Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: The Offices, 57 Newtown Road, Brighton, Brighton and Hove
Rating: 4.79

4.8 Rating 1,601 Reviews

94 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“Fantastic customer service from this company. I ordered several dresses as I struggle to get the right size being a larger lady with a big bust - clothing companies never cut dresses right! But i was pleasantly surprised to find that the ones in my true size were a perfect fit, and the ones in the size i usually order from other companies were too big - which is a GOOD thing because am not technically that size! So am very happy to have found a company who actually create dresses true to size! I have returned the other dresses for a full refund with the minimum of fuss. I shall be buying again from them.”

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Posted 11 months ago

“Excellent customer service and gorgeous patterned dresses. The quality of the clothing is clear and who doesn't love a dress with pockets! 😍”

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Posted 11 months ago

“Lovely designs, generous sizing, quick delivery.”

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Posted 11 months ago

“I bought a beautiful green polka dot dress which I love. I also bought an expensive petticoat which was too big and too long. I returned the petticoat many weeks ago and have not even had an acknowledgment let alone a credit. Would not recommend this company.”

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Posted 11 months ago

Dear Carol, We sincerely apologise for the inconvenience caused by the petticoat that didn't meet your expectations. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 11 months ago

“Beautiful and great prices , good customer service too, no quibbles ,”

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Posted 11 months ago

“Great quality dresses, great staff, great experience! They offer prompt responses, and are wonderful to do business with! I’d give them 10 stars if I could! Thank you!”

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Posted 11 months ago

“I am so pleased with my tartan dress! I bought it to wear to a Ceilidh as a special occasion but it's so well made that I'll be wearing it as often as possible!”

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Posted 11 months ago

“Still waiting for my refund, no feedback at all on my return. Very disappointed.”

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Posted 11 months ago

Dear Arlene, We're truly sorry for the inconvenience and frustration caused by the delay in processing your refund. We understand how important it is to promptly handle returns and issue refunds. Please accept our sincerest apologies for any inconvenience this may have caused you but we are thankful for your feedback so we can do better next time. As a small team, we sometimes encounter delays in processing returns, especially during busy periods. However, I'm pleased to inform you that your refund for the returned dress has already been processed. If you haven't received it yet, there might be a delay in the banking system, but rest assured, the refund has been initiated from our end. If you have any further concerns or questions regarding the refund, please don't hesitate to reach out to us via email or chat. We always make sure our customer service is top-notch to ensure customers' complete satisfaction. Thank you for your understanding and patience. We look forward to resolving this matter for you swiftly. Best regards, Dolly & Dotty

Posted 11 months ago

“That was my first order, and I'll surely order again.”

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Posted 11 months ago

“Another amazing dress. Whenever I wear a Dolly and Dotty dress, I always get lovely comments about how lovely it is. My reply is always "It's a Dolly and Dotty dress". :)”

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Posted 11 months ago

“Dress arrived in timely fashion’. However the fabric was disappointing and the fit was not good. The dress was returned for refund.”

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Posted 11 months ago

Dear Deborah, We're truly sorry to hear about your recent disappointment with the fabric quality of the dress you purchased. Our fabric selection can indeed vary between designs, resulting in different thicknesses and textures. Your feedback regarding the fit and fabric is crucial to us, and we'll strive to ensure consistent quality across all our designs. We value your loyalty and support towards Dolly and Dotty. If there's anything we can assist you with or if you have any further feedback, please feel free to reach out. Your satisfaction means a lot to us. Warm regards, Your Dolly and Dotty Team

Posted 11 months ago

“Love the dresses from dolly & dotty have quite a few of them the latest is the grace purple rose beautiful dress I’m only 4ft 9in dress size 6/8 ordered size 8 it’s a perfect fit good quality excellent service will definitely be ordering more would highly recommended this company”

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Posted 11 months ago

“Beautiful product and fair price. Qick dispatch and transparent tracking of parcel.”

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Posted 11 months ago

“Love the dress, Beautiful fit and quality. Great service , quick delivery”

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Posted 11 months ago

“A fabulous range to choose from. Great styles & colours.”

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Posted 11 months ago

“Once again great service and super quick delivery all the way to Australia :)”

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Posted 1 year ago

“I purchased 4 dresses. Initially was disappointed with material quality but once I wore them was pleasantly surprised at how they sat and hung and felt nice. Once washed and they felt even nicer. Beautiful designs and got many compliments on them too. 10 out of 10. Happy Lady loving my dresses.”

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Posted 1 year ago

“Omg I love this company! Easy to order - true to size! Excellent customer service and easy return and refund when needed!”

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Posted 1 year ago

“This is my third order from Dolly and Dotty and yet another beautiful item. Delivery is quick, I had to previously return an item and this was handled really well. The clothes are well made, comfortable and look great. I look forward to ordering more items!”

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Posted 1 year ago

“I have a few Dolly and Dotty dresses in different styles. They are really well made, great quality, and fabulous prints. The order process is really easy, the orders are sent very quickly- great customer service.”

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Posted 1 year ago

Dolly and Dotty is rated 4.8 based on 1,601 reviews