Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 33,699 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 33,699 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 10th October 2024

574

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleasantly surprised by how quick shipping was, and initially felt I got good value for my dollar. Upon opening my package and examining each item, there were some edges that weren’t correctly sewn, creating a bump. The beach towels also feel like a very thin layer of a men’s swimshort, which would explain why they are sand-wicking and dry quickly. The bathroom towels I purchased were a more textured/rough material which I could see being beneficial when drying off, but do not feel soft and came to be smaller than expected even with the extra large size. Overall I am glad I tried Dock and Bay, the patterns and colors are so fun, and are compact for traveling, but for the cost and quality I won’t be repurchasing and would be reluctant to bring up the brand or recommend to friends or family.”

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Posted 5 days ago

“Unfortunately my husband doesn't think this brand of towel has been as absorbent as others so I won't be purchasing anymore. I do like how you can bundle purchases, the variety of colours and patterns and the bag the towel comes in. Shipping was also very quick and efficient.”

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Posted 1 week ago

“Nice customer experience and nice products. However I think it would be great to improve packaging.”

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Posted 2 weeks ago

“The poncho towels are a good size for changing under after open water swimming, they are thin and fold up really small to allow space in my kit bag for multiple swims in one day. The drawstring pouches also double up as wet bags to keep my wet kit and dry kit separate in my backpack. The fabric really draws the moisture away from your skin very quickly, helping you to get dried and changed quickly to enable you to warm up again. The problem with these towels is the stitching on the seams from the underarms to the bottom edge of the poncho - it is really not well done at all. This stitching has started to come apart on all three of my towels during first day of use. It really needs to be reinforced/much stronger. The towels are very expensive, and for the price I would have expected them to be of very high quality and last a really long time. I am going to have my poncho towels professionally repaired by a sewist because I was impressed with how quickly they drew the moisture away from my skin and how many I can fit in my kit bag, but I was very disappointed in the quality of the stitching, especially with how expensive the poncho towels are.”

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Posted 3 weeks ago

“Colours and styles are nice. Shipping is slow.”

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Posted 1 month ago

“I had to return an item because it didn't fit. After waiting 3 weeks, I had to contact Dock & Bay. I was refunded within 3 hours ,however this should not happen.”

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Posted 2 months ago

“The towels all packed in the bags look lovely. I’ve ordered them for holiday coming up on 6th March, however think will take a while to get used to them as so thin, but I realise design is for a reason, so will hopefully be pleased with them. Disappointed I missed out on free bag offer, just after my order!”

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Posted 2 months ago

“I like the makeup remover pads but the ''towels'' are terrible! Thin and not the right shape. Very disappointed.”

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Posted 4 months ago

“Loved the products, the XL beach towel was fantastic, however the set I ordered came and one of the products wasn’t the colour I ordered. Luckily I didn’t mind the one they sent but could have been a problem if I ordered them closer to Christmas and needed and exchange!”

Helpful Report

Posted 4 months ago

“I’ve wanted these towels for years and finally got two for my kids swimming lessons. Unfortunately I’d say they aren’t ideal for swimming lessons and when wet they become really cold and uncomfortable for the kids. Our old quick dry towels weren’t like this. Will still use but I’m glad I got in the sale rather than paying full price.”

Helpful Report

Posted 4 months ago

“Der Stoff aus dem Recyclingmaterial ist gewöhnungsbedürftig. Er ist zwar weich, aber ich persönlich empfinde das Plastik-Gefühl als unangenehm. Ich weiß jetzt, dass ich Baumwolle bevorzuge. Wäre der Rückversand nicht so teuer, hätte ich es zurückgegeben.”

Helpful Report

Posted 5 months ago

“Love the makeup remover pads and ordered them as Christmas gifts. They say on package that a bag for laundering was included. There were no laundering bags.”

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Posted 6 months ago

“Towels not as thick as I was expecting. They do the job but not really worth the extra cost.”

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Posted 7 months ago

“Love the design on all the towels I ordered .However I had a problem with one of the hand towels it didn't measure the size stated so it was smaller than my other hand towels.Contacted customer service and they promptly sent me a replacement sadly this was just the same as the first one .Contacted customer service again and promptly sent me a replacement again. I went for a different design this one was fine .Customer service was excellent.I am yet to use the towels as ordered for a holiday.Lovely patterns on the beach towels.”

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Posted 7 months ago

“The towels themselves are very beautiful, both in color and in the material. I don't think it's so great that returns have to be sent at your own expense.”

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Posted 7 months ago

“I like that the towels are large and lightweight and they look and feel great. I like the pouch they come in. I did find that they didn’t dry me as well as a normal towel which was a shame”

Helpful Report

Posted 7 months ago

Hi Lydia! We are so excited to know that you are happy with the size and design of our towels! We're so sorry that the drying was less than you expected and we want to turn this around for you :) Please reach out to help@dockandbay.com so we can discuss this more!

Posted 7 months ago

“I’d love to offer a positive review having loved previous products, however it was so very slow with delivery that I never received my goods before I went away. I allowed well over a week so was left most disappointed. Check delivery before ordering - you may need a while!”

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Posted 7 months ago

“Pros: great towels really do dry fast sustainable company Cons: products are expensive for what they are fun color options seem to get discontinued those fun colors are never offered across other products”

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Posted 8 months ago

“Design perfect. A bit disappointed with the size, i bought a large towel thinking it would be wider but instead is a extreme tall towel. Yes i should have paid more attention to the specifications, just felt it was misleading as no one wants a tall towel, usually people beed a large “wider” towel. Other than that material and colour great, the personalisation very good too.”

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Posted 8 months ago

“The order came quickly and some products i love some i am not sure about it. I do recomand the makeup removers oh they are so soft you can’t even imagine.”

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Posted 8 months ago

Hi Cristiana! Oh no! I'm so sorry to hear that you are unsure about some of the items! You can absolutely reach out to help@dockandbay.com so we can try to further assist!

Posted 8 months ago

Dock & Bay is rated 4.9 based on 33,699 reviews