“Disrespectful and unhelpful messages is all I got from Dolphin Fitness when I enquired about the progress of my order, and then they simply fell silent, ignoring my query.
When I had not received any information regarding delivery, i.e. dispatch, deliver date, after 4 working days of placing an order of considerable value, I called customer service. One can't call direct, but have to leave a message on their answer phone service. I felt somewhat re-assured that it would my query would be 'fast-tracked' because I had provided the order number. Yet, no call-back, not on the same day, not the day after. So I resorted to emailing Dolphin Fitness with the same query, getting increasingly worried that my order had never been dispatched. Instead of being giving the relevant information, Dolphin Fitness wrote, "If you required this order by a certain date we do offer many delivery options for you to choose from." I then tried to place another call to ask them whether my order had been dispatched, again to no avail.
So I sent another email, including in it the question why I do not receive any call-backs, despite Dolphin Fitness's promise to do so - again, rather than the information I was requesting, I received this defensive, cynical response "Why would you call when you already have opened a line of communication via email?"
Shoddy attitude to customer service, they take a haughty stance and leave the customer reeling.”
“Absolutely disgraceful customer service I ordered products that the website said was in stock then they emailed me and said "no in stock" and I still haven't been refunded for the items that were not in stock. Now they wont even answer my emails I will never use them again ...”
“Whey protein arrived with the cardboard seal already off and laying in the protein. Asked for a refund but they required photographic proof. Tried to explain there was nothing to take a photo of as the seal wasn't sealed so it would be a photo of an open protein tub. 3x tying to explain this to now being ignored. Terrible attitude from CS saying I prob didn't like the flavour.... Who doesn't like cookies and cream!!! Stay clear!”
“I waited over a week for delivery.
Then I logged in to the site and found out that
my order has been canceled and I have not received any notification.”
“What a shocking Company
You order something on a Monday midday and they despatch it on a Monday afternoon - good you might say - only problem is it was one week later
When you contact them they say - other customers who Pay for better delivery come first... thats OK - but delayed despatch for one week...!!
The confirmation of the order says - we will start preparing your order in Hours - one would assume same Day or next - not 150 Hours .!!
In the end said if not despatched cancel order - it was then despatched and arrived next Day..!!
Standard delivery means - delayed despatch by maybe a week”
“Dolphin fitness took my money and never delivered my protein, when I enquired all I got was the run around ie it's on its way it never did arrive, not a good idea to deal with these people they take your money but won't deliver.”
“Ordered 2 tubs of protein. One arrived. Still not the second a month later. After much going forwards and backwards was told they’d check their CCTV to see if I was telling the truth! Wow...6 weeks later this be been promised my order but at the end of the month! ..amazons more costly, but better for me.”
“Items on their site stated for immediate dispatch with 4 to 7 days delivery, but even after a week from payment nothing received. They do not ship from UK, but from Hungary. So do choose an authentic UK store.”
“Terrible customer service. really know how to waste your time. They don't email out invoices. think by law they have to. They aren't helpful. I have been back and forth for one product. I work as a therapist and can't afford the time. Awful. Won't use again. would rather order from the USA for what I want. They sent back a snotty email saying I should search their site for who to get an invoice. Cheeky people. It's their job to supply one and they tell me most people don't want an invoice. If you deal with them demand and Invoice. it is yours by right. Horrible.”
“Never again. Horrible or no customer service. Extremely fast to take your money and extremely slow to respond to the issue.
Now I'm requesting refund for package which was never delivered... Lets see how long will this take.”
“Will never ever order from this company again.I ordered 2 items and they only sent one but charged me for two items.Ive e-mailed many times and got nowhere.If you call the customer care they say they will ring back.NO THEY DON'T.When THEY get it wrong they just take your money and ignore you. WHAT A JOKE OF A COMPANY. BE WARNED !!!!!!!!!!!!!”
“Appalling customer service. Been ordering from them for a while and last time the courier left the parcel outside the garage door, instead of inside, courier said there is a claim as the parcel was stolen but needs to be submitted by the sender (Dolphin Fitness) but Dolphin Fitness said will not complain because said the parcel was left where instructed, which is a completely idiotic comment because no one wants parcel left outside, instead inside. You would not leave it outside the front door, would you? they just needed ot submit the claim to the courier and they said they won't and now I am out of pocket. DO NOT ORDER FROM THEM!!!”
“I bought two bags of Olimp Whey Protein 22nd of April.I selected delivery option before 5:30 29th of april.Today is 3rd may I didnt get nothing.There is no contact with them.they do not answer the phone and do not reply to emails.I spend 65 pounds.Today I will raport that case to my lawyer.
I will not let myself be fooled.”
“The worst place to order online. Placed an order 5 days ago and never received. I have been trying to call them several times and left messages but nobody seemed to care. Never gonna waste my money on them again. They steal people’s money for nothing.”
“Appalling (non existent) customer service. Left repeated voicemails for weeks, and sent emails, nothing in response. Basically I was sent an order of 40 gels that go out of date in a few weeks, unlike other providers who have at least a year. Never again with this company. Cowboys.”
“After a week of frustrating attempts to contact Dolphin Fitness I decided to look for reviews and wasn't actually surprised to see that others have equally bad experiences. Despite what the website says there doesn't seem to be any customer service. Once you have paid your money, that is it, they don't appear to want to know. My order was delivered promptly but a bottle was broken in the package. Simple as that. I contacted them within the hour of delivery and have been trying repeatedly ever since. They haven't got back to me as they said would happen, and the only human voice I have heard was a recorded message. I will put this down to experience but they wont get any more custom from me. I don't usually leave reviews voluntarily but feel I have to in this case... BUYER BEWARE !!!”
“Repeated delivery issues. Yet another parcel not delivered in the day promised. Stopped using them for months due to the same issue. Seems nothing has changed. Won't be using them again.”
“Their web site kept flashing sideways and wiping my payment details when I tried entering them - this is not encouraging. I finally managed to to enter them but It then flashed off when I entered submit, leaving a thin strip with a left-facing arrow and the word "checkout". I have no idea whether my order was received or not. I've battled with the frustrating and useless automatic answerphone and am now dismayed to read reviews echoing what's happened to me - and lots of people without the orders or a refund. What is going on?”
“I've been calling for 2 days with no call back as promised. The automated machine said my delivery was dispatched 6 days ago. Royal mail says they've not received it.”
“Very arrogant, unhelpful, frustrating and slow to respond to my problem around choosing delivery option when purchasing a supplement through them, but quick to take my money.”
