“Would avoid avoid avoid at all costs.
All my items I've ordered have been utter rubbish bar one dress!
Really poor quality, holes, threads hanging off, not finished off properly.
They blame there suppliers.
Still no refunds and have emailed numerous times and it's extremely obvious they are not even reading them and sending the most rubbish responses.
Never dealt with a company like it š””
“The sizes are not inclusive at all.
Also I returned my parcel on 1st May and they received on the 6th May (now 6th June) and no refund at all! Contacted customer support but weāre not helpful!”
“Shocking service!!!!!!! Do not buy.
Its been over 10 days for a refund ive messaged them on facebook and emailed and heard nothing back. I know othets have waiting a long time but this is absolutely shocking go for high street shops instead of sites like these. Appalling service and a rip off!!!! How their still able to trade is disgusting, please do not shop with them they will keep your money and not give you a refund!”
“Return sent in the post on the 10th January, received by DLSB on the 11th January. Itās now the 24th January and I have received NOTHING. I will never shop with this company again, AWFUL returns service.”
“Returns are impossible.
The actual dresses I ordered were quite nice, but I returned them in September, they received the items in October and I was still chasing the refund in December. In the end I had to go through my bank to get a refund as DLSB were non-responsive or completely unhelpful. Funnily enough, a day after my bank refunded me on their behalf they contacted me and offered a refund but stated I had to reverse the bank transfer. I refused as it took me 3 months to see that money! I will never buy anything from them again.”
“I wish Iād read all these reviews (& ones on trust pilot too) before purchasing. If I could rate DLSB less than 1 I would! All Iām asking for is a part refund on an order - not a big deal. Mine hasnāt been going on as long as some Iāve read, but they received my prepaid tracked parcel back on 2nd November. Iāve emailed twice since with no response. Iāve also facebook messaged, to get an automated response saying due to the volume theyāre not accepting messages via Facebook. I absolutely do not recommend this companyā¦.What would you call a person who would take money off you & not return it?! Well, this company is in the same category. Give us our money back DLSB - you take it from us quick enough. Oh and DSLB, if youāre going to respond to this in your unthoughtful, tedious, repetitive & generic way, āapologising about it being a busy timeā and āthat we should get a refund within 21 daysāā¦ please donāt bother. Spend less time putting rubbish memes on your Facebook page for likes & spend the time responding to customers & refunding us.”
“I havenāt received my refund, the dress was appalling quality, they have not replied to my
last few emails, they owe my Ā£40, I would never buy from these people again”
“Takes to long for a refund! I had an email over 3 weeks ago stating they had received my returns and haven't heard anything more. I have emailed them and messaged via social media and no response
Won't be ordering from here again”
“Takes to long for a refund! I had an email over 3 weeks ago stating they had received my returns and haven't heard anything more. I have emailed them and messaged via social media and no response
Won't be ordering from here again”
“I received a faulty dress and at first even though they were slow at responding they were helpful. The returns link they sent me didnāt work and Iāve emailed them 3 times to ask for a new one and there has been no reply. Itās been 2 months now of me emailing them and still no reply”
“purchased 5 dresses in August for a wedding. When they arrived, you could tell they were made of cheap material and of average quality. I returned 4 dresses in early september and was then informed at the end of september that they would only be refunding me for 3 dresses. Took 2 days for them to reply and asked me for proof of purchase, luckily I still had it and they refunded the 4th dress without as much as an apology. Looking at other reviews on here, it seems that its a pattern for DLSB to take an item off the refund.
The clothes look cute on the website, but I personally will never be using or recommending this company in future. absolutely shocking.
Also to note, the 1 dress I kept started fraying after wearing it for approx 6 hours and washing it once.”
