Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 29,598 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 29,598 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 10th April 2024

567

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased Summer-Endless Days and Summer-Poolside Parties in extra-large. Simply put, they don't work. They are not absorbent, one cannot dry oneself off, even if one "pats" themselves as directed. We were going to return them for a refund until we read the fine print in the refund policy that prohibits returns/refunds for items that have been washed. Who purchases a towel and doesn't wash it before first use? Your advertising is deceptive, your return policy is restrictive to the point that it's useless, and the products we spent $54 are worthless. Honestly, we believe the only possible use for these super-expensive towels might be to dry our cars off after washing them. Even then, I'm not sure they will absorb much water.”

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Posted 4 years ago

“Did not dry hair”

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Posted 4 years ago

“Terrible unfinished product which I reported. I received a discount which still left a very very expensive product.”

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Posted 4 years ago

“Hi I never received the towels ordered as I was told the courier couldn’t make contact with me but I never received notification that they tried to deliver. My apartment isn’t easy to access but if they had called I’d have made arrangements with them to redirect or redeliver I was then told I’d had to restart my order again as it had been cancelled but not keen to do this is deliver is an issue as I’m not always at home to receive the goods Nic”

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Posted 4 years ago

“Poor quality not at all what I expected & xl size smaller than expected too”

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Posted 4 years ago

“I have been emailing yourselves for the past fortnight (at least 6 different emails) to ask for a return address/shipping note but to no avail. Very very disappointed in your after service. I spent £100 on your XL bundle of towels but unfortunately they don’t suit my needs and I would just like to return them. I would be most grateful for your reply. Many thanks.”

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Posted 4 years ago

“Upset with Dock & Bay! We purchased several towels at full price putting the code for a 10% discount in. At the check out this wasn’t deducted from the final bill! I emailed the company asking for the refund but they didn’t have the curtesy ti reply. To add insult a few days latter most of their products were at much reduced prices on BrandAlley!!! Would I recommend this company! NO.”

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Posted 4 years ago

“Waste of $50, I commented thru Facebook and never got a reply. The feel is odd and not good for drying the body. A good chair drape is all. So very disappointed.”

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Posted 4 years ago

“Not great. I was excited to try these towels out. When I received my towels I washed them straight away and once dry I noticed thread had already come loose and it wasn’t what I was expecting at all.”

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Posted 4 years ago

“Purchased this towel for our Europe trip, to minimize the weight in our luggage. We heard from friends that the product shipped in a short period of time (which was true) although when I packed my luggage to leave our trip and return home. I unpacked my bag to find that the bag and the towel were mouldy. Not only did I have to toss the towel but surrounding clothes.”

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Posted 4 years ago

“Item not received and despite sending three online enquiries no reply and no contact number”

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Posted 4 years ago

“If u get the towels dirty it’s so hard to get them clean”

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Posted 4 years ago

“Sorry but no where near as good as our Teslate towels, they maybe cheaper but we really hate the feeling when they are wet, just horrible.”

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Posted 5 years ago

“Sorry I can’t review the product as it took 9 days to turn up and I didn’t get to take it on my holiday. As there are no Bank Holidays in October I’m a little confused about the quoted delivery time! Order tracking website didn’t work! When I ventually get to use the beach towel it might be fab. ?”

Helpful Report

Posted 6 years ago

Dock & Bay is rated 4.9 based on 29,598 reviews