“DO NOT BUY! Returned a dress as their system didn’t recognise my order number. Postage was £8.95 to ensure tracked. They then deducted a further £2.99 for postage! Have emailed 4 times and get standard auto response saying my order has been refunded! Still no mention of refunding my postage!”
“I will never ever purchase from this online store again. I returned my dress on the 25th of March - luckily had tracking through Royal Mail. I still haven’t had a refund and it is now May. I will tell all of my friends and family about the terrible service. Do we go to the ombudsman? I think so!”
“Why why why do refunds taje so long. Dlsb have had my return on their premises a whole month and still no refund. Surely this is against a law of some sort. Shocking. Do not use!!!!”
“DO NOT PURCHASE ANYTHING FROM THIS COMPANY
I received my order for the cost of £52.49 on the 16/03/2024 and the item did not suit me so I returned this on the 19/03/2024 and I'm still waiting for a refund. the only way of contact is via email which I have done and you get a auto email response.
In the mean time I placed another order as I was desperate to find an outfit for a wedding I was attending, So I placed an order on the 21/03/2024 for a dress, belt and shoes for the cost of £94.97 to which I received a parcel 27/03/2024 to which within the parcel only obtained a box of the shoes. NO BELT OR DRESS. I emailed DLSB straight away and there response was that is there any damage to the package. which I replied to with photo of the packaging which did have brown tape around it. they have put a request into royal mail for this. but I should get my refund for these lost items.
I have also retuned the shoes yesterday 08/04/2024 as I did not get to wear them for the wedding as I didn't have the rest of the outfit, so I'm sure ill being wating months to see if I get any of my money back.
Please do not use this company unless you want to loose your money.”
“Shocking company. Poor quality items and when you return them due to the quality you are expected to wait approximately 2 months for a refund. When you contact them you are sent a standard reply with no explanation as to their dreadful service”
“I returned a dress two weeks ago confirmation email re return and still haven’t received my refund. Yet other online companies for example ASOS refund straight away why does DLSB take so long!. I emailed a complaint and still no response or refund will not be buying again from DLSB.”
“Terrible company, I returned an item has to pay return fee in advance most companies deduct from your refund. Returned Item was received by company on 26/2/2023 , it is now the 8/3/2023 and I have not received my refund.
when I complained at the length of time I had to wait I was informed that company very busy so wait may be longer .”
“I can’t even get my head around how bad the returns and refunds process is and only wish I’d read these reviews before I ordered. I purchased various items and a few didn’t fit/didn't suit so I returned them the same day.
2 weeks later I emailed to query if they’d received them as I’d heard nothing. I got a big standard response saying they’re busy and don’t always send emails confirming returns or refunds. Sorry, what??! How is that ok? I was also informed that they’re currently processing returns from a MONTH AGO and once they get to mine it could take 21 days for the refund. So SEVEN WEEKS in total!!
So I’ll potentially get no refund for seven weeks and zero communication on the matter and will just have to keep checking my account up until mid April then have to chase again. Diabolical customer service. Surely if you’re expanding a business to take plenty of peoples hard earned money and send items, you should also account for the increase in returns? Clearly not with DLSB.”
“Sent an item back on 22nd January and still WAITING a refund of over £100. I have contacted customer service twice, to be told they are still working through refunds. It’s a lot of money to not have received back and having to wait such a long time.
The sad thing is there are other things I was keen to order online, but I will NEVER be ordering again as there is a risk it could take weeks for a refund. NEVER experienced this level of service from any other retailer. Order number 884288”
“Won't refund me for returned order!
Won't reply to emails.
NEED CLOSING DOWN
by the look of the amount of people in the same boat we can get together, get our money and get them closed!!! Absolute disgraceful keeping peoples 💰”
“I am still waiting for a refund on an order returned in October.I have proof of return thank goodness as they say it was lost by Royal Mail . They have still not reimbursed me,please do not buy anything from this company.customer service is non existent and in responsive,I am now seeking legal advice out of pure desperation and principle”
“No confirmation email after placing an order for £81
Sent jacket but wrong size - ordered a size 8
, sent a medium on label which is huge , No phone number & dont reply to email”
“Absolutely appalling service- shoes burst after having them on 1/2 an hour, took me a month to get them to send me a returns label, 3 months on I’m still waiting on my refund. They keep fobbing me off with every excuse under the sun despite having received the post office receipt and previously confirming they did receive the parcel. Waiting on yet another excuse for them not giving me my money back. I would advise NEVER buying from this company, and if you do and have to return something be prepared for a very lengthy wait if you do ever get your money back - shocking”
