Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 34,255 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 34,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 7th September 2025

585

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Items arrived on time and as expected, nicely packaged.”

Helpful Report

Posted 4 years ago

“I ordered two towels in different colours and the colour Whitsunday Blue was not the colour I was expecting. It is shown much darker on the website than it is in real life and I was going to return it. However after using the towel in the other colour I bought, I was so impressed that I’m keeping the Blue one. I’d recommend checking out Dock and Bay’s tagged photos on Instagram to see other people’s photos and to see a better colour representation, but the towels really do work.”

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Posted 4 years ago

“Although my order got lost in the mail. Dock and Bay worked with me to get the order to me as fast as they could.”

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Posted 4 years ago

“Products arrived really quickly and look amazing. Beach towels pack up really small (but sadly haven't been able to test them out yet!) The company are clearly trying to be green with the packaging, but I personally would have preferred to just have less packaging. Each towel came in a cotton bag (which is beautiful but I won't use), inside a degradable plastic bag (which still has to go in landfill), inside the main cardboard box. As they was nothing to damage them inside the box I would have been happy to opt to have none of this extra packaging to reduce waste.”

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Posted 4 years ago

Hey Catherine, thanks for the feedback and we'll pass this onto our team! We're always trying to do our bit and make our products (and what they come in) the best they can be!:)

Posted 4 years ago

“The Online shopping process was easy and delivery was very fast - within 5 days during the busy Christmas and New Year period (it was a last minute Kris Kringle gift).”

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Posted 4 years ago

“Great customer service. They sent me a new towel in a heartbeat after the initial one turned out to be faulty (discolouration). But yeah, QA could be better.”

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Posted 4 years ago

“Very cute and cheerful hair towel! Was nearly put off due to delivery cost of such a small item, but am so glad I bought it as have ended up using it nearly every day since it arrived.”

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Posted 4 years ago

Hey Joanna, we're glad you love the hair wrap! We use ours every day too!

Posted 4 years ago

“Love the look and feel of these towels! Dry fast, sand free and so good for the beach whilst camping! Bundle up so small, and open up to large towels. Love!!”

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Posted 4 years ago

“Good quality, love the colours and how easily it fits back in the bag. XL was actually bigger than I expected but good for 2 people”

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Posted 4 years ago

“The website was easy to navigate and my towel arrived as described and on time. I would definitely buy from this website again.”

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Posted 4 years ago

“Dock and Bay’s service has been outstanding and the towels are great too. Styling, practical and the best part is they don’t get loaded with sand”

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Posted 4 years ago

“The service was excellent and the quality very good. I would say the length of the garment was slightly shorter than expected. Excellent sustainable credentials. disappointed that the new customer discount was not applied at checkout but will not stop me purchasing from this site again”

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Posted 4 years ago

“I bought the hair wraps, which was my first purchase of dock and bay products. They packaging and design of the product is attractive and cute. The hair wrap works well to keep hair neatly away and covered whilst wet. Ordering and delivery were easy, with no problem. I trust transacting with this company.”

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Posted 4 years ago

“Saw this advertisement on face book and Brought this wrap for my daughter for christmas .”

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Posted 4 years ago

“Quick delivery, lovely products”

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Posted 4 years ago

“Great communication. Was happy there was a 4 pack for sale, to meet my families needs. Delivery was quick and packaged well at a fantastic price!”

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Posted 4 years ago

“Really happy with quality and design of product . Yet to use it on the beach .”

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Posted 4 years ago

“Love my dock and bay towels, they are the perfect size and larger than competitor products. No more sand, quick drying, beach perfection!”

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Posted 4 years ago

“The towel I bought was a gift, so all I know is that my friend loved the color and was pleasantly surprised that I had her initials embroidered on. All in all, great purchase!”

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Posted 4 years ago

“Happy with purchase quick delivery”

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Posted 4 years ago

Dock & Bay is rated 4.9 based on 34,255 reviews