Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 34,203 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 34,203 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 21st August 2025

584

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I brought these for our holiday. They are ok they are light and dry faster than normal towels. . But the sand still sticks to them. The white stripes are also not a great idea. They are looking quite grubby after day one of our holiday.”

Helpful Report

Posted 1 year ago

“Really beautiful and original patterns! Weird texture which im not used too. For the size, the XL is better than the L.”

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Posted 1 year ago

Hi Jessie, thank you for your review!! We’re glad you love our designs 💖 We understand the texture is not for everyone as unlike your traditional towels D&B towels are not made of microfibres, but rather 100% recycled plastic 🙌 No worries though, if they’re not for you, that’s okay! We have a thirty day return policy for all of our unused products, so feel free to request a return from us 😊

Posted 1 year ago

“Ordering was OK but delivery spoiled by Royal Fail. DoB's Customer Service sent missing parcel forms, which were promptly lost, then requested another. In the meantime parcel arrived! Very chaotic first and last experience of this outfit.”

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Posted 1 year ago

Hey Brian, while we’re happy you found the ordering process smooth, we’re sorry the delivery process didn’t match your expectations 😅 We will be sure to review this with our dispatch team and pass along your feedback to Royal Mail! 💌

Posted 1 year ago

“I was shown that the towel was still available in that size. After ordering, I received an email saying that the towel was no longer available and I get the refund. This process was very quick.”

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Posted 1 year ago

“It was ok cheaper items available out there”

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Posted 1 year ago

Hi Sarah, all of our products are designed with love for the planet and sustainability. 🌎💖. Everything is made from 100% recycled plastic, it is all quick drying, our beach towels are sand-free, pack down small for travel, and boast tons of different beautiful designs and colours! ✨ They're designed to last and last and last, so if you do decide to continue supporting us we're confident it will be money well spent.

Posted 1 year ago

“Ware kam schnell innerhalb von 4 Werktagen an und war in einem guten Zustand. Stoff und Design sind gut, allerdings war ich über die Tiefe der Taschen enttäuscht - im Verhältnis zur Breite der Taschen viel zu niedrig/kurz. Aufgrund der Nachhaltigkeit habe ich sie nicht zurückgeschickt und selbst verlängert. Könnte ein Verbesserungsvorschlag sein.”

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Posted 1 year ago

“The Dock and Bay XL and L towels I have are amazing and fold up exceptionally well which is perfect for walking and wild swimming. I was disappointed with the poncho as I felt they were not as good as the towels so I was left disappointed with their small size and lack of drying capacity.”

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Posted 1 year ago

“I wanted to love these towels. Ordered one for each family member for a beach vacation. They are not quick dry and sand sticks more than regular towels! After more than 12 hours hanging to dry the towels are still wet! It may be user error but I’m not sure what I am doing wrong.”

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Posted 1 year ago

“Die Handtücher wirken qualitativ hochwertig und halten ihr Versprechen, dass sie schnell trocknen. Die Ponchos sind sehr starr und aus dem selben Material wie die Handtücher. Da die Ponchos nicht passen, wollten wir diese zurück schicken. Leider wurde die Retour nicht von Dock & Bay übernommen. Wir mussten daher knapp 20€ an Porto für die Retour bezahlen, da die Ware nach Polen geschickt werden musste. Außerdem sollte die Ware unbedingt mit einer Sendungsverfolgungsnummer verschickt werden. Ich bin gespannt ob das klappt und wir unsere Rückerstattung erhalten. Wir finden das nicht sehr kundenorientiert und werden uns deshalb überlegen, ob wir noch einmal bestellen.”

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Posted 1 year ago

“Sadly not a good experience this time. The towel I ordered came and was tiny. The website showed it as a bath towel, but in the drop down menu I didn't notice that the price was for a hand towel. I was offered my money back, plus return postage, but have yet to see my refund. I have ordered from this firm before and like their products.”

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Posted 1 year ago

“I found the hair wrap too small for my head compared to other one size ones, plus I didn't find any difference in drying times so a little disappointed. The cool towels work well and love the color, yet to try the over shirt thingy but as same material as the hair wrap not expecting too much”

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Posted 1 year ago

“I really wanted to love this towel. I bought it as a swimming towel, as I swim three times a week and in the cooler weather my normal towel does not always dry between swims. It was ok but it was harder to get dry than with a normal towel which increased my turnaround time at the pool. I will persevere. I suspect it's better as a light beach towel for people travelling light than a daily use towel.”

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Posted 1 year ago

“Was happy with the product but disappointed with the 5% off then that was added back on for delivery”

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Posted 1 year ago

“I found the website quite confusing when ordering. I thought I was ordering a large towel and when it came it was a small hand towel. So it didn't seem clear to me what I was ordering. They were very good about communicating about my order and a refund so that was very positive.”

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Posted 1 year ago

“Two children's ponchos were dispatched promptly . The seam was coming apart on one so I contacted DnB , offering to sew the seam myself in return for a partial refund. DnB agreed. Their communication was good. They offered me 25%. Fair enough I thought. BUT they applied to 25% to the towel which was priced as half price on their promotion - refunding me a miserly £3. I wish I'd requested a complete exchange 🥴”

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Posted 1 year ago

“Products ordered are a nice colour & feel good quality. Email confirming I’d placed an order took ages to arrive.”

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Posted 1 year ago

Hey there, We're glad to hear you're loving your new Dock & Bay 🤗 We're sorry though that the email took a long time to get sent to you before confirmation- that definitely seems odd 🤔 You should receive an order confirmation email straightaway after ordering. Sometimes they get sucked into the spam folder, but just taking a long time to appear in the inbox is strange. We're glad to hear it did eventually come through. In the future, if something happens like this again, please let us know at help@dockandbay.com, we can push the email through automatically so you have it :)

Posted 1 year ago

“Love my towel but very disappointed with the matching bag. It's thin, floppy, no fastenings and takes an absolute age to figure out how to fold back up into its pouch. I won't be buying a bag from here again!”

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Posted 1 year ago

“Not quite as roomy as I expected for an XL but well made and good quality 👌”

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Posted 1 year ago

“I love the look of my new beach towel and the fact that it’s so incredibly lightweight and packable. But, despite knowing that it does dry just as well as a regular towel, I just can’t get used to the feel of the fabric. I have to keep reminding myself that it IS a towel and not a tablecloth! I think it will take a bit of getting used to.”

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Posted 1 year ago

Hey Rosamond, I definitely think that's a very normal reaction to our towels, especially if you've just converted from something fluffy! Our towels are definitely different, but that's what makes them so special 🤗 We're confident that the more you use your towel, the more you'll like it...and the dryer you'll be 😉

Posted 1 year ago

“Products very good. Delivery process not good.”

Helpful Report

Posted 1 year ago

Hey Kate, We are so glad you're loving your Dock & Bay 🤗💛- but I'm sorry to hear the delivery process went poorly 😱 If you're unhappy about how long it took your order to leave our warehouse, please do email us at help@dockandbay.com let us know so we can look into this! 👀 Unfortunately, if the problem was with a carrier involving the actual delivery of your item, then it might be worth reviewing the carrier, we don't have any control over how the postal services deliver! I'm so sorry about this. We do hope you and your new Dock & Bay get to go on many colorful and fun holidays together 💛

Posted 1 year ago

Dock & Bay is rated 4.9 based on 34,203 reviews