“Poor customer service. Bought a dress early June 2023, didn’t fit right so decided to return, filled in their returns portal and sent the item back well within 28 days (was about 7 days later). As I was on holiday I forgot to check the refund had been issued, totally forgot about it until 29/10/23 I recieved the parcel back saying I didn’t return it in time. How ridiculous, it’s 4 months later.”
“Return confirmed 6th Sept, its now 25th Oct & still no refund. Absolutely ridiculous the service provided, constantly having to chase up for non satisfactory outcome.
Not to mention the next day delivery service i used, 5 days later & had to chase for items to be dispatched. WOULD NOT USE OR RECOMMENDED COMPANY!”
“SHOCKING!! Do not buy from this company! No refund given and it’s been over a month. No communication from them . Whoever runs this business needs investigating. Never ever known a company like this.
Trading standards now informed and credit card company made aware.”
“Avoid still not refund , item returned and recived by DLSB on 16th August, now 15th October still no refund and no reply to any emails I have sent, shocking!!”
“Ordered dress for my bday... to then be told when chasing delivery it's out of stock, cancelled rest of the order but still was sent even tho told not to... I returned straight away have tracking received and still not refund... you email and they say not received it don't recognise the order....”
“Contact off them is terrible never get a reply no refund at min and waited the 21 working days which they stated also paid for next day delivery once never came on time could blame the courier but it wasn’t it just wasn’t despatched considering I ordered well before the 3pm as stated I can order off other sites just before 11pm and I receive it next day emailed them about it no reply whatsoever and that was months ago customer service is terrible they never seem to reply used to order loads off them but not so much now as the waiting time to get your money back is terrible”
“This company is shocking! They charge for returns and they don’t process the return for 2months. I’ve recently contacted them chasing my return/refund and they replied they are still working on august returns…it’s October next week! They’re quick enough to take your money but god forbid you actually want it back!!!!”
“Returns process takes far too long! Returned items in August it is now nearly October and have not received return! Will not be using this company again!”
“Quick to take your money but reluctant to give you it back as quick. Will not be ordering from this company again ( still waiting for a refund) twice this has happened with this company.
I also paid for next day delivery and didn't get it.”
“Still waiting for a refund 3 weeks after tracking confirms they have received my parcel back. No customer service at all absolutely disgusting. Would never order from this company again. Absolute scammers.”
“Sent back 2 parcels over a month ago and still waiting a refund, after many emails to them requesting where my refund is, all you get is a automated respond saying the same thing it’s on its way.
I will not use this company again
Avoid at all costs!”
“Ive always really like DLSB dresses but my most recent return I have been waiting for a refund for over a month since they received my return. All I’m getting is constant excuses… They owe me over £120. Please do not bother.”
“AWFUL service. Waiting for a part refund for my order. Ordered 2 sizes and sent one back - still yet to hear anything and it has been almost a month. Luckily I paid with Klarna so I am hoping Klarna will also support me with this.”
