I saw that Dillards carries your brand, but I was a little confused because the pant I was looking for is called the Darine. \r\nApparently, Dillards can\u2019t spell and decided to put an L in the name of the model. I studied it and decided to take a chance that these were the right pants. And they are. \r\n\r\nUnfortunately, I needed to exchange them for one size up and Dillards refused, quoting their policy of not accepting returns OR exchanges on clearance items. I decided to try them on again using shape wear. When I tried them on the second time, my foot went through a hole that was in the hem, making the hem come halfway off. I then realized that these were not sewn, but rather hem tape was used. \r\nWhen I called Dillards to tell them what happened the CSR went to speak to a manager with the wrong account of what had occurred and based on that they made an assumption that when I tried them on I tore the hem. And said they were not responsible . Clearly the CSR didn\u2019t hear or relay that my foot would not have gone through the hem had the hole not been there in the first place. Regardless, I was told they would not accept the return 3 times. Did I mention that this is the second time they have sent me a damaged item? \r\n\r\nI thought you should know that this company has the absolute worst customer service I have ever encountered. The shabby way they treat customers and the fact that they don\u2019t even spell the name of the items correctly in order for your customers to locate items is disappointing. \r\n\r\nI thought you should know, and of course it is up to you if you wish to keep your name associated with them. Luckily there are many other great department stores, such as Nordstrom that treat their customers way much better. \r\n\r\nI went to Dillards store this weekend, and it looks like a store that it\u2019s on its last legs. Let\u2019s just hope that\u2019s the case."

"They spend more time telling you what they can\u2019t do, we don\u2019t take returns or do exchanges on items reduced by 65% returns, we don\u2019t do price adjustments, we don\u2019t do competitor pricing adjustments. Return Labels cost $9.\r\n\r\nI sent this letter to Ronnie Kobo designs regarding Dillards. \r\nI wanted to bring a couple of things to your attention. While I love your items, and I usually purchase from Anthropologie or Nordstrom. I made a purchase from Dillards because Anthropologie did not have your Darine pants in stock. I searched the Internet. I saw that Dillards carries your brand, but I was a little confused because the pant I was looking for is called the Darine. \r\nApparently, Dillards can\u2019t spell and decided to put an L in the name of the model. I studied it and decided to take a chance that these were the right pants. And they are. \r\n\r\nUnfortunately, I needed to exchange them for one size up and Dillards refused, quoting their policy of not accepting returns OR exchanges on clearance items. I decided to try them on again using shape wear. When I tried them on the second time, my foot went through a hole that was in the hem, making the hem come halfway off. I then realized that these were not sewn, but rather hem tape was used. \r\nWhen I called Dillards to tell them what happened the CSR went to speak to a manager with the wrong account of what had occurred and based on that they made an assumption that when I tried them on I tore the hem. And said they were not responsible . Clearly the CSR didn\u2019t hear or relay that my foot would not have gone through the hem had the hole not been there in the first place. Regardless, I was told they would not accept the return 3 times. Did I mention that this is the second time they have sent me a damaged item? \r\n\r\nI thought you should know that this company has the absolute worst customer service I have ever encountered. The shabby way they treat customers and the fact that they don\u2019t even spell the name of the items correctly in order for your customers to locate items is disappointing. \r\n\r\nI thought you should know, and of course it is up to you if you wish to keep your name associated with them. Luckily there are many other great department stores, such as Nordstrom that treat their customers way much better. \r\n\r\nI went to Dillards store this weekend, and it looks like a store that it\u2019s on its last legs. Let\u2019s just hope that\u2019s the case."

"They spend more time telling you what they can\u2019t do, we don\u2019t take returns or do exchanges on items reduced by 65% returns, we don\u2019t do price adjustments, we don\u2019t do competitor pricing adjustments. Return Labels cost $9.\r\n\r\nI sent this letter to Ronnie Kobo designs regarding Dillards. \r\nI wanted to bring a couple of things to your attention. While I love your items, and I usually purchase from Anthropologie or Nordstrom. I made a purchase from Dillards because Anthropologie did not have your Darine pants in stock. I searched the Internet. I saw that Dillards carries your brand, but I was a little confused because the pant I was looking for is called the Darine. \r\nApparently, Dillards can\u2019t spell and decided to put an L in the name of the model. I studied it and decided to take a chance that these were the right pants. And they are. \r\n\r\nUnfortunately, I needed to exchange them for one size up and Dillards refused, quoting their policy of not accepting returns OR exchanges on clearance items. I decided to try them on again using shape wear. When I tried them on the second time, my foot went through a hole that was in the hem, making the hem come halfway off. I then realized that these were not sewn, but rather hem tape was used. \r\nWhen I called Dillards to tell them what happened the CSR went to speak to a manager with the wrong account of what had occurred and based on that they made an assumption that when I tried them on I tore the hem. And said they were not responsible . Clearly the CSR didn\u2019t hear or relay that my foot would not have gone through the hem had the hole not been there in the first place. Regardless, I was told they would not accept the return 3 times. Did I mention that this is the second time they have sent me a damaged item? \r\n\r\nI thought you should know that this company has the absolute worst customer service I have ever encountered. The shabby way they treat customers and the fact that they don\u2019t even spell the name of the items correctly in order for your customers to locate items is disappointing. \r\n\r\nI thought you should know, and of course it is up to you if you wish to keep your name associated with them. Luckily there are many other great department stores, such as Nordstrom that treat their customers way much better. \r\n\r\nI went to Dillards store this weekend, and it looks like a store that it\u2019s on its last legs. Let\u2019s just hope that\u2019s the case."

"They spend more time telling you what they can\u2019t do, we don\u2019t take returns or do exchanges on items reduced by 65% returns, we don\u2019t do price adjustments, we don\u2019t do competitor pricing adjustments. Return Labels cost $9.\r\n\r\nI sent this letter to Ronnie Kobo designs regarding Dillards. \r\nI wanted to bring a couple of things to your attention. While I love your items, and I usually purchase from Anthropologie or Nordstrom. I made a purchase from Dillards because Anthropologie did not have your Darine pants in stock. I searched the Internet. I saw that Dillards carries your brand, but I was a little confused because the pant I was looking for is called the Darine. \r\nApparently, Dillards can\u2019t spell and decided to put an L in the name of the model. I studied it and decided to take a chance that these were the right pants. And they are. \r\n\r\nUnfortunately, I needed to exchange them for one size up and Dillards refused, quoting their policy of not accepting returns OR exchanges on clearance items. I decided to try them on again using shape wear. When I tried them on the second time, my foot went through a hole that was in the hem, making the hem come halfway off. I then realized that these were not sewn, but rather hem tape was used. \r\nWhen I called Dillards to tell them what happened the CSR went to speak to a manager with the wrong account of what had occurred and based on that they made an assumption that when I tried them on I tore the hem. And said they were not responsible . Clearly the CSR didn\u2019t hear or relay that my foot would not have gone through the hem had the hole not been there in the first place. Regardless, I was told they would not accept the return 3 times. Did I mention that this is the second time they have sent me a damaged item? \r\n\r\nI thought you should know that this company has the absolute worst customer service I have ever encountered. The shabby way they treat customers and the fact that they don\u2019t even spell the name of the items correctly in order for your customers to locate items is disappointing. \r\n\r\nI thought you should know, and of course it is up to you if you wish to keep your name associated with them. Luckily there are many other great department stores, such as Nordstrom that treat their customers way much better. \r\n\r\nI went to Dillards store this weekend, and it looks like a store that it\u2019s on its last legs. Let\u2019s just hope that\u2019s the case."

"They spend more time telling you what they can\u2019t do, we don\u2019t take returns or do exchanges on items reduced by 65% returns, we don\u2019t do price adjustments, we don\u2019t do competitor pricing adjustments. Return Labels cost $9.\r\n\r\nI sent this letter to Ronnie Kobo designs regarding Dillards. \r\nI wanted to bring a couple of things to your attention. While I love your items, and I usually purchase from Anthropologie or Nordstrom. I made a purchase from Dillards because Anthropologie did not have your Darine pants in stock. I searched the Internet. I saw that Dillards carries your brand, but I was a little confused because the pant I was looking for is called the Darine. \r\nApparently, Dillards can\u2019t spell and decided to put an L in the name of the model. I studied it and decided to take a chance that these were the right pants. And they are. \r\n\r\nUnfortunately, I needed to exchange them for one size up and Dillards refused, quoting their policy of not accepting returns OR exchanges on clearance items. I decided to try them on again using shape wear. When I tried them on the second time, my foot went through a hole that was in the hem, making the hem come halfway off. I then realized that these were not sewn, but rather hem tape was used. \r\nWhen I called Dillards to tell them what happened the CSR went to speak to a manager with the wrong account of what had occurred and based on that they made an assumption that when I tried them on I tore the hem. And said they were not responsible . Clearly the CSR didn\u2019t hear or relay that my foot would not have gone through the hem had the hole not been there in the first place. Regardless, I was told they would not accept the return 3 times. Did I mention that this is the second time they have sent me a damaged item? \r\n\r\nI thought you should know that this company has the absolute worst customer service I have ever encountered. The shabby way they treat customers and the fact that they don\u2019t even spell the name of the items correctly in order for your customers to locate items is disappointing. \r\n\r\nI thought you should know, and of course it is up to you if you wish to keep your name associated with them. Luckily there are many other great department stores, such as Nordstrom that treat their customers way much better. \r\n\r\nI went to Dillards store this weekend, and it looks like a store that it\u2019s on its last legs. Let\u2019s just hope that\u2019s the case."