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Dolphin Fitness Reviews

2.5 Rating 134 Reviews

38 %

of reviewers recommend Dolphin Fitness

Company Reviews

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Phone:

01273 921 222

Location:

135 Trafalgar Road, Portslade, Brighton United Kingdom
BN41 1GU

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Dolphin Fitness 1 star review on 19th April 2022

Dolphin Fitness 1 star review on 19th April 2022

Dolphin Fitness 1 star review on 5th January 2022

Dolphin Fitness 5 star review on 12th May 2016

Karen Richardson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on 21 March Today 02 of April got a message ,'not able to send the items ordered'.Fair enough but what about my refund.They kept my money and do not respond to my emails.Mr Ali Reza Ariyan director of Dolphin Fitness ,Could you refund my account,my order DF5815837607.thanks”

Posted 4 years ago

“Been waiting weeks for an order of baby formula that they listed as in stock on their site but actually didn't have in stock. They have kept my money and sent nothing and now are ignoring my messages, closing any enquiry I make within minutes without bothering to respond. Looks like I'll be having to claim the money back via my card provider at this rate.”

Posted 4 years ago

“I placed an order on 12th March, I still haven't received my order and absolutely no communication, it's absolutely disgusting, each day I open a case up and they literally close it within minutes!! I will also be reporting this company. Avoid using them! I will have to contact my bank to get my money back and use Holland and Barrett”

Posted 4 years ago

“I ordered and paid for two things last Tuesday and asked for it to have it shipped together on the friday, that’s now four days ago without any updates about the delivery. On the website it still only says “order received”. All of a sudden I get a refund but still no email with an update or the thing I’ve ordered. I’m assuming the things were out of stock and they couldn’t be bothered to tell me. Will never ever use again or recommend to anyone.”

Posted 4 years ago

“I ordered 6 x Biona elderberry juice for around £20 a the beginning of March, it took them 2 weeks to tell me that they were cancelling my order implying that this was due to stock. Having checked the website today the same item is shown as in stock but now for £32.95. The owner is exploiting and profiteering from people’s need of provisions during a national emergency. I think that's pretty low. I have reported the owner Mr Ali Reza Ariyan to the Competition and Markets Authority and recommend anyone with a similar experience do the same.”

Posted 4 years ago

“Spent over £70 over a week ago. No product No updates No emails Joke of a company. AVOID. Most of the good reviews are paid.”

Posted 4 years ago

“Take money with no stock on board happened a few times. Though it's there fault they hold back any order that is available until stock arrives to save on postage..this could be anything from a week to never .. poor service !! Terrible customer service!!”

Posted 4 years ago

“I thought I’d give them a try again after a few years. Big mistake. Still The worst customer service you can imagine, backed up by poor delivery service. Avoid like the plague.”

Posted 4 years ago

“Very poor and time consuming customer service. Every concern directed to the same person whose is unhelpful and actually quite spiteful. as above I have tried to talk to customer service.mo”

Posted 4 years ago

“I ordered 2 boxes of the protein bars. Both were in stock during the order. After 2 weeks, I got an email that the products I ordered are not available. I checked their website today, and they still listed the same product with info of "In Stock". What a shame.”

Posted 4 years ago

“Disrespectful and unhelpful messages is all I got from Dolphin Fitness when I enquired about the progress of my order, and then they simply fell silent, ignoring my query. When I had not received any information regarding delivery, i.e. dispatch, deliver date, after 4 working days of placing an order of considerable value, I called customer service. One can't call direct, but have to leave a message on their answer phone service. I felt somewhat re-assured that it would my query would be 'fast-tracked' because I had provided the order number. Yet, no call-back, not on the same day, not the day after. So I resorted to emailing Dolphin Fitness with the same query, getting increasingly worried that my order had never been dispatched. Instead of being giving the relevant information, Dolphin Fitness wrote, "If you required this order by a certain date we do offer many delivery options for you to choose from." I then tried to place another call to ask them whether my order had been dispatched, again to no avail. So I sent another email, including in it the question why I do not receive any call-backs, despite Dolphin Fitness's promise to do so - again, rather than the information I was requesting, I received this defensive, cynical response "Why would you call when you already have opened a line of communication via email?" Shoddy attitude to customer service, they take a haughty stance and leave the customer reeling.”

Posted 4 years ago

“Absolutely disgraceful customer service I ordered products that the website said was in stock then they emailed me and said "no in stock" and I still haven't been refunded for the items that were not in stock. Now they wont even answer my emails I will never use them again ...”

Posted 4 years ago

“Whey protein arrived with the cardboard seal already off and laying in the protein. Asked for a refund but they required photographic proof. Tried to explain there was nothing to take a photo of as the seal wasn't sealed so it would be a photo of an open protein tub. 3x tying to explain this to now being ignored. Terrible attitude from CS saying I prob didn't like the flavour.... Who doesn't like cookies and cream!!! Stay clear!”

Posted 4 years ago

“I waited over a week for delivery. Then I logged in to the site and found out that my order has been canceled and I have not received any notification.”

Posted 4 years ago

“What a shocking Company You order something on a Monday midday and they despatch it on a Monday afternoon - good you might say - only problem is it was one week later When you contact them they say - other customers who Pay for better delivery come first... thats OK - but delayed despatch for one week...!! The confirmation of the order says - we will start preparing your order in Hours - one would assume same Day or next - not 150 Hours .!! In the end said if not despatched cancel order - it was then despatched and arrived next Day..!! Standard delivery means - delayed despatch by maybe a week”

Posted 4 years ago

“Dolphin fitness took my money and never delivered my protein, when I enquired all I got was the run around ie it's on its way it never did arrive, not a good idea to deal with these people they take your money but won't deliver.”

Posted 4 years ago

“Ordered 2 tubs of protein. One arrived. Still not the second a month later. After much going forwards and backwards was told they’d check their CCTV to see if I was telling the truth! Wow...6 weeks later this be been promised my order but at the end of the month! ..amazons more costly, but better for me.”

Posted 4 years ago

“Items on their site stated for immediate dispatch with 4 to 7 days delivery, but even after a week from payment nothing received. They do not ship from UK, but from Hungary. So do choose an authentic UK store.”

Posted 4 years ago

“Terrible customer service. really know how to waste your time. They don't email out invoices. think by law they have to. They aren't helpful. I have been back and forth for one product. I work as a therapist and can't afford the time. Awful. Won't use again. would rather order from the USA for what I want. They sent back a snotty email saying I should search their site for who to get an invoice. Cheeky people. It's their job to supply one and they tell me most people don't want an invoice. If you deal with them demand and Invoice. it is yours by right. Horrible.”

Posted 4 years ago

“Never again. Horrible or no customer service. Extremely fast to take your money and extremely slow to respond to the issue. Now I'm requesting refund for package which was never delivered... Lets see how long will this take.”

Posted 4 years ago

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Dolphin Fitness is rated 2.5 based on 134 reviews