Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 34,784 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 34,784 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 24th June 2026

592

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I still haven't received”

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Posted 1 month ago

Sorry to hear this 💙😕 That’s definitely not the experience we want for you. Please could you send us a DM with your order details so we can look into this straight away and get it sorted for you as quickly as possible 🚚✨

Posted 1 month ago

“Thank you”

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Posted 8 months ago

“I returned the item on 2/09 and I have still not received my refund. I am not impressed with the service.”

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Posted 9 months ago

“I never received the item, so cannot review it. Tracking says it is at the Midlands postal hub. I'm south coast.”

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Posted 10 months ago

“Towel arrived in good time but sadly was sent back the same day. Material drys quickly as it doesn’t absorb moisture at all. And was unpleasant in feel.”

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Posted 10 months ago

“Got an email asking for a review. Unable to review towels as they have yet to arrive (taking much longer than advertised)”

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Posted 11 months ago

Hi there! I’m really really sorry to hear that there were complications with the delivery of your towels. We 100% understand how frustrating that can be. I have checked your order and it does seem to be with you now. If you have any other issues please just Email Help@dockandbay.com Warm regards, Team Dock & Bay

Posted 10 months ago

“Ordered a towel poncho, item split along the seem with first use, contacted customer service and it took 3 emails i think via a bot to get return number. Completely ignored my request offering 25% discount to keep it. The box of how long it took for them to reply is deliberatly edged to under an hour, 2-3 hours, 3-6 hours 8-12 hours or over one week, it was 3 days.... so not even a option to put that in my review. Poor service”

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Posted 11 months ago

“Very disappointing, after reading reviews expected to be good.”

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Posted 11 months ago

“They promise 3-5 workday delivery. It already took them 5 workdays to ship my order, because one product was out of stock and they were not able tell me this, until I texted them 4 times. I hope the product will be worth its money in the end.”

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Posted 1 year ago

“Thank you”

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Posted 1 year ago

“Brought one of the towels. These are so thin and feel really stiff.”

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Posted 1 year ago

“Not only is the material unpleasant the towel is hardly what I’d call “fast drying.” I have it on a beach holiday right now and it takes longer to dry than a “normal” towel. Completely disappointed.”

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Posted 1 year ago

“I still have yet to receive my order. It says it was to be delivered two weeks ago. USPS states it’s “at a facility” about an hour away and has been for two weeks. Terrible terrible. Do not recommend ordering from this company”

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Posted 1 year ago

“Obtrusive survey”

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Posted 1 year ago

“I still haven’t received the items yet!”

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Posted 1 year ago

I'm so sorry to hear you didn't get your D&B! I hope you have gotten it now, but if you haven't, please contact us at help@dockandbay.com and we'll help unite you with your order 😊

Posted 1 year ago

“I didn't receive the colours I ordered . I ordered a pack of six which had one pink and one red . The pack I received had 3 pink , which wasn't ant good to me . I contacted customer service and their attitude was so poor I returned the whole thing. Won't order again from them .”

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Posted 1 year ago

“Not received my purchase yet!!”

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Posted 1 year ago

Hi there! We are so sorry that your package has not come yet! Please reach out to help@dockandbay.com so we can help resolve this for you!

Posted 1 year ago

“I felt cheated when my delivery arrived. I had expected a towel not a flannel. Returns are hard to achieve so won’t be reordering. HW”

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Posted 1 year ago

“I have not received my order. The money left my account on 22nd July for a x5 bundle of towels. I still have not received my order. Its alot of money and I am going on holiday soon and the towels have not arrived. Disappointed.”

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Posted 1 year ago

“Lovely towels On holiday now & they are perfect! Took up hardly any room in suitcase Great quality & they dry really quickly”

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Posted 1 year ago

Dock & Bay is rated 4.9 based on 34,784 reviews