“WORST SHOPPING EXPERIENCE EVER!!! This was my first and LAST time Ive ordered from them... 5 weeks later, multiple emails later, a couple of phone calls later - promising that the issue will be dealt with straight away after putting the phone down... still no sign of my refund nor exchange...”
“I ordered a dress from Disturbia. After taking my money and confirming order, days later I get an email saying there is no stock of this dress and can’t fulfil the order. Their email stated the refund should be back in my account within 3-10 business days, it has been more than that now and still no reply to my emails. This was my first order with them and I am very disappointed. I won’t be shopping here again.”
““Same day dispatch” meant a week and a half. No apology, just a £5 coupon. Which I won’t be using.
I also needed to change the delivery address because I moved, but they can’t do that for whatever reason.
So I asked to cancel and reorder because I don’t want to spend time chasing a package around. They won’t cancel orders! It hadn’t even been shipped but they wouldn’t cancel because…cancelling is against policy. Absolutely baffling.
now I have to worry about intercepting the package and messing with returns. It’s also hard to tell if returns are free or what. Probably not. Please make sure you REALLY want what you order and that you’re willing to be treated poorly by customer service.”
“After waiting for almost a month asking for information about what had happened with my purchase,I still don't know anything but they were fast in vollecting my money.Their help center doesn't worry about your problems snd give you non informative answers like We will try to know what happens.Never more”
“I sent two different packages back in December, one package had already been sent back to me after the return, yet Disturbia it’s been over two and a half months and they’re telling me “they HaVEnt GotTeN iT to CoNtACt tHe CoUrIeR” which is absolute bs. I order across seas and this hasn’t happened and I got my other returned package back already…makes nooo sense. I also sent of video of returning it just in case, I had a feeling. They fail in customer service and probably just trying to rip me off since it’s be easier considering I’m across seas. Absolute bs.”
“International buyer beware
Made a mistake entering my shipping address and contacted them right away to fix it. Slow response form customer service and I was directed to work it out with the US carrier.
No US tracking from Whistl (international shipper they use) and was told to contact Disturbia. Item was undeliverable and lost.
In the end; no item. no refund.
Never buying from distrubia or and merchant that uses Whistl ever again.”
“I ordered an express set. For two weeks she did not leave and I begged support to call the carrier every day. But instead of doing this, they preferred to write letters stating that the order was somewhere at customs. As a result, when a month later the order was simply returned to them, they continued their high-quality service by the fact that they could not return the money and were waiting for something. I never got my money back. Fraud, never deal with them”
“It's been almost 2 months since i placed an order. They didn't send me any order confirmation mail. I messaged them after a month asking for a tracking number, they couldn't provide one.
I asked them to cancel my order and they stopped replying me since.”
“Their customer service does not listen. Doesn't help. Literally asked them to fix the delivery info but they didn't do anything!!! I had to fix it MYSELF since DHL couldn't find my location. Now my "express" shipment is gonna be almost a week delayed. Super bad experience!!! Expected more as a first time buyer. I even got a huge haul because I thought this brand was great. .”
