“Worst Customer Service. Needed an item very fast. Ordered it. They didn't offer any fast shipping. After two days the status was still Searching. I started to call them. First lady said she can't help me I have to wait. Second one took all my billing info and sent it to some department. Still noting. Third call tels me I have to wait. Then I'm getting a cancellation message on my phone. I'm calling them they say I have to wait my card didnt go through or they didn't know the real issue. And for everything that I'm asking they say we can't help you. I even asked for msome discount and they said no. Just lost my time. Better order from Macy's or Bloomingdale next time. If company want to fix it somehow here is my order number 6 8 7 7 7 3 4 8 1”
“The worst experience I’ve ever had at a department store in Huntsville Alabama, Anita traded me like gum on her shoe, so rude and harassed me and called other teammates to join in. She is an elderly woman. I was very surprised that she would do this, but she did, and it is done, and I will never be back to shop at dealers again, they do you not care about her customers and they go out of their way to miss treat them. This company has some serious issues and should be addressed by upper management if they want to stay in business but as I read a lot of comments, this is not unusual, but goes on on a daily basis was even threatened one time to call the police because one of the associates that she called. Stared me down on and try to pick a fight with me because of something she told him I guess by the way, this is very unacceptable and should be addressed and I will let it be known to all that I can because this just ain’t right they talk rudely I don’t even think a customer for their large purchase that they made in the store but instead I want to treat them like it’s a Third World country harass and follow them around like they were going to steal something I never stole anything in my life I work hard for my money and I value people and how they are treated this company does not and does not deserve my money. If it wasn’t for my wife desperately needing distress for my daughters wedding, I would not purchase this dress ,I got it somewhere else, but she insisted she needed it so we did so, and the Lady Anita the only associate they could check us out, would not speak to us, or thank us for a purchase. I do not know what we did to offend her other than show up in the store to look for a dress, and I may be that she just does not like us for some reason, I do not know but I wish her well and know that God loves her and hopes that she will see the beauty and others and learn to treat them like she would want to be treated.”
“Horrible customer service. Made a purchase last month and shipping company lost it. After contacting customer service and my credit card company. Went to place another order this week and they canceled it because of the incident last month. Called today and they dismissed me. Never buy from them!”
“Expensive Adriana Papell dress was ruined after one wearing. Inferior product as bodice is covered in snags. Dress is unwearable. Customer service could care less. Just made mouth noises and said I'm sorry. Stand behind your product or don't sell it. If I bought the dress at Nordstroms, they would have accepted return.”
“I see why Dillard's has just one store open in wake county their customers service in the store I give a 0 they hung up the phone 3 times on me some of them can't hear all when you do talk to them they just have bodies working they have so dumb employees”
“Buyer beware! I ordered clothing for my one year old granddaughter’s birthday from Dillard’s. They cancelled half of the order, but didn’t notify me. I found out when I went online to confirm the shipping date. I called customer service to cancel the remainder of the order since I now have to order from a different company anyway, but was told I can’t cancel because they shipped that part today (Sunday). The recipient can return it to the nearest Dillard’s, however they confirmed that there isn’t one in Baltimore where it is being shipped to. The only option is for me to pay $10 out of pocket to return it myself by mail. I’m a senior citizen on a fixed income who NEVER would have placed this order had I been given the facts up front. Spend your money at a store who can deliver what they advertise and who actulally cares about customer service.”
“I purchased three dresses and had to return them because they didn't fit. I got charged a return fee on all three dresses as well as shipping charges. So without hesitation I will not be purchasing any items from Dillards moving forward
Kelly C”
“Worst company and worst customer care. They make fool of you by making sure they return back whatever item you return back to them. Worst ever company. They cheat people by writing different return policy on website and one different on package which comes. They make sure somehow they sale their item.
THEY DIDN'T TAKE THEIR ITEM WHEN RETURNED. BE AWARE.”
“When you buy an item for store pick up you don’t get an estimate time of arrival until you get a supervisor involved due to “security reasons “ made me laughing at first
Better get it shipped to your house and be prepared”
“I ordered a pair of shoes for my wedding. To my surprise, when the delivery finally came the shoes were two completely different sizes and very evident they were not new and had been worn. Calling customer service was 30+ minutes on hold just for them to tell me I have the pleasure of driving 45 minutes to my local UPS store to return these garage sale shoes. I do not recommend this retailer. Used goods sold as new, they clearly don't even check product to ensure shoe sizes match AND you will be in for a treat trying to connect with customer service giving up at least an hour of your life to get things corrected.”
“Wait times are ridiculous. My experience is in regards to a wallet that i'd purchase thru afterpay. i ended up returning the wallet, bc my daughter, did not like the color of it. I called Dillards to let them know, that the wallet had been return to them, and that afterpay needed to be made aware; so that i could be refunded from AFTERPAY. The dillards Rep first said that i had ask her about a sales tax; i told her, No, i am calling abt refund. The Rep went off; loud talking, telling me, i did mention sales tax on item, then slam the phone up on me; keep in mind how long it takes them to answer, when u call. i call back, a guy answer; when ask for a Supervisor; was told hold on; phone hung up. I call back; finally, i speak with Charra-Supervisor. I did let her know that i would be doing a review. I mean; Dillards has gone to the doggs. I ended up reaching out to Dillards for atleast 50 mins, before, actually speaking with a Supervisor. Bad Business. i live chat, Telephone, and email dillards.”
“I recently placed two orders online with Dillards. Funds were deposited from my account, then I received an email that I needed to contact them regarding my order. Wait times were absolutely ridiculous! So I emailed them that I reviewed my orders and saw nothing wrong with the order, the shipping address was correct, the billing address was correct and my items were in stock. So I emailed them, again due to the wait time to speak to an associate regarding their intention to cancel my order if I did not contact them. I confirmed that the money was infact withdrawn from my account, and then two days later the order was cancelled. I called Dillards and waited a total of 43 minutes for someone to answer the phone - yes, while at work. I questioned them about the issue with my order, and the steps I attempted to take. She said since they were not able to reach me to confirm my order, they did in fact cancel the order. I informed her that I was very upset by this, and the fact that my money was taken! I was told I would have to wait a total of 3-5 days for my money to be refunded to me. I am an online shopper, as going into the stores makes me very anxious - Not COVID related, just in general trying to find what I want in the size needed, etc... I'm very saddened by this ordeal and the fact that I am out the money until it is refunded to me so that I can go elsewhere to shop. This was no small order either!! Less than 1 star is deserved. Never again will I shop at Dillards.”
“I bought the wrong size bra online and went to return it in store. I asked if they did a bra fitting because I thought that is what size I needed. The lady said yes and walked around to pick out a few bra's for me to try on. She had me go to a dressing room to try them on. Never once measured me. I was feeling frustrated, tried a bunch of bra's on none of which was the ones I returned. I told her I wanted the ones I returned just bigger. She asked me which ones I liked and I told her which ones I actually found to like. Then she asked which ones I wanted to buy. I told her I wanted to wait and think about it. I just wanted to leave because it wasn't working. She LITERALLY scoffed at me and turned around, left the dressing room, and disappeared. I am still in shock about it... I had the best fitting here a few years ago and wanted to come back but with that kind of customer service I would never care to go again. Layton, Utah. 9/2/21”
“I purchased 4 tops on 3 August and it stated they would reach me no later than 10 August. I had them shipped to PA for ny reunion. 2 of the shirts didn't make it until the afternoon of the 12th. I assumed by calling they would help me forward the package or provide me a return shipping label- nope $9.99 at my cost and argued with me about how many business days they had (5-- yet I didn't receive until 6th). I spent 20 minutes wasted speaking with Marisa and the manager Elsa. The Customer is NOT always right at Dillard's and they could care less that this was my first online experience with them, and now my last in store and online over yes, $9.99 because I now had to pay $9 to print a label to my parents printer to send to me so I can return to a VA store with the rest of my order bc although I liked 2 of them, there's no way I am supporting this business.
You can take your chances and shop at Dillard's online but why would you in 2021 with such a horrible return policy and attitude towards customers? You can literally shop anywhere and they'll provide you a free prepaid return label now if you don't like it: Macy's (their competitor), Amazon...again, it's not 1999.
They lost me as a customer for life.”
