Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 33,715 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 33,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 10th October 2024

574

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering and delivery service was easy and speedy, I think these are very overpriced for what they actually are, I was recommended these towels and I naively thought they would be a luxury towel, in short they’re nothing more than large cotton rectangular stripped material, I was so disappointed, the photos used to advertise them (from a selling point) is very deceiving, giving the benefit I haven’t used them, therefore I can’t comment on the durability of them.”

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Posted 5 years ago

“I can’t tell because hasn’t arrived yet , I all ready asked to your customer service but I’m still waiting for my order”

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Posted 5 years ago

“I am still yet to receive my delivery. Have emailed yourselves advising of this & the fact I’m having issues with Hermes who are apparently delivering my items. I’ve received no reply from yourselves.”

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Posted 5 years ago

“Je n’ai pas reçu le colis!!!”

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Posted 5 years ago

Hi Magali! I have just sent you an email with some information about your order.

Posted 5 years ago

“They are not what I thought they were. Disappointed with my purchase”

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Posted 5 years ago

“I never received my order”

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Posted 5 years ago

“A bought an adult size item. What I didn't know was that they meant adult Chinese female”

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Posted 5 years ago

“Hi I was very happy with the delivery time, however I have contacted the company on 8th February, and again on the 15th February, advising I would like to exchange the large for the medium size, and yet no contact from them, they have acknowledged that they have received my request and they will usually respond in 48 hours........no contact. Need to be far more responsive!”

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Posted 5 years ago

“did not arrive within 3-5 working days so was unable to take on holiday”

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Posted 5 years ago

“I was not happy with the quality of the poncho minis which I ordered so I returned them. Then I was extremely disappointed that when I inquired about sending them back that I had to cover the return shipping costs. Overall, not a happy customer because of essentially spending half the cost of the order just to return them.”

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Posted 5 years ago

“Towels are brilliant! Customer service not so!! In error I double ordered but was told I hadn’t, got charged twice and have spent over a month or more with numerous e-mails and phone calls, and proof of posting back trying to prove it. Finally they have just admitted there was an error on their part and are refunding me. Probably won’t be buying any more 😢”

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Posted 5 years ago

“I ordered the wrong size, emailed to find out how to return it and NO ONE has ever answered my email!! Highly disappointed in customer service.”

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Posted 5 years ago

“Sent the item back for a refund due to it being faulty. The defect in manufacturing should have been spotted by DockandBay.”

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Posted 5 years ago

“Really didn’t like the feel of this product and returned it. Not free returns sadly.”

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Posted 5 years ago

“I emailed about a return and although I received a confirmatory email back, my request was never answered. There is no phone number to contact you on either. Very poor service indeed and I will be leaving a review to this effect”

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Posted 5 years ago

“I got towels for my family plus a sons girlfriend - love them, was hesitant in the purchase, but very happy”

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Posted 5 years ago

“All arrived screwed,and badly creased,didn't look like what was on website,paid for personalized,had to iron them and there still creased,and one had a flaw in it,but can't send back as its been personalized,so not giving as gift intended,not pleased at all”

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Posted 5 years ago

“Poor customer service, unacceptable delays, great product but sadly on this order let down by shoddy embroidery and a long wait for a refund”

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Posted 5 years ago

“We purchased Summer-Endless Days and Summer-Poolside Parties in extra-large. Simply put, they don't work. They are not absorbent, one cannot dry oneself off, even if one "pats" themselves as directed. We were going to return them for a refund until we read the fine print in the refund policy that prohibits returns/refunds for items that have been washed. Who purchases a towel and doesn't wash it before first use? Your advertising is deceptive, your return policy is restrictive to the point that it's useless, and the products we spent $54 are worthless. Honestly, we believe the only possible use for these super-expensive towels might be to dry our cars off after washing them. Even then, I'm not sure they will absorb much water.”

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Posted 5 years ago

“Did not dry hair”

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Posted 5 years ago

Dock & Bay is rated 4.9 based on 33,715 reviews