“Whilst my product arrived bent, Displate has replaced it free and not expected me to return the bent product
Despite it being before Christmas, Displate replied to my email very promptly and were extremely polite
Highly recommend the company and their customer service!”
“Displate customer service was phenominal especially during the busy holiday season. Sadly the shipper damaged my gifts, but Displate customer service as prompt and very helpful outlining all my choices during the holidays. My son received another Displate for Xmas that was not damaged from another family member and it is great. Quality is fantastic, it looks great and he hung it himself on Christmas Day. We will def be ordering more in the future, thank you for your great customer service and great product.”
“When my shipment wasn't moving, you actually did some research and found out my order was stuck in "jail" aka customs. I think your inquiry freed it and I got it on Christmas Eve to take to my nephew.”
“Je suis comptent de savoir qu'une autre displate va mettre livré pour remplacer celle livré car malgré le désagrément de la displate endommager et le fait que c ma toute première commande j'ai trouver le cadre incroyable , merci encore”
“Quality is great. They look great. Bought 7 of them for Christmas gifts. My 2nd order there was damage to the plates from shipping and they handled everything wonderfully and responded the day after holidays.”
“I had a very positive experience with the support team. They demonstrated strong capability in handling my request and were clear and professional in their communication. Even though the service was unavailable during the Christmas holiday period, they followed up promptly and responded the day after their support resumed.”
“I have placed an order for some spare magnets but the order never arrived even though the tracking of the order said it is finished. I contacted the support and after exchanging a few emails I have finally received the order.
Very helpful support.”
“Very fast and friendly support. Even the chatbot immediately understood what I was trying to say. It independently created a support ticket in which my issue was described clearly and precisely. The support staff then responded very quickly and in a friendly manner and were able to help me resolve my problem.”
“I have bought a few displates before and they look amazing in my home. When I received a bent displate, the company was able to send me a new displate, no issues, no arguing, we agreed it was bent and they sent me a new one.”
“I made a mistake with the delivery address and Displate emailed on several occasions to confirm the address. However I don't check my emails on a regular basis. When I didn't get back to them they refunded my payment! 10 out of 10 to Displate!”
