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Dock & Bay Reviews

4.9 Rating 28,828 Reviews

98 %

of reviewers recommend Dock & Bay

Company Reviews

Product Reviews

4.9

Based on 28,828 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 10th April 2024

Dock & Bay 5 star review on 13th March 2024

Dock & Bay 5 star review on 5th March 2024

Dock & Bay 5 star review on 3rd March 2024

Dock & Bay 5 star review on 17th February 2024

Dock & Bay 5 star review on 9th February 2024

Dock & Bay 5 star review on 8th February 2024

567

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed with the quality of these large towels because they didn’t feel very good more like a paper towel the only thing good was the design and colour, for the price just not worth over £50! If I had known I wouldn’t of purchased them, so no I wouldn’t rate them”

Posted 2 weeks ago

Hey Carole, We're sorry to hear you're not loving your Dock & Bay! Dock & Bay towels can definitely take some getting used to, especially if you're used to very fluffy traditional towels. We try to upload lots of imagery and videos to show how the towels move and look as well as close-ups of the fabric so that customers know we don't feel like traditional cotton beach towels. We also include what they are made of in the product description. We do hear you and understand that your expectations were different, but we think if you give them a chance you might find that they change your mind 🙌 Otherwise, if they haven't been used yet, we do offer a thirty day return policy, so you're more than welcome to return your towels for a refund. If you have any questions, please reach out to us at help@dockandbay.com :)

Posted 2 weeks ago

“Poncho seam has come away during first use while away on holiday. Not the great quality I have come to expect from this brand - have bought 3 ponchos in the past which were all great.”

Posted 3 weeks ago

“Die Badetücher fühlen sich nicht schön an. Ich möchte die Tücher zurück schicken. Aber alle Versuche erkennen mich nicht als Kunden an.”

Posted 1 month ago

Hallo, Es tut uns leid, dass Ihnen Ihr Dock & Bay nicht gefällt. An die Haptik des Stoffes muss man sich auf jeden Fall gewöhnen, und wir verstehen, dass es nicht jedermanns Sache sein wird 💛 Über eine Rücksendung würden wir uns sehr freuen. Bitte senden Sie uns jederzeit eine E-Mail an help@dockandbay.com, wenn Ihnen die Website Probleme bereitet! 🙌

Posted 1 month ago

“The towels are very heavy and thick! Not exactly what you would picture for a beach towel! It cost me $19 to return my order that cost be $50. I would not recommend this product!”

Posted 2 months ago

“Sent 2 wrong items. Said you were crediting back. For 2 boys. Blanket is bone and black on line came pink and black. Never received refund. Immediately ordered 2 green. Way after order I get email stating out if stock. Still no refund fir that either. Terrible customer service. Emailed and NO PHONE NUMBER TO CONTACT. Now I only have 1 towel and still awaiting 2 green towels 1- ENZO, 1- Oliver. So upsetting-”

Posted 4 months ago

Hey Marie, This doesn't sound good! We would never intentionally ignore our customers, please can you reach out to help@dockandbay.com so that we can assist you and make this right! 🤗

Posted 4 months ago

“I have bought from you before, but I have been seriously let down this time. Its been 4 weeks and I'm still awaiting my items, the reason given is embroidery issues, but I keep being fobbed off by customer service saying they have been sent the items when they clearly haven't”

Posted 5 months ago

“Never received my delivery still after three weeks.”

Posted 5 months ago

Hi Julie, I'm so sorry to hear this, would you please be able to pop us an email to help@dockandbay.com with your order number and our customer service team will be sure to help out. Thank you, speak soon! All the best, Dock & Bay

Posted 5 months ago

“sorry to say I will be ruturning this product for a refund. the quality is not what I expected.”

Posted 7 months ago

“I thought I had ordered Bath towels they turned out to be Hand towels Very disappointing Still waiting for a credit”

Posted 7 months ago

“I ordered these towels a few years ago. I followed the instructions for washing and drying but they never improved absorbance. I had high hopes for these towels but they feel waxy and do not absorb water.”

Posted 10 months ago

“Haven’t received my order yet so not best pleased ! Unable to write a review without the product !”

Posted 11 months ago

“Would love to review the product...but yet to turn up.”

Posted 11 months ago

“Haven't received the items yet and you've already sent me two requests for reviews. Give me a chance to receive it!!”

Posted 11 months ago

“I placed an order for 2 towels 2 wks ago and have not yet received my order. I emailed 48 hours ago enquiring why there has been a delay and I have not had a response from that either.”

Posted 11 months ago

Hi Sharon, This isn't good to hear at all! We always work hard to help you out with any and everything within 24 hours! Did you email help@dockandbay.com ? - I'm not able to find any record of your email. Hopefully we can get it to come through so we can help you asap!

Posted 11 months ago

“Entschuldigung bitte, leider habe ich bis jetzt die Ware noch nicht bekommen, Feedback geben kann ich nicht schreiben.”

Posted 1 year ago

Hi! Hast du jetzt deine Dock & Bay? Hoffentlich! Wenn nicht, senden Sie uns bitte eine E-Mail an help@dockandbay.com und wir werden dies für Sie untersuchen. 🔍 Wir sind immer hier, um zu helfen, Briar

Posted 1 year ago

“Hi. TBH I am pretty stressed out as I have yet to receive my towels. I ordered 9 mid Nov for Christmas and they have not arrived. Is there anything you can do on your side? Thank you”

Posted 1 year ago

Hi Kerry, Despite the huge delay AP managed to get your D&B to you! I hope you're loving it 💙

Posted 1 year ago

“I still haven't received my order so cannot give anything other than 1 star.”

Posted 1 year ago

Hi There, I hear from the little towel elves that we've sorted out a replacement order for you! I hope it got to you safely and that you're loving your Dock & Bay 💙 Thank you, Briar

Posted 1 year ago

“My items which were purchased for my groomsman & best man for my wedding day where thrown over the back of the fest and left outside for two day to get wet. Nowhere near the level of service, i expect for such a special occasion.”

Posted 1 year ago

Hi Ryan, I'm interested in some information about this - Did the courier deliver your Dock & Bay poorly? You can tell us more at help@dockandbay.com and maybe we can look into this for you 😊 Thank you, Briar

Posted 1 year ago

“Haven’t received my order yet ordered on 30th November”

Posted 1 year ago

Hi Ella, I can see a team member looked into this for you! I hope your Dock & Bay is safe and sound in your arms 💙 All the best, Briar

Posted 1 year ago

“I don't really know how to review my order because it has not arrived yet.”

Posted 1 year ago

Hi there, I see we've helped you out through email and hope that you have your Dock & Bay now 💙 Thank you for your patience in this busy holiday season, Briar

Posted 1 year ago

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Dock & Bay is rated 4.9 based on 28,828 reviews