Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 34,201 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 34,201 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 21st August 2025

584

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I never received the item, so cannot review it. Tracking says it is at the Midlands postal hub. I'm south coast.”

Helpful Report

Posted 1 week ago

“Towel arrived in good time but sadly was sent back the same day. Material drys quickly as it doesn’t absorb moisture at all. And was unpleasant in feel.”

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Posted 1 week ago

“Got an email asking for a review. Unable to review towels as they have yet to arrive (taking much longer than advertised)”

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Posted 1 month ago

Hi there! I’m really really sorry to hear that there were complications with the delivery of your towels. We 100% understand how frustrating that can be. I have checked your order and it does seem to be with you now. If you have any other issues please just Email Help@dockandbay.com Warm regards, Team Dock & Bay

Posted 1 month ago

“Ordered a towel poncho, item split along the seem with first use, contacted customer service and it took 3 emails i think via a bot to get return number. Completely ignored my request offering 25% discount to keep it. The box of how long it took for them to reply is deliberatly edged to under an hour, 2-3 hours, 3-6 hours 8-12 hours or over one week, it was 3 days.... so not even a option to put that in my review. Poor service”

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Posted 1 month ago

“Very disappointing, after reading reviews expected to be good.”

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Posted 1 month ago

“They promise 3-5 workday delivery. It already took them 5 workdays to ship my order, because one product was out of stock and they were not able tell me this, until I texted them 4 times. I hope the product will be worth its money in the end.”

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Posted 2 months ago

“Thank you”

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Posted 2 months ago

“Brought one of the towels. These are so thin and feel really stiff.”

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Posted 3 months ago

“Not only is the material unpleasant the towel is hardly what I’d call “fast drying.” I have it on a beach holiday right now and it takes longer to dry than a “normal” towel. Completely disappointed.”

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Posted 3 months ago

“I still have yet to receive my order. It says it was to be delivered two weeks ago. USPS states it’s “at a facility” about an hour away and has been for two weeks. Terrible terrible. Do not recommend ordering from this company”

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Posted 4 months ago

“Obtrusive survey”

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Posted 7 months ago

“I still haven’t received the items yet!”

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Posted 7 months ago

I'm so sorry to hear you didn't get your D&B! I hope you have gotten it now, but if you haven't, please contact us at help@dockandbay.com and we'll help unite you with your order 😊

Posted 6 months ago

“I didn't receive the colours I ordered . I ordered a pack of six which had one pink and one red . The pack I received had 3 pink , which wasn't ant good to me . I contacted customer service and their attitude was so poor I returned the whole thing. Won't order again from them .”

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Posted 9 months ago

“Not received my purchase yet!!”

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Posted 11 months ago

Hi there! We are so sorry that your package has not come yet! Please reach out to help@dockandbay.com so we can help resolve this for you!

Posted 11 months ago

“I felt cheated when my delivery arrived. I had expected a towel not a flannel. Returns are hard to achieve so won’t be reordering. HW”

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Posted 1 year ago

“I have not received my order. The money left my account on 22nd July for a x5 bundle of towels. I still have not received my order. Its alot of money and I am going on holiday soon and the towels have not arrived. Disappointed.”

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Posted 1 year ago

“Lovely towels On holiday now & they are perfect! Took up hardly any room in suitcase Great quality & they dry really quickly”

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Posted 1 year ago

“I had emailed you letting you that I live in Texas not New Jersey or wherever you delivered this package to and that I did not order it. You said you would cancel the order. However, I have now received an email saying it was delivered. I have never ordered anything from your company.”

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Posted 1 year ago

“The Towels Still leave fibers on my skin😭”

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Posted 1 year ago

“ordered, chased order and told personalised product takes longer (understand that) chased again, no reply 15 days later still no product or any update as to when i might receive it…very poor customer service”

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Posted 1 year ago

Hi Ian, so sorry about the delay. I’ve had a look, and can see you were able to talk with a member of the team and we realised you hadn’t received our prior two emails. Though we’re glad you received your order in the end and we were able to get everything sorted 🥰

Posted 1 year ago

Dock & Bay is rated 4.9 based on 34,201 reviews