“My order came bent so I asked what might be done to help me out. They responded quickly and shipped another picture and told me not to bother returning the damaged item. Great friendly service.”
“When first ordering my address couldn’t be found, I gave two. I sent a third address and was told that one would process the order. I payed for the poster and shipping/handling and am being told I need to pay shipping costs for DHL Express. Package is also being sent to the address that were not found in the first place.”
“The original displate arrived damaged and I contacted support at displate. The response back was fairly quick, and I was told I would receive a tracking number when a replacement was shipped. That was over 5 days ago. I haven’t heard anything since. So now all I have is an $80 damaged poster for my son with no chance of getting another one before Christmas Day.”
“What to say about Displate,nice design,good stuff,but very awful shipping times.my order was a Christmas gift for my girlfriend,and the site said it would take up to 5 days to get my order delivered,I ordered 13th of December!the first email said it would arrive December 24th,already late but in time for Christmas,but now the estimated delivery is on December 29th!so in truth I am very disappointed.i think the company should work on being transparent on shipping times or people are going to have issues with gifts that need to be on time,now I have to settle to buy another gift for my girlfriend and thus spending more money than anticipated,always heard good things about the company but surely this will be the first and last time I buy anything from this site.very sad because I really liked the idea of having various plates,oh well,marry Christmas everyone”
“My package got lost and one of the plates I ordered looks like it mightve been AI generated art and I wish I noticed before I spent money on it. Also spending 45 dollars extra on top of shipping twice to only receive one package is kind of annoying thats almost 150 dollars I spent on shipping alone for 3 plates”
“I recently purchased a Displate.
The concept is a nice idea but the product is way overpriced for what you actually get.
Add to that, although the information is there on the website, I do feel it was not clearly explained in an obvious place about framing.
For the avoidance of doubt... Your Displate is not actually framed.
The 'frame' is a faux finish (in my case a faux wood finish) that is printed onto the plate. Therefore the main image itself is actually printed smaller if you use a 'frame' that it would be 'unframed'.
Furthermore, the 'framing' is ridiculously expensive. It cost me an additional £21 for the faux frame. I thought I was saving myself the hassle of getting the plate framed separately in a wooden frame and was willing to pay the premium for the convenience.
I contacted customer services to see if anything could be done and got a mediocre response. Basically "sorry, not sorry" and we aren't going to do anything to try and make the situation right for you.
I am not happy with my purchase, not happy with customer services and will not buy from Displate again. So they have already lost a customer after their first purchase.
+ It is an interesting idea
+ There are some interesting prints
- The product itself is expensive
- The frame isn't a real frame
- 'Framing' is crazy-expensive
- Postage is expensive
- Meh customer services
I DO NOT RECOMMEND DISPLATE.”
