Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 34,422 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 34,422 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 9th October 2025

584

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was lead to believe it was 48 hour delivery it took over a week. When the bag arrived it wasn't what I expected it was very flimsy, but it did the job.”

Helpful Report

Posted 1 week ago

We really appreciate you sharing this 💛 Sorry to hear your order took longer than it should’ve and that the bag wasn’t quite what you expected. Glad it came in handy though! We’ll keep this in mind as we keep improving 🌈

Posted 1 week ago

“I ordered 6 towels. Only 2 have been used and unfortunately I have to say I am disappointed. They look great on my sunbed and yes they dry quickly. However, I have just washed them (30⁰ as instructed) and any marks on them have not washed out. Thinks like residue suncream and maybe water from the pool. I would have expected them to keep the white stripes white for longer. So, sorry to say I can't recommend them and feel i've wasted a lot of money. My old towels always washed well, wish I hadn't 'upgraded'.”

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Posted 2 weeks ago

“Sie bieten interessante Produkte an. Habe die bisherigen Einkäufe lle verschenkt.”

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Posted 3 weeks ago

Toll, dass unsere Produkte als Geschenk gut angekommen sind 🎁🙌 Danke für Ihre Bewertung – wir sind gespannt, wie wir Ihr Erlebnis noch weiter verbessern können!

Posted 3 weeks ago

“Definitely a bit smaller than I expected but they do dry very quickly”

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Posted 1 month ago

Thanks for the feedback! 😊 If you’re after more coverage, we also offer Large and XL towels – still quick-drying, just bigger for extra comfort on the beach or by the pool! 🌞💦💛

Posted 1 month ago

“Look Fab Love the thinking behind recycling plastic waste. My problem is towel remained wet after my swim, quite unpleasant as it was cold and soggy on a hot day in Kefalonia”

Helpful Report

Posted 1 month ago

Thanks so much for the love on our designs and mission ♻️💕 Sorry to hear your towel didn’t dry as expected – that doesn’t sound quite right! They’re made to dry super quickly, so could you drop us a message at hello@dockandbay.com? We’ll get this sorted for you 🙌

Posted 1 month ago

“Bought 2 x XL towels and beach bag. First use today but towels are pilling and have shed bits all over my black beach dress!”

Helpful Report

Posted 1 month ago

Oh no, that doesn’t sound right at all 😢 Our towels definitely shouldn’t be shedding like that. Could you please drop our customer care team a message at hello@dockandbay.com? We’ll get this sorted for you 🙌

Posted 1 month ago

“I really love the brand and the products. However, I placed the order and no confirmation was send back. After a week waiting for the product, I contact the support people, who told me that the order was not received by the warehouse. They offered me two options: fast shippment at no extra cost or cancel the order & refund. Hope this case is just an error and this does not happen to everybody. I’d love to place more orders in the future.”

Helpful Report

Posted 1 month ago

Thanks so much for sharing this with us 💛 First of all, we’re really sorry for the hiccup with your order — that’s definitely not the experience we want anyone to have. We’re glad the team could give you quick options to make it right 🙌 This was an error on our side and not the norm, so thank you for being patient with us 🌊✨ We’d absolutely love to welcome you back for future orders (with a much smoother ride next time!).

Posted 1 month ago

“Bright fun colours, thin, and handy for travel. Not a terry towel material so less absorbant and cosy than a standard towel. Good size”

Helpful Report

Posted 2 months ago

Thanks so much for the honest feedback 💛 You’ve summed them up perfectly — bright, fun, lightweight and travel-friendly ✈️🌈 They do have a different feel to fluffy terry towels (all about that quick-dry magic!), but we’re glad you’re enjoying the size and colours! 💦✨

Posted 2 months ago

“Good service, product ok”

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Posted 2 months ago

Thanks for the honest feedback! 💛 We’re glad the service hit the mark and always open to hearing how we can make the product even more wow for you.

Posted 2 months ago

“I’ve thought long and hard about how to leave my honest review about these towels- Positives first •look great •are really compact •mostly sand resistant •wash well •dried quickly, if not being used However, as a family we found them to completely lack any absorbency, after swimming it was like lying in a puddle of water. Negatives •expensive •no absorbency •quite stiff Maybe calling them a towel is slightly misleading!”

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Posted 2 months ago

“Good service to delivery”

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Posted 2 months ago

Glad to hear your towels landed with you quickly! 📦✨ We’re all about speedy swims and speedy deliveries.

Posted 2 months ago

“The towels look lovely and bright, they are really soft and the large size fits a sunbed and feels generous. However, I don't think they dry any faster than a normal towel, even on a windy washing line (they do stay soft though). And when you get out of the pool and dry yourself the towel gets really cold because the water sort of sits on top of it rather than being absorbed, so it's quite unpleasant to sit on after one use. Unfortunately I think a normal towel is much nicer, but you can't beat these for fitting into the suitcase/beach bag so they are great for space saving.”

Helpful Report

Posted 2 months ago

Hi Louise, Thanks so much for your thoughtful feedback! 🌞 We’re thrilled you love the bright colors and generous size – perfect for sunbeds! While we aim for our towels to dry quickly, we appreciate your insights on absorbency. We always strive to improve, so your experience is incredibly helpful. Glad they’re space savers for your travels too! Take care, Team Dock & Bay

Posted 2 months ago

“It's handy for travel and does dry quickly but attracts dirt like nothing else and ends up staining despite following wash instructions. Has been washed twice and already appears to be pilling.”

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Posted 3 months ago

“We have just returned from holiday using the new towels for the first time , obviously you will get sun cream on your towels , having washed them we still have a few stains left which we are unable to get out , for the price of the towels it’s not very good.”

Helpful Report

Posted 3 months ago

Thanks for the honest feedback — we totally get how frustrating those sun cream stains can be 😕 Stains can always be tough on white, but after a few cool washes, our towels can be washed on a higher heat, up to 60°C. That, coupled with a good stain-lifting powder, should leave your towels sparkling ✨🌈 Please email us at support@dockandbay.com so we can help find the best solution for you! We want you loving your towels every beach day! 💙✨

Posted 3 months ago

“The towels look good. They do have a plastic feel. Think I prefer just a normal towel. One of the towels has blue stripes but the colour has run onto the white”

Helpful Report

Posted 3 months ago

We get it — our towels aren’t your classic cotton vibe, but they’re built for fast drying and easy packing! 🌞 Sorry about the color run, that’s no good. Please email support@dockandbay.com and we’ll make it right! 💙

Posted 3 months ago

“The product was exactly what I was looking for. I ordered 5 as gifts for my daughter’s teachers. I paid for the expedited shipping- and I did not receive them in 3 days. I did not receive them until 7 days after my order. Which the regular shipping time. I did not receive a refund for the extra cost of expedited shipping. No one emailed me back after I emailed multiple time to see if I could get my shipping cost refunded. I will not order again based on inability to contact anyone.”

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Posted 4 months ago

“Unfortunately the stitching only lasted a day. Such a shame as love these towel dresses otherwise.”

Helpful Report

Posted 4 months ago

“I was pleasantly surprised by how quick shipping was, and initially felt I got good value for my dollar. Upon opening my package and examining each item, there were some edges that weren’t correctly sewn, creating a bump. The beach towels also feel like a very thin layer of a men’s swimshort, which would explain why they are sand-wicking and dry quickly. The bathroom towels I purchased were a more textured/rough material which I could see being beneficial when drying off, but do not feel soft and came to be smaller than expected even with the extra large size. Overall I am glad I tried Dock and Bay, the patterns and colors are so fun, and are compact for traveling, but for the cost and quality I won’t be repurchasing and would be reluctant to bring up the brand or recommend to friends or family.”

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Posted 5 months ago

“Unfortunately my husband doesn't think this brand of towel has been as absorbent as others so I won't be purchasing anymore. I do like how you can bundle purchases, the variety of colours and patterns and the bag the towel comes in. Shipping was also very quick and efficient.”

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Posted 5 months ago

“Nice customer experience and nice products. However I think it would be great to improve packaging.”

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Posted 6 months ago

Dock & Bay is rated 4.9 based on 34,422 reviews