Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 33,715 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 33,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 10th October 2024

574

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought 5 of these for myself and other family members however they only fit 2 of us the loops that go around your ears were not long enough so did not fit correctly. also the fabric makes me feel hot and claustrophobic Would not be able to wear for any length of time.”

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Posted 4 years ago

“I have to say, that I love Dock And Bay as their products have always been great and their service better. On this occasion, I purchased some masks which were no good. The large came up quite small and they were very thick and could not be breathed through making them unfit for purpose. Although polite and helpful, they would not take back the still sealed ones and would only offer 50% credit which leaves me with £20 of useless products :((”

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Posted 4 years ago

“I love the Dock & Bay changing robe and thought the face mask would be similarly good. Sadly not so. It has no shaping and clings to one's nose with every breath. It's impossible to use and I mistakenly paid £7 each for 5 of them. Hugely disappointed.”

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Posted 4 years ago

“Disappointed with these face masks. I find it harder to breathe wearing this mask as the material is polyester & polyamide. The adult mask is quite big too so doesn't feel quite securely”

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Posted 4 years ago

“Loved the towels Have 3 sets and bought many more as gifts However the face masks were poor - badly sewn and huge so no use at all Very disappointing and not the quality I had come to expect”

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Posted 4 years ago

“Shocking product. After two hrs on the beach the towels were only fit for the bin. They attract dirt so badly they now look like rags, never ever had this with a traditional beach towel. Way overrated product in our opinion.”

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Posted 4 years ago

“Very Disappointed with my face Mask, this item was not QC’d before leaving China! Also adult size is not suitable for a female, the mask is too big.”

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Posted 4 years ago

“Face masks. Too thick to breathe through. I wear masks everyday at my job in an operating theatre so I’m used to masks. But these were just too thick. Sorry. Love dock and bay usually”

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Posted 4 years ago

“Why sourced from China?”

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Posted 4 years ago

“Asked to fill in a survey and haven’t received my merchandise still!”

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Posted 4 years ago

“Never received it”

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Posted 4 years ago

“Una de las toallas ha venido rota”

Helpful Report

Posted 4 years ago

“Poor quality, unbearable masks and condescending customer service who told me these non returnable masks are all uncomfortable to wear .... made in China, cannot breath in it, 1 min max, ill fitting, not fit for purpose at £6 each, but how would I know they were rubbish before purchasing. I gave worn other masks and all have been better than these. Don't waste your money.”

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Posted 4 years ago

“Product seemed OK but not in overly great quality. High maintenance instructions for care leads to questions and durability. Return process very cryptic and difficult to undertake. So much so that it was apparent that that was intentional which makes me lose all confidence in this company and ran”

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Posted 4 years ago

“Hard to review a product that I've not seen or touched yet. I placed my order on 16th May but it's now 2nd June and I've still not received anything. Very unhappy with lack of service.”

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Posted 4 years ago

“I wanted these so badly!! But i do not like the way they feel 🙁 they are also much smaller than i realized. I would return but shipping is expensive to return so i will try to sell them.”

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Posted 4 years ago

“Biggest waste of money doesn’t even work washed it once and one side of the wrap has faded stitching isn’t strong Contacted dock and bay and did say they will give me money back So now I’ve got the job to send it back Just wanted a hair wrap that worked”

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Posted 5 years ago

“Non ricevuto il prodotto”

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Posted 5 years ago

“Disappointed!! The 2 hair wraps purchased were defective - did not have buttons on. I emailed dock and bay last week regarding this, but I am still awaiting a reply”

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Posted 5 years ago

“So have had an email to give a review, clearly no thought or checks gone into whether order was delivered or not and after an email to chase. my order. Ordered on 7th April and whilst it's not of great value, it has still not arrived yet and is now 21st April. I am taking into consideration the current circumstances of the lockdown so not stressing about it but would be nice to get another update in estimated delivery!! You did ask!! So rate lowest of 1 so far”

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Posted 5 years ago

Dock & Bay is rated 4.9 based on 33,715 reviews