Direct Sports Reviews

Name: Direct Sports
Rating: 4.52

4.5 Rating 444 Reviews

88 %

of reviewers recommend Direct Sports

Company Reviews

Questions

Metrics

4.5

Based on 444 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Easy

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Direct Sports 5 star review on 28th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website is easy to use, delivery was quick and arrived in good condition. The trainers were bought as a gift. Good on all fronts!”

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Posted 2 years ago

“Very efficient - speedy delivery”

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Posted 2 years ago

“Arrived promptly and exactly as ordered. Thank you. Very pleased. Was advised each step of order by email.”

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Posted 2 years ago

“Arrived promptly and exactly as ordered. Thank you. Very pleased. Was advised each step of order by email.”

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Posted 2 years ago

“I received a despatch email on the Tuesday afternoon with a tracking reference that the email advised would be available to check on Royal Mail from 6pm. The delivery service selected was 2-3 working days (Royal Mail 48) The tracking code provided never worked with Royal Mail and when I questioned with DirectSports I was told it wouldn't work until they tried to deliver (which contradicts the wording in the despatch email). The order finally arrived after 5 working days and several emails to DirectSports.”

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Posted 2 years ago

“Easy to order, quick delivery, good communications-ideal!”

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Posted 2 years ago

“I ordered a pair of ladies tennis shoes, however they were too small. I returned them and within a few days a larger pair was dispatched which were a good fit. Very good service, would recommend”

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Posted 2 years ago

“Quick delivery. Great prices.”

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Posted 2 years ago

“Best price in the market, and delivered next day. The website is easy to navigate and to find what you are looking for, offering a great choice of Tennis gear for my son, will be back very soon.”

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Posted 2 years ago

“They will sell you substandard products that does not last and will refuse refund or replacement when the product breaks down within few days. You'd think the company would honor your statutory rights but they will claim it's your fault. Avoid at all costs!”

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Posted 2 years ago

“Ordered a Yonex Arc Saber 11 Play, String broken after two days, been playing Badminton for years so know how strings work, however this definitely a manufacturer problem or potentially a non genuine racket as I have never ordered off here before, but can't say with certainty, terrible customer service would not help at all, will go back to old supplier...”

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Posted 2 years ago

“Do not use this company. They have no standard of customer service for faulty products. Less than 3 wks of use on a hockey stick and they then try and hide behind their terms and conditions to excuse poor service.”

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Posted 2 years ago

“Excellent product, price and service. Delivery very speedy. Brilliant!!! Absolutely recommended.”

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Posted 2 years ago

“Good price, quality product, good service. Will use you again.”

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Posted 2 years ago

“Great service and products highly recommend.”

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Posted 2 years ago

“I bought shoes here 2 years ago. now I detected that they are fake shoes. hurt my feet like hell”

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Posted 2 years ago

“Good price and quick delivery”

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Posted 2 years ago

“I purchaseď yonex badminton rackets from Direct Sports. Great service, delivered on time, and good value for money.”

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Posted 2 years ago

“Lovely costume - perfect for my requirements”

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Posted 2 years ago

“Good price and very quick delivery”

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Posted 2 years ago

Direct Sports is rated 4.5 based on 444 reviews