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Dock & Bay Reviews

4.9 Rating 28,965 Reviews

98 %

of reviewers recommend Dock & Bay

Company Reviews

Product Reviews

4.9

Based on 28,965 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 10th April 2024

Dock & Bay 5 star review on 13th March 2024

Dock & Bay 5 star review on 5th March 2024

Dock & Bay 5 star review on 3rd March 2024

Dock & Bay 5 star review on 17th February 2024

Dock & Bay 5 star review on 9th February 2024

Dock & Bay 5 star review on 8th February 2024

567

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the colours and patterns. Although the ads say ‘recycled material’ it is hard to find out recycled what. When arrived very disappointed to find they weren’t natural materials. Bought hair wrap and it definitely does not dry my hair. Convenient to keep my wet hair out of the way, but does not dry. Also disappointed that the kids robe is constantly out of stock. Now I have my adult one I’m less keen to pursue bothering with the kids one.”

Posted 1 year ago

“Prompt delivery. Good quality fabric”

Posted 1 year ago

“I Have not used product yet as purchased to use on holiday. Actual product does not feel like a regular beach towel and feels very thin. Pouch to hold towel could be slightly larger as it was a bit of a squeeze returning the towel back into the pouch. Overall not sure about product and also feel they are over priced.”

Posted 1 year ago

“Towel was much thinner than I expected and the towel bag is stained which is really disappointing as it was a present”

Posted 1 year ago

“Very nice colourful and soft material The towels are very good and get dry very quickly. I am not happy Only with the wrap for the hair- doesn’t soak the water from the hair properly.”

Posted 1 year ago

Hey Ivanka, We are so glad you love your towels, yippe! Sorry to hear that you're not loving your hair wrap though 😢. We suggest squeezing the excess water out of your hair before using the hair wrap & it should work a treat. Our hair wraps aren't designed to fully dry your hair, but they do cut down drying time by loadsss! 🤩 I have popped you an email with our hair wrap top tips too! 😊

Posted 1 year ago

“I have ordered several items over the year and have been happy until I ordered the bath sheet. The size was way out. The top of the towel is far wider than the bottom which was disappointing as I hang it up folded in half”

Posted 1 year ago

Hi Hayley! Oh dear, that's a little embarrassing on our part 🙈 Could you send us over some photos at help@dockandbay.com and we can sort this for you straight away!

Posted 1 year ago

“This blue bath towel has only been used a few times and washed once and the elastic you can use se to hang it has already broken. Disappointing considering the cost. Apart from that issue they’re definitely different to a normal towel and I should imagine more pleasant during the summer months. I bought these really so they will dry quicker than standard towns, which they do. I’m more pleased with the beach towels, looking forward to using them on holiday.”

Posted 2 years ago

Hey Gemma, oh no we're so sorry to hear this, that doesn't sound right at all! Don't worry, we've popped you an email & we'll get this sorted right away 😊 We're so glad you're pleased with your towels overall though! Hope you have an amazing holiday 🤩

Posted 2 years ago

“I’m still waiting for my order to be delivered. Looking forward to receiving it.”

Posted 2 years ago

Hey Terri! That's not good, we're so sorry to hear that your order is taking longer than expected to arrive 😢 We always want you to receive your new goodies as quickly as possible! I have popped Canada Post a message to investigate this for you. Don't worry we'll do everything we can to get your order to you ASAP 😊 Sit tight - we'll update you via email right away!

Posted 2 years ago

“Difficult to order online as the website crashes a few times. I was initially unable to put the code in and then ordered twice as it stated that order had no gone through when it had. The products are great. Shame about the website.”

Posted 2 years ago

Hi there, Sarah! Thank you so much for your feedback about this :) We have brought this up with our development team and will be working on changing this! We want all of our customers to be able to order with ease in the future 😎

Posted 2 years ago

“They did not work for my husbandand I. Sent back on Saturday.”

Posted 2 years ago

Hey Kristine, we're so sorry to hear that your husband wasn't a fan of his poncho 😢 That's no problem to return it to us for a full refund! If you pop us an email to help@dockandbay.com with your proof of postage we'll get your refund processed ASAP 😊

Posted 2 years ago

“I like your products very much and I have been sending them around the world as gifts as well, but you are too often and for too long out of stock, especially with your ponchos.”

Posted 2 years ago

Hey Anastasia! We love that you've been sending our products around. A D&B world takeover! Keep an eye out for a poncho restock in some new colors this upcoming week 🤩

Posted 2 years ago

“Loved the product but it was in the sale just after I received it which was very upsetting”

Posted 2 years ago

Hey Lesley! Drop us a message at help@dockandbay.com and we can handle this for you 😉

Posted 2 years ago

“Businesses offers incentives and solicits for reviews, which I find ethically questionable.”

Posted 2 years ago

We're so sorry to hear that we've disappointed you! 😢 We always encourage customers to leave reviews as we love to hear your feedback, whether it's good or bad! As a small business this really helps us to grow and improve for the future 😊

Posted 2 years ago

“My first impression is they are not as absorbent as I hoped but hope with age and washing they will improve?”

Posted 2 years ago

Hi there, Gail! I'm sorry to hear they're not absorbing as much as you'd like. Please message us at help@dockandbay.com if you feel these aren't living up to the hype and we'd be more than happy to help :)

Posted 2 years ago

“Sorry, but I cannot write a review at this time…. as my purchase was bought as a birthday present… and that is due tomorrow! So please get in touch again and I’ll tell you then what she thought!😉🥳”

Posted 2 years ago

Excited to hear her birthday review, Denis! 🤠

Posted 2 years ago

“Delivery great but unfortunately the hair wraps didn't absorb as much moisture as I was expecting!”

Posted 2 years ago

“The towel is lovely but the stitching is snagged and hanging g from the edging on one side.”

Posted 2 years ago

Hey Alexandra! Oh no! Thanks for letting us know, that's not good :( We'd never want you to receive a towel that's any less than perfect (we have pretty high standards around here 😜). Please can you send some photos over to us at help@dockandbay.com & we'll look into this for you 😊

Posted 2 years ago

“Quick delivery.”

Posted 2 years ago

“Nicely designed item but not the best quality for the price. I find the hair wraps a bit plasticky, and they seem to make my head cold vs a normal towel. But the packaging is great and there’s a variety of colours, but for my long hair I think I’ll go back to a bigger towel.”

Posted 2 years ago

“Absolutely love the pattern of this wrap, it's so vibrant. I wanted to try these wraps as a towel can sometimes be a bit heavy to wrap hair in to dry. I have long, moderately thick hair and find the head part of it quite baggy and have to adjust it quite a bit. It can be quite tricky to gather all my hair into the long bit to then twist and pin at the front. The hair does seem to dry quickly and the wrap clearly absorbs a lot of water as it will be completely sodden by the time I've finished with it. So I think it does the job, but no more effectively than a towel.”

Posted 2 years ago

Great insight, Hannah! My favorite thing about the hair wrap is how I can sit and do my makeup without the weight of a towel on my head 🤩

Posted 2 years ago

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Dock & Bay is rated 4.9 based on 28,965 reviews