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DLSB Reviews

1.8 Rating 349 Reviews
20 %
of reviewers recommend DLSB
1.8
Based on 349 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 73%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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DLSB 1 star review on 14th June 2025
This WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me Retrieve My Lost Investment From A Scam
DLSB 1 star review on 5th December 2024
Anonymous
DLSB 1 star review on 21st October 2024
Mrs P
DLSB 1 star review on 20th October 2024
Anonymous
DLSB 1 star review on 20th October 2024
Anonymous
DLSB 1 star review on 20th October 2024
Anonymous
DLSB 1 star review on 20th October 2024
Anonymous
16
Anonymous
Anonymous  // 01/01/2019
Bad customer service and quality of the clothes awful..especially at the price they charge. I purchased a long shacket and after only wearing a handful of times it has started to fray and come apart at the seams. When I contacted customer service and sent them photos of the faulty item, their response was "as it had past the 28day refund there was nothing they can do". AVOID!! not wasting a single penny on on this company. The quality of clothes is extremely poor and expensive price tag. Greedy company.
DLSB 1 star review on 23rd April 2021 DLSB 1 star review on 23rd April 2021
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Posted 4 years ago
Absolutely shocking customer service, no reply to numerous emails sent and the wait time for refund (even though the order was cancelled within hours of going through, so the item hadn’t even left the warehouse) is seriously ridiculous!! Would NEVER EVER order from this company again, and I will make dam sure that non of my friends or family ever do!!
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Posted 4 years ago
Absolutely shocking customer service, no reply to numerous emails sent and the wait time for refund (even though the order was cancelled within hours of going through, so the item hadn’t even left the warehouse) is seriously ridiculous!! Would NEVER EVER order from this company again, and I will make dam sure that non of my friends or family ever do!!
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Posted 4 years ago
Ordered a star cardigan and it hadn’t been finished properly. All the threads hadn’t been cut and looked as though it could unravel at any minute. I emailed DLSB and their response was “the suppliers forgot to cut the threads off! Really!!!!! Very poor quality item. To add insult to injury, when I returned the cardigan back in the prepaid bag provided, they deducted the postage from my refund! Terrible customer service. Avoid at all costs - if I could give a NO star I would have!
DLSB 1 star review on 7th March 2021
Helpful Report
Posted 4 years ago
Awful company. Ordered a fringe jacket and it came incomplete. The belt was missing even though it states in the description that it’s included. I emailed them about it and they offered me a partial refund of 30% and that they don’t have any spare belts. Complete bullsh*t, not to mention I paid £50 for the cheapest jacket I’ve ever received. Could have got a better quality jacket from wish. Avoid this company at all costs. Basically a scam. Felt like a cheap costume. And looks awful without the belt as there are belt loops attached the the jacket so it’s obvious somethings missing. Can’t even wear the bloody thing.
Helpful Report
Posted 4 years ago
I bought a three piece loungewear outfit for my daughter's Christmas. Unfortunately, she didn't like it as it didn't fit and returned it. It has been with your company since January 17th and as yet I have received no refund or in store credit. I have emailed twice and received no response or acknowledgement. As someone who has trained staff on good customer service I find this to be extremely poor and not what I would expect. An automated email upon receipt of the returned item giving a time frame for a refund or store credit should be issued. Any emails from disgruntled customers should also be acknowledged. I doubt I will shop with you again. Extremely disappointed.
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Posted 4 years ago
How long you wait for a refund really let’s this company down and the fact they deduct the return fee from your refund. Most companies offer free returns.
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Posted 4 years ago
Their clothes are great - unless they break. Then they have no interest in refunds. Their ‘clause’ is you can’t return what’s been worn, even if it’s fallen apart on the 3rd wear. To me this just shows a total lack of regard for their customers and a no f*cks given attitude. I won’t buy from them again - moving forward, I’ll stick to grown up clothing websites.
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Posted 4 years ago
This is the first time using DLSB i placed an order on 23rd of November and still havent received it yet or a tracking number, the money has came out of my account, i am very disappointed in this service as these items are christmas gifts.
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Posted 4 years ago
Hi, this is my first time purchasing from DLSB, I places an order on 23rd November and still havent received my order yet, I am very disappointed in this service, can you please advise me on this issue, Thankyou.
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Posted 4 years ago
Made a big order money left my account I was told not all items are in stock I have to wait 3/4 weeks for them to come back in I would of rather they sent what was in stock, no update no reply to my emails no contact number I’ve been waiting nearly 6 weeks which I understand there is delays but someone could of contacted me and explained what Is going on they have the worst customer service considering the prices they charge.
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Posted 4 years ago
Awful company - awful customer service! Refuse refund and offer store credit only to refuse me using the credit and keeping my money unless I remove bad reviews! Avoid company!
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Posted 4 years ago
I would personally avoid .... all the clothes look great on the website but when they arrive the quality is cheap .. the sizing is awful I’m a 8/10 and it’s also way too big and baggy stretchy material ... like market stall standard except they are charging high prices ... and they basically don’t do refunds ... don’t waste your money
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Posted 4 years ago
Very bad service, item had small hole in. Refused to exchange it.
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Posted 5 years ago
AVOID! Unless you never want to be refunded. Complete shambles of a company that is clearly struggling as refunding customers is a huge issue for them!! Save your time & money and shop elsewhere
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Posted 5 years ago
Still waiting for my refund that was returned a month ago. Just keep getting the same generic response from the company. It's beyond a joke now. I understand we have a pandemic and companies have been affected, but how can they keep promoting new items and offers on social media when they don't even acknowledge people's refunds!
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Posted 5 years ago
Ordered a dress which cost around £50. Order was prompt and the dress was beautiful. After wearing the dress for less than an hour it began to unravel at the seams basically falling apart as I was wearing it leaving me practically naked in a public area (thank god I had a long jacket with me) Contacted the company and they said due to the dress been worn they would only refund me £12. Unsure how I was meant to know before hand that the dress was poorly made without wearing it? Horribly made clothing with very poor quality materials for the money that they are charging for their clothing and very rude customer services. Will never use again.
Helpful Report
Posted 5 years ago
Ordered a dress which cost around £50. Order was prompt and the dress was beautiful. After wearing the dress for less than an hour it began to unravel at the seams basically falling apart as I was wearing it leaving me practically naked in a public area (thank god I had a long jacket with me) Contacted the company and they said due to the dress been worn they would only refund me £12. Unsure how I was meant to know before hand that the dress was poorly made without wearing it? Horribly made clothing with very poor quality materials for the money that they are charging for their clothing and very rude customer services. Will never use again.
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Posted 5 years ago
Awful quality, like cheap market stall material. Waiting 5 weeks for a refund, suspect I'll never see that money again.
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Posted 5 years ago
ORDER NO: 186711 Returned items which they received on 23/3/20. Still waiting on a refund. I understand they have a skeleton staff however I should not have to wait this length of time-over 6 weeks. PLEASE GET IN TOUCH & LET ME KNOW WHEN I WILL RECEIVE MY REFUND
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Posted 5 years ago
DLSB is rated 1.8 based on 349 reviews