Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Dock & Bay Reviews

4.9 Rating 29,046 Reviews

98 %

of reviewers recommend Dock & Bay

Company Reviews

Product Reviews

4.9

Based on 29,046 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

Write Your review

Tell us how Dock & Bay made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dock & Bay 5 star review on 10th April 2024

Dock & Bay 5 star review on 13th March 2024

Dock & Bay 5 star review on 5th March 2024

Dock & Bay 5 star review on 3rd March 2024

Dock & Bay 5 star review on 17th February 2024

Dock & Bay 5 star review on 9th February 2024

Dock & Bay 5 star review on 8th February 2024

567

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Diese Tücher sind sehr schlechte Qualität, schade um das Geld. Krumm geschnitten und schlecht genäht. Der Stoffel fuselt extrem, man darf nichts damit berühren, überall bleiben Fuseln. Würde ich nie mehr kaufen. Eine riesige Enttäuschung.”

Posted 2 years ago

Oh nein, tut mir leid, das zu hören, das entspricht überhaupt nicht unseren Standards! Keine Sorge, wir sind hier, um Ihnen zu helfen! Unser freundliches Team wird sich in Kürze bei Ihnen melden 😊

Posted 2 years ago

“I did not receive my item”

Posted 2 years ago

Hi Anna, I'm so sorry to hear this! If you email our customer service team at hello@dockandbay.com, they will be more than happy to help track down your order or send a replacement. :)

Posted 2 years ago

“Never received. Had to open a PayPal claim to get money back .”

Posted 2 years ago

Hi Susan, I'm so sorry to hear this! Our lovely customer service team would be more than happy to resolve this issue for you. I can see that one of our team has been trying to contact you via Paypal but maybe these communications haven't been going through? A refund has been processed but if you require any further assistance or have any questions, please do get in touch with us at hello@dockandbay.com. All the best, Julia

Posted 2 years ago

“Terrible quality towels. When I returned them I was told I had to pay for the return.”

Posted 2 years ago

Hey there, I'm really sorry you weren't a fan of our towels! They're super lightweight and quick drying, not like traditional towels, so they feel slightly different. As a small business we unfortunately currently cannot offer free returns, hopefully in the future we can offer this! I'm sorry for any inconvenience caused and please email us help@dockandbay.com if you have any questions at all!

Posted 2 years ago

“The quick dry hair turban was very disappointing. The material is like a thick cotton tea towel. It became soaking wet very quickly, while my (shoulder length) hair also remained wet. It was not as effective as the cheaper, terry cloth turbans I have bought from the chemist.”

Posted 2 years ago

Oh no, don't give up on us! We can give you some tips to get the best out of your hair wrap ✨. They're not designed to fully dry your hair but be a gentler alternative to a towel. They wick water out of hair quicker and more thoroughly than cotton towels which keeps your hair shiny and reduces frizz (still trying to work out the secret to frizz free!) We recommend wringing out your hair as much as possible, putting your products in, combing your hair and wrapping it up. It won't be completely dry when it comes out but it's so gentle on your hair and you should be ready for styling 😊

Posted 2 years ago

“loved the look of the towels on line but very disappointed when they arrived. I ordered 12 towels in a beautiful lilac stripe. I was shocked when they arrived and were flimsy and plastic. It cost me over $50 to return them and I am left very unsatisfied with no return back on my visa yet.”

Posted 2 years ago

Oh no Kerri, that doesn't sound good! Don't worry, our friendly member of our team will be in touch to get this all sorted for you and turn your experience around. We got this! :)

Posted 2 years ago

“Quality of product is awful - it feels plastic like and cheap. I would send it back but I’m stuck at home self isolating and I also have to pay to return it. But I won’t be using it as it feels awful. Not fluffy, like a decent towel should be. I honestly don’t understand the good reviews and I wonder if they are vetted. I’m really disappointed with my purchases and it had put me off online shopping.”

Posted 2 years ago

Hey there! I'm so sorry to hear you weren't a fan! Our towels are quick-drying, lightweight & super compact to make them easier to travel with! We totally understand these may not be to everyone's liking as they're quite different from the standard fluffy cotton towel you're used to but, we're glad you gave them a try. We'll get in touch with you to help with a return 😊

Posted 2 years ago

“The robe was too thin a material, dissapointed with it so returned it and still awaiting a refund 3 weeks later.”

Posted 2 years ago

Hi there! Oh no, I'm so sorry to hear this! We're on the case and a friendly member of our team will contact you now to get this sorted ASAP 😊

Posted 2 years ago

“Awful website. Discount code didn’t work. Offer of 10% discount in small print only applied to orders with 2 or more items. Don’t agree with choosing pronouns. Unsubscribe from mailing list difficult.”

Posted 2 years ago

Hey Rob! Oh no, this doesn't sound good! Don't worry, our friendly team can turn your experience around ⭐️We'll get the discount code & mailing list issue sorted and email you directly. We totally take your feedback on board in regards to pronouns! We have a lot of work to do on diversity & inclusion but are taking steps to make these changes 😊

Posted 2 years ago

“Unfortunately, I just found that the towels didn’t absorb much moisture at all and that my hair was just as wet if not wetter compared to using a normal towel. If you are looking for a product that neatly holds your hair while you get ready it is perfect but if you are looking for an absorbent time saver then I think you would be disappointed.”

Posted 2 years ago

Hey there! We appreciate the honest feedback! The hair wraps are not designed to fully dry your hair but be a gentler alternative to a towel. They wick water out of hair quicker and more thoroughly than cotton towels which keeps your hair shiny and reduces frizz (still trying to work out the secret to frizz free!) I recommend wringing out your hair as much as possible, putting your products in, combing your hair and wrapping it up. It won't be completely dry when it comes out but it's so gentle on your hair and you should be ready for styling 😊

Posted 2 years ago

“Horrible, no pienso comprar nunca más en esta página. Lo que debía ser un pedido con gastos de envíos incluidos, me costó 34€ de gastos de impuestos que llegaron contrareembolso. Casi el mismo importe que el pedido. Si compráis desde España, os recomiendo que no lo hagáis.”

Posted 3 years ago

Hola! Lamentamos saber que no estaba satisfecho con su experiencia. Algunos clientes pueden encontrar que se les cobran impuestos y aranceles sobre los cuales, desafortunadamente, no tenemos control. Si esto sucede, puede ponerse en contacto con nuestro amable equipo en help@dockandbay.com con su comprobante de pago y estaremos encantados de reembolsarle. Estamos trabajando rápidamente con nuestros transportistas para encontrar el mejor servicio de entrega para nuestros clientes de la UE después del Brexit, ya que queremos hacer todo lo posible para asegurarnos de que no se vea afectado! 😊

Posted 3 years ago

“These are not towels. They do not dry your body or your hair. They stick to your skin. It was a horrid feeling. It cost me half the order price to send them back. I’m disappointed and angry.”

Posted 3 years ago

Hey Rocki Lu! I'm really sorry to hear you weren't a fan of our towels. We usually receive great feedback from customers but, we understand these aren't to everyones liking. I can see you've been emailed by one of our friendly team members so, if you have any further problems, feel free to reply back and we'll get this sorted for you 😊

Posted 3 years ago

“I found towels too be too hard. I could not see how these towels would work in the beach. They were a gift, so I could not wash them to see if they soften. I was asked to send image which made no sense. I had to pay shipping to return which was annoying.”

Posted 3 years ago

Hi Carolina, I'm so sorry to hear this! Don't worry, we'll get this sorted for you now. Our team has sent you an email so, hopefully you'll be happy with the outcome 😊

Posted 3 years ago

“Really disappointed. The wrap didn’t leave my hair any less wet and seemed to absorb even less than a normal towel.”

Posted 3 years ago

Hey Alina! Hope you're well! There's no set requirement for wearing the hair wraps as they're not designed to fully dry your hair but be a gentler alternative to a towel. They wick water out of hair quicker and more thoroughly than cotton towels which keeps your hair shiny and reduces frizz (still trying to work out the secret to frizz free!) I recommend wringing out your hair as much as possible, putting your products in, combing your hair and wrapping it up. It won't be completely dry when it comes out but its so gentle on your hair and you should be ready for styling :) ⭐️😊

Posted 3 years ago

“Lots of advertising and claims on these towels.”

Posted 3 years ago

Hi Ann, so sorry to hear that you're not loving your new Dock & Bay! We's be more than happy to help you with a return if you'd like? Just send us an email at help@dockandbay.com and include your order number, we will send through the info. :) Best wishes, Julia

Posted 3 years ago

“False advertising. Bought 4 for myself a and 3 daughters. All tried it for varying lengths of time. Hair literally no drier after over an hour! Waste of money.”

Posted 3 years ago

Hey Anne! So sorry to hear this, we take great pride in our products & our hair wraps are a best seller! Could you pop a quick email to help@dockandbay.com with details of the issue & your order number please? Our friendly team will help you further :) Best wishes, Sarah

Posted 3 years ago

““Make your bathroom the best room in the house” is the quote used on the website for the Bath Towel range - if this is what you are striving for then buy your towels elsewhere! I already own several of the beach towels and these are great but the quality of the bath towels is simply disappointing & not worth the cost. You can invest in high quality bath towels for a similar price instead of these cheap, nasty things. Feel like I just wasted my money with this purchase. Definitely wouldn’t recommend and won’t be buying anymore.”

Posted 3 years ago

Hi Peter, sorry to hear that you aren't happy with your towels! If you'd like to return them for a full refund, please don't hesitate to get in touch and we will send through the returrns inormation. Just drop us a line at help@dockandbay.com

Posted 3 years ago

“I'm writing this review as part of the Dock & Bay contest to win back the cost of my purchase. I'd be happy to just win back the cost of sending it back. The hair towels do not work at all. Yes, the towel wicks some water away from your wet hair, but quickly becomes sopping wet and heavy. And your hair is still wet. It seems a lot of reviewers are wearing their hair towels to lounge in, over dry hair by the pool. But I cannot understand anyone being able to keep the wet, heavy towel on until their hair dries until medium wet. Stick with microfiber hair towels if you have hair that is below your ears.”

Posted 3 years ago

We're so sorry to hear you're disappointed! There's no set requirement for wearing the hair wraps as they're not designed to fully dry your hair but be a gentler alternative to a towel. They wick water out of hair quicker and more thoroughly than cotton towels which keeps your hair shiny and reduces frizz (still trying to work out the secret to frizz free!) They prevent breakage and promote moisture retention and should be able to cut your drying time down by loads! I recommend wringing out your hair as much as possible, putting your products in, combing your hair and wrapping it up. It won't be completely dry when it comes out but its so gentle on your hair and you should be ready for styling! I hope that helps but if not, feel free to contact us at help@dockandbay.com, our friendly customer service team will assist further :)

Posted 3 years ago

“Was expecting so much more from Dock and Bay but these masks are really poor. Far too small and tight making breathing very difficult. Made in China too-not impressed.”

Posted 3 years ago

Really sorry to hear this Pauline! We'd love to get this resolved for you so if you could pop a quick email with your details to help@dockandbay.com, we'll get this sorted :)

Posted 3 years ago

“Absolutely dreadful! Bought four all adult sizes, but they are different sizes, none of which are really big enough for my husband's face. Nasty large label on the inside that irritates.”

Posted 3 years ago

Hi Jenny, we're sorry to hear that the face masks have not worked out for you! We've sent you an email now to get this sorted

Posted 3 years ago

«
1
2
3
4
5
»

Dock & Bay is rated 4.9 based on 29,046 reviews