“This is a garbage company. I ordered three dresses and they are all awful. No lining, cheap material, faulty craftsmanship. The sizing is woefully off. The UK/US conversion is crazy, and the sizes the brand suggests if you provide measurements were easily two sizes too big, but I trusted their suggestions. The dresses arrived, and they were all huge. So, I need to return. THEY CHARGE $16-20 to return their cheap clothing. And they don't care that the sizing was off because of their suggestions. So, don't buy from them. The clothes are Forever 21 quality at quadruple the price and their customer service is abhorrent.”
“They purposely make their return process as difficult as possible to not have to give refunds. You have 30 days from when the order is placed to make a return even if the items take over a week to reach you. The return portal is glitchy and difficult. The items must reach their warehouse before the 30 days. So even if it’s dropped off with the 30 days if the carrier takes too long shipping it they will not honor the return.
The clothes are just mass produced, poor quality trash that is ill-fitting. So many better alternatives.
This was my first and last purchase from them.”
“I have spent a lot of money with them, and asked for an exception to a return. I had to leave my home before my package arrived, due to a family emergency. I asked if I could return something that had not been worn for a credit, not a refund. All they did was quote their return policy to me. I felt with having been a loyal customer for a long time that they would at least be more personable. Completely understand that the purpose of that business is to make money, and it is indeed my fault that I did not return it in the correct time, so of course I take responsibility for that. I just felt they were very unhelpful and have been very unhelpful the other times I've had to contact them. Lovely clothes with some issues, but I would skip them. Look at Foxblood, their clothes are cute, comfy, and they're so kind.”
“I buy things from Disturbia often and always LOVE them. I recently bought some shoes and for the first time had a bit of a kerfuffle with my delivery not arriving. I needed them for a wedding so it was time sensitive. They were brilliant and sorted the issue immediately- Huge big ups to Stephen in customer service!!”
“Do not buy anything from them. I contacted them multiple times within seconds of paying to change the size of shoes. Given the time zone difference Australia/ UK they would have seen my many emails and ignored them. AVOID THEM.”
“Been trying for a week to talk to them about a return. All clothes are way to big and I can’t seem to talk to anyone about returning items. I’ve sent 3 emails, tried to call, tried the returns on the website and messaged on Instagram with no luck. I wouldn’t both. Items aren’t good quality for the price and the sizes are weird”
“I really like the unique styles of this brand, but after ordering from them several times, I may find a different company for this particular aesthetic.
Pros: Unique clothing, the UK/US sizing is fairly reliable, I get lots of compliments on these items when I wear them.
Cons: 1) The necklines on some of the dresses need to be tacked or sewn down, otherwise the flap rides up and out, which isn't very attractive, 2) if you have a large bust, this clothing may not fit you. If you buy for your body size, the bust is too small. If you buy for your bust size, the clothing is too large, 3) the return process is a true pain in the rear and takes far longer than other companies. I'm still getting drafted for Klarna installments for items I returned a while ago. Also, if you need to return items for separate orders, you have to pay $20 for each order. You can't combine the items into one return.
I'm glad I have several pieces from this company, but I may just go with another retailer in the future.”
“I am a decades long online shopper - at least 2/3 of my wardrobe has been collected across the globe via online portals. I can confidently state that Disturbia has effectively the WORST customer service team on the planet. Furthermore, the site offers to recommend sizes based on fairly accurate input from the customer - beware of this! Many reviews on their site claim sizing that was WAY off and this is correct. I made 3 orders and all 3 were expensive items that were the wrong sizes AND the cost to return due to THEIR errors is a lot a third the cost of each item. DO NOT ORDER ANYTHING FROM THEM ONLINE!”
“Awful quality - sizing is all over the place, prices are high but when the clothing arrives it looks like cheap Chinese rubbish. Expensive returns too”
“I'm supposed to fit into a 14 couldn't even zip them up can't return them because it will cost $220 to return $80 pants that don't fit. I didn't want any of the other clothes cuz they didn't look good on me so now I just have to keep $215 worth of clothes because I can't afford to ship them for $220. Companies get a discount because they ship a lot of items if they were to at least offer to purchase the shipping label for you and take it out of the amount that you owe it would still be more affordable.”
“This company and their customer service department are among the worst i have ever dealt with. Due to the postal strike the items i ordered took 3 weeks to arrive. I chased them and when the finally arrived on the 22nd December i no longer needed the items as all my Christmas events had been and gone. When the post offices opened after christmas i went to send the items back but was refused a refund because it was over 30 days since i ordered the items. I will never order anything again as i contacted them by phone and email and they still refused.”
“Sizing chart is wrong. I was recommended the wrong size threw their site. They won't reply about returns and I'm essentially being stiffed. They gave me less than 30 days from the day it arrived at my PO Box in the US to have it back at their warehouse despite the fact they won't reply to emails and I filled out the return information over a week ago and never got an update.. it is extremely wrong to suggest the wrong sizes then ghost and stiff your customers with the cost of your mistake.”
“WORST SHOPPING EXPERIENCE EVER!!! This was my first and LAST time Ive ordered from them... 5 weeks later, multiple emails later, a couple of phone calls later - promising that the issue will be dealt with straight away after putting the phone down... still no sign of my refund nor exchange...”
“I ordered a dress from Disturbia. After taking my money and confirming order, days later I get an email saying there is no stock of this dress and can’t fulfil the order. Their email stated the refund should be back in my account within 3-10 business days, it has been more than that now and still no reply to my emails. This was my first order with them and I am very disappointed. I won’t be shopping here again.”
““Same day dispatch” meant a week and a half. No apology, just a £5 coupon. Which I won’t be using.
I also needed to change the delivery address because I moved, but they can’t do that for whatever reason.
So I asked to cancel and reorder because I don’t want to spend time chasing a package around. They won’t cancel orders! It hadn’t even been shipped but they wouldn’t cancel because…cancelling is against policy. Absolutely baffling.
now I have to worry about intercepting the package and messing with returns. It’s also hard to tell if returns are free or what. Probably not. Please make sure you REALLY want what you order and that you’re willing to be treated poorly by customer service.”
“After waiting for almost a month asking for information about what had happened with my purchase,I still don't know anything but they were fast in vollecting my money.Their help center doesn't worry about your problems snd give you non informative answers like We will try to know what happens.Never more”
“I ordered 3 items from them. First of all the delivery took way longer tham it was supposed to. Second they don't cover import taxes so if you live far from the uk you might have to pay a huge tax fee. And third surprise surprise! The returns aren't free. I don't like how one of the items fits so if I returned it and got a refund I would end up with almost no money given the fact I had to pay the import tax + shipping. Also I read here their customer service is terrible and there's the possibility they might not even give you a refund. Plus you can't even leave reviews on their website which is complete bs in it of itself.”
