Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 33,704 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 33,704 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 10th October 2024

574

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really wanted to love this towel. I bought it as a swimming towel, as I swim three times a week and in the cooler weather my normal towel does not always dry between swims. It was ok but it was harder to get dry than with a normal towel which increased my turnaround time at the pool. I will persevere. I suspect it's better as a light beach towel for people travelling light than a daily use towel.”

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Posted 11 months ago

“Was happy with the product but disappointed with the 5% off then that was added back on for delivery”

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Posted 11 months ago

“I found the website quite confusing when ordering. I thought I was ordering a large towel and when it came it was a small hand towel. So it didn't seem clear to me what I was ordering. They were very good about communicating about my order and a refund so that was very positive.”

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Posted 11 months ago

“Two children's ponchos were dispatched promptly . The seam was coming apart on one so I contacted DnB , offering to sew the seam myself in return for a partial refund. DnB agreed. Their communication was good. They offered me 25%. Fair enough I thought. BUT they applied to 25% to the towel which was priced as half price on their promotion - refunding me a miserly £3. I wish I'd requested a complete exchange 🥴”

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Posted 1 year ago

“Products ordered are a nice colour & feel good quality. Email confirming I’d placed an order took ages to arrive.”

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Posted 1 year ago

Hey there, We're glad to hear you're loving your new Dock & Bay 🤗 We're sorry though that the email took a long time to get sent to you before confirmation- that definitely seems odd 🤔 You should receive an order confirmation email straightaway after ordering. Sometimes they get sucked into the spam folder, but just taking a long time to appear in the inbox is strange. We're glad to hear it did eventually come through. In the future, if something happens like this again, please let us know at help@dockandbay.com, we can push the email through automatically so you have it :)

Posted 1 year ago

“Love my towel but very disappointed with the matching bag. It's thin, floppy, no fastenings and takes an absolute age to figure out how to fold back up into its pouch. I won't be buying a bag from here again!”

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Posted 1 year ago

“Not quite as roomy as I expected for an XL but well made and good quality 👌”

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Posted 1 year ago

“I love the look of my new beach towel and the fact that it’s so incredibly lightweight and packable. But, despite knowing that it does dry just as well as a regular towel, I just can’t get used to the feel of the fabric. I have to keep reminding myself that it IS a towel and not a tablecloth! I think it will take a bit of getting used to.”

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Posted 1 year ago

Hey Rosamond, I definitely think that's a very normal reaction to our towels, especially if you've just converted from something fluffy! Our towels are definitely different, but that's what makes them so special 🤗 We're confident that the more you use your towel, the more you'll like it...and the dryer you'll be 😉

Posted 1 year ago

“Products very good. Delivery process not good.”

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Posted 1 year ago

Hey Kate, We are so glad you're loving your Dock & Bay 🤗💛- but I'm sorry to hear the delivery process went poorly 😱 If you're unhappy about how long it took your order to leave our warehouse, please do email us at help@dockandbay.com let us know so we can look into this! 👀 Unfortunately, if the problem was with a carrier involving the actual delivery of your item, then it might be worth reviewing the carrier, we don't have any control over how the postal services deliver! I'm so sorry about this. We do hope you and your new Dock & Bay get to go on many colorful and fun holidays together 💛

Posted 1 year ago

“Lovely prints. Quick dry. The sewing is not strong enough so the hem at the armpit of the poncho ripped - this has happened to two products. The size 8-10yrs comes up quite small.”

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Posted 1 year ago

“Some issues with the seam stitching on the edges and a little flimsier than I expected but should work for what we need”

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Posted 1 year ago

Hey Lindsay, I'm sorry to hear there is some funky stitching! If you're concerned, we would love to take a peak. Send photos over to us at help@dockandbay.com so we can get to the bottom of this 🙌

Posted 1 year ago

“Was really looking forward to this arrival but they are not super soft and I feel like for the price and for what they promise it could be better... the colors and designs are beautiful but just as they say on their website "it started with a shower curtain" ..well it also feels a bit like one still now. Still like them but for me not worth the price.”

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Posted 1 year ago

Hey there 👋, Sorry to hear you aren't loving your Dock & Bay! We try to upload lots of imagery and videos onsite to show the texture of the towels, and to show how they move and look. If you're not super happy with your towels, please let us know at help@dockandbay.com 🤩

Posted 1 year ago

“Ordered before from you guys and been very impressed however the most recent order I have been let down with, was ordered for my girlfriend and was due to come before her holiday, she has since gone and come back and it still hasn’t made it there, citing embroidery issues, this is particularly frustrating as I’d purchased the quickest delivery option so that it would come before she went away.”

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Posted 1 year ago

“Expensive for what they are (hair wraps). Quite nice to wear instead of a towel but I can’t say they dry my hair much better. Disappointing that your products are made in China. Not much point in claiming “green” credentials if products are made in the worst polluting country in the world and then shipped halfway across the world! I won’t buy again from you.”

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Posted 1 year ago

Hi Angela, Thank you for your feedback. I'm sorry to hear this, as a user of the Hair Wrap myself I find combing and ringing my hair of excess water really helps the drying process. I'd also love to mention that our two founders, Andy & Ben visit our factories and have strong relationships with the teams over there. They ensure all factories we work with have up to date ethical audits to maintain working standards and we're glad to work with a great team :)

Posted 1 year ago

“I had my eye on a Dock & Bay beach towel for the whole year and I was disappointed when I finally ordered. The towel was very very thin, you can feel any lump and bump from the ground. But worse than that, it stained so easily. I would expect suncream to wash out easily, like with all other towels I've used. However, this wasn't the case and after the first use it's visually stained.”

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Posted 1 year ago

“Luckily these wraps were for me since one of the boxes was quite dirty and the wrap looked as though it had been refolded (not very well). Not the standard I have received in the past.”

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Posted 1 year ago

“We bought some lovely towels - some we bought were not indicative of the color showing online - bora bora beige appeared a pinky, skin tone, not really tan as shown on the website. Otherwise all good!”

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Posted 1 year ago

“Delivery was excellent. Loved the look of them However both the ponchos were narrower by several cm than advertised. We purchased the large size but my husband struggled to change under his on the beach this week. I will have to take it apart and insert a side panel to make his usable. So disappointed”

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Posted 1 year ago

“The order arrived quickly. I haven’t used the towel yet. I got the large as it said it was a regular beach towel size. But I think it’s actually larger than that. Maybe too large for a crowded beach, so the smaller size might have been better.”

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Posted 1 year ago

We really appreciate your feedback and thank you for taking the time to let us know your experience. We design our sizes to be spacey for you to lie on, but bigger isn't better in 100% of situations! (A secret tip is to check out our medium-sized design, usually in the kids section, this is a size down from L)

Posted 1 year ago

“Top Qualität. Aber Rücksendeprozess und Umtausch etwas mühsam.”

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Posted 1 year ago

Vielen Dank für Ihr Feedback hierzu! Wir arbeiten daran, den Prozess zu rationalisieren und ihn in Zukunft viel reibungsloser zu gestalten 🌊

Posted 1 year ago

Dock & Bay is rated 4.9 based on 33,704 reviews