Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 29,064 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 29,064 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 10th April 2024

567

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 4 of these and they’re all different fits. All but 1 are very small and hurt my ears (haven’t had this problem with other masks). They are also hard to breathe in. I would advise against purchasing.”

Helpful Report

Posted 3 years ago

Hey Claire, thank you so much for taking the time to leave us a review and really sorry to hear that it is negative. Please do get in touch with us any time that you have any issue with your order, we are happy to help. If you could send over an image of the different sizes, our lovely customer support team will be sure to sort this out for you. The email address is help@dockandbay.com. Thanks so much!

Posted 3 years ago

“Good service - quick delivery and not too expensive. Poor product quality (mask). Previous purchases have been much better quality (towel).”

Helpful Report

Posted 3 years ago

Hi Tiffany! We are so sorry to hear that the masks didn't work out for you. We'll be in touch via email shortly to help out! Best wishes, Piper

Posted 3 years ago

“Very disappointed with the face masks. After one wash the black mask looks grey.”

Helpful Report

Posted 3 years ago

Really sorry to hear you're unhappy with the face mask. I can't see any correspondence with you and our Customer Service team. If you'd like to get in touch with us at help@dockandbay.com, our friendly team will assist you further.

Posted 3 years ago

“Never received the order !!!”

Helpful Report

Posted 3 years ago

Hi Karen, I am sorry to hear that your order has not arrived yet. I have contacted our warehouse to see if we can locate this parcel, and we would be happy to send out a replacement if you would like? Please let me know by responding here or emailing us at help@dockandbay.com Best wishes, Piper

Posted 3 years ago

“My order arrived late, when I was already abroad on holidays. I haven’t received it yet as nobody could sing. Please proceed with the refund.”

Helpful Report

Posted 3 years ago

Hi Arturo, thank you for taking the time to leave us a review and sorry to see that it is negative I can see that you have already contacted our support team by email and that we have sorted the refund for you. Please let the support team know if you have any questions whatsoever - we are always happy to help! Best wishes, Dock & Bay

Posted 3 years ago

“Still waiting for my order 14days after. No email from them as to when I can expect my delivery or why its taken over 3 times the expected delivery time. Tracked my order but no update since 2 days after ordering it. Emailed them twice with still no package And no explanation and then to top it off they send me this survey to win back my item cost for the item I’ve never received. I would never order from this company again”

Helpful Report

Posted 3 years ago

Hi Jacky, Thank you for taking the time to leave us a review. It would be great if you could email us with your order details to help@dockandbay.com if you're having an issue with delivery - we would love to help you out but I cannot see any correspondence from you. Best wishes, Izzy (Dock & Bay) x

Posted 3 years ago

“If you’re looking for a towel that dries and warms you then this is not the towel for you. Yes they dry quick and sand doesn’t stick to them but not at all comfy.”

Helpful Report

Posted 3 years ago

Hi Rachel - Sorry to hear this! Please contact us at help@dockandbay.com and we'll see how we can help.

Posted 3 years ago

“This does technically work but only in the same way as using a plain wet towel. Save your money and get yourself a flannel.”

Helpful Report

Posted 3 years ago

Hi Oscar So sorry to hear this - Could you please send an email over to help@dockandbay.com and we can see how we're able to help make this a better experience for you! Best wishes Zoha

Posted 3 years ago

“I’m sure the product is great but I haven’t received my order and tracking is still not saying when it will arrive and it has been 2 weeks since my order. I have requested a refund.”

Helpful Report

Posted 3 years ago

“I had to throw out the masks. Not cotton and difficult to breathe in them. Also sythethic material got very wet inside. Disappionted made in China not even a YK product.”

Helpful Report

Posted 3 years ago

“The towel arrived and feels more like a tablecloth and cannot be washed other than in cold water. I realized that when it arrived and have had problems returning the item. I have entered my details in the 'Returns ' section on the web site 3 times over a period of 6 days and had no response at all. There is no way of finding the address of the warehouse, so how am I meant to return it. Very poor all round”

Helpful Report

Posted 3 years ago

Hi Jill - Sorry to see this, we've tried to respond to all of your emails but it seems you're not receiving these. Could you please try to check your junk mail? We've also tried to give you a call but it looks like we've missed you so we've left a voicemail to explain this all for you there also! I hope that's okay.

Posted 3 years ago

“I placed my order on July 28th and today August 11th nothing has arrived yet. After a week I wrote to the customer service because my order seemed lost. They told me that there has been a problem and that they are sending the goods again, in the meantime other 5 days have passed and now it seems that (maybe) they will make a new shipment ... I wanted to have my order for the holidays but at this point I am afraid it will not be possible. Too bad because the products looked interesting.”

Helpful Report

Posted 3 years ago

“I didn’t received yet my package. Non ho ancora ricevuto il pacco. Non ho notizie di dove sia, quindi sono molto scontenta per il momento. Sabato parto per le vacanze mi piacerebbe riceverli in tempo !!”

Helpful Report

Posted 3 years ago

Hi Claudia, thank you for leaving us a review. I can see that you have emailed recently and that my colleague Piper is sorting this issue out for you with our courier and we will of course make sure that you receive your parcel. If you would like us to pass on a complaint to our courier, kindly let us know and we can arrange this for you :) Best wishes, Dock & Bay.

Posted 3 years ago

“Extremely disappointed as the masks were too big. Ordered adult size which was only option & when opened they were marked L Even too big for my husband. Once opened can not be returned. Tried to shorten strap by double stitching but mask then felt uncomfortable around face. Unless you have large face would not recommend.”

Helpful Report

Posted 3 years ago

“Ordered six face mask for my family and what a mistake. Opened one and the fit was terrible. Could not be worn by any of us. Emailed but the customer service I received was dreadful. Expensive mistake and have now had to shop elsewhere.”

Helpful Report

Posted 3 years ago

“When viewing, product said 'one size, when order confirmed it said XS/S! When I tried to change it said larger out of stock. Don't like to be tricked.”

Helpful Report

Posted 3 years ago

“Masks too large and poorly made”

Helpful Report

Posted 3 years ago

“Bought 2 masks. One black mask is fine and is in use. Pale blue mask is very badly made. The edging is not sewn correctly, only way to address this would be to remove piping and resew. Very disappointing. Have put it in drawer. Only suitable as emergency mask.”

Helpful Report

Posted 3 years ago

“Very disappointed with. Quality and fit of masks. Too small for my husband, too big for me !”

Helpful Report

Posted 3 years ago

“Sorry it’s not a positive review but being honest 3 out of the 5 of the face masks started to fall apart on the first wash ....... was disappointed as all the towels we had purchased were great! Were offered a discount which we accepted.”

Helpful Report

Posted 3 years ago

Dock & Bay is rated 4.9 based on 29,064 reviews