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Dolly and Dotty Reviews

4.8 Rating 1,023 Reviews
94 %
of reviewers recommend Dolly and Dotty
Company Reviews Product Reviews
2,017
 Metrics
4.8
Based on 1,023 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Dolly and Dotty Reviews
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Kate
Verified Buyer
“Lovely dresses. Comfy and glamorous. Make me feel very elegant. Ordering was easy. Sizing is accurate. Delivery was much quicker than I expected. Will definitely order again.”
Helpful Report
Posted 3 months ago
Ursula
Verified Buyer
“I've bought many Dolly & Dotty dresses over the past few years and love the quality and design of the dresses. Always receive great customer service from Maria and quick turnaround. A fantastic company to deal with..”
Helpful Report
Posted 3 months ago
Marsha
Verified Buyer
“Very beautiful dress and I love the material. Haven't tried it on yet. Great job. Thanks for everything. Thanks Marsha 🙂”
Helpful Report
Posted 3 months ago
Margaret
Verified Buyer
“The dresses are perfect, very good quality. The service excellent. I will be buying again.”
Helpful Report
Posted 3 months ago
Susan
Verified Buyer
“I love Dolly and Dotty dresses, I have quite a few. Absolutley love my new purchase. As Is alway, we'll made, description is spot on. Always a good fit. Top quality fabric and well priced. Easy to order and a quick delivery.”
Helpful Report
Posted 3 months ago
Andrea
Verified Buyer
“Item arrived on time, good price, thank you for the discount so I could try”
Helpful Report
Posted 3 months ago
Bill
Verified Buyer
“Ordered my wife a dress for valentines day , to find she'd already ordered one , sent back for refund, quick delivery great service”
Helpful Report
Posted 3 months ago
NATALIE
Verified Buyer
“Great communication, super fast delivery and beautiful product.”
Helpful Report
Posted 3 months ago
Rochelle
Verified Buyer
“Easy to browse website. Item arrived on time.”
Helpful Report
Posted 3 months ago
Bethany
Verified Buyer
“Easy to use website and super fast delivery.”
Helpful Report
Posted 3 months ago
Denisa
Verified Buyer
“My dress was never delivered. No card left from the delivery company. Then I got the email the dress was returned. Definitely not by me as I never even saw it. About 5 weeks now and money not in my account. I lost out on a beautiful dress at a great price in the sale and lost out on money. I will be chasing with the customer service.”
Helpful Report
Posted 3 months ago
Dear Denisa, We sincerely apologise for the inconvenience you've experienced regarding the delivery of your dress. Upon investigating, it has come to our attention that there was an issue with the address on your order, leading to the non-delivery of the dress. We regret any confusion or frustration this may have caused, especially as you were looking forward to the beautiful dress you ordered at a great price during the sale. To address this matter, we would like to offer two options: Resend the Dress: If you still wish to receive the dress, please provide us with the correct delivery address to ensure a successful delivery. We want to avoid any further issues, and your satisfaction is our priority. Refund: We completely understand if you prefer a refund due to the inconvenience caused. We will process the refund promptly, and you can expect the funds to be returned to your account in no time. Please let us know your preferred option, and if you choose to have the dress resent, kindly provide the correct delivery address to avoid any further complications. Once again, we apologize for any frustration or disappointment this situation has caused. Our customer service team is here to assist you. I appreciate your understanding, and we appreciate the opportunity to make this right for you. Best regards, Dolly and Dotty
Posted 3 months ago
Joanne
Verified Buyer
“Very quick delivery”
Helpful Report
Posted 3 months ago
Kyrinda
Verified Buyer
“Love this website and the quality of the clothes, although I do find not everything is true to size and so I am struggling to know what size to order, sometimes ordering two sizes but that means a costly return.”
Helpful Report
Posted 3 months ago
Dear Kyrinda, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team
Posted 3 months ago
Alison
Verified Buyer
“Lovely quailty and fit for the dresses I have bought.”
Helpful Report
Posted 3 months ago
Rachel
Verified Buyer
“I recently ordered two more dresses (I already have two) the purple dress with hedgehogs on and a brown polker dots. Both fit beautifully I'm in love with the hedgehog one can't wait to wear it. I was disappointed with the polker dots one though, it's described as brown but it's more of a creamy beige colour and it just not my cup of tea. So I will be returning it and ordering something else.”
Helpful Report
Posted 3 months ago
Caitlin
Verified Buyer
“Great selection of outfits and dresses!!”
Helpful Report
Posted 3 months ago
Maureen
Verified Buyer
“Dress came quite promptly..no problem with delivery”
Helpful Report
Posted 3 months ago
Karen
Verified Buyer
“Amazing service, kind, courteous customer service, very helpful with my order, quick to respond. Dress is fabulous makes me feel great, lovely feeling material.”
Helpful Report
Posted 3 months ago
Suzanne
Verified Buyer
“Returned dress as to big ...paid for track and sign...was signed for as delivered on 10th Feb still waiting for refund on 21st Feb...sent 2 emails and had no response.. really disappointed as was going to order smaller size when money went back in account won't bother now”
Helpful Report
Posted 3 months ago
Dear Suzanne, We sincerely apologise for any inconvenience you've experienced regarding your recent return. We appreciate your patience and understanding. Upon investigating your case, we acknowledge that we did not receive any emails from you apart from the one sent yesterday. We regret any oversight in communication. Please be informed that your refund has already been processed. You should see the funds reflected in your account shortly. We understand the frustration caused by the delay and assure you that we are working to improve our response time. We value your business and would like to extend our sincere apologies for any inconvenience this may have caused. If you have any further concerns or questions, please feel free to reach out, and we will do our best to assist you promptly. Thank you for your understanding, and we look forward to serving you better in the future. Best regards, Dolly and Dotty
Posted 3 months ago
Siobhan
Verified Buyer
“I ADORE your Billie dress and I will be ordering more of this style! Claudia is a different material though, clingy and didn’t like it!”
Helpful Report
Posted 3 months ago
Dear Siobhan, We're truly sorry to hear about your recent disappointment with the fabric quality of the dress you purchased. Our fabric selection can indeed vary between designs, resulting in different thicknesses and textures. We genuinely apologize that the material of this particular design didn't meet your expectations, especially after your positive experiences with our previous dresses. Your feedback regarding the fit and fabric is crucial to us, and we'll strive to ensure consistent quality across all our designs. We value your loyalty and support towards Dolly and Dotty. If there's anything we can assist you with or if you have any further feedback, please feel free to reach out. Your satisfaction means a lot to us. Warm regards, Your Dolly and Dotty Team
Posted 3 months ago
Dolly and Dotty is rated 4.8 based on 1,023 reviews
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