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Dolphin Fitness Reviews

2.5 Rating 134 Reviews

38 %

of reviewers recommend Dolphin Fitness

Company Reviews

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Phone:

01273 921 222

Location:

135 Trafalgar Road, Portslade, Brighton United Kingdom
BN41 1GU

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Dolphin Fitness 1 star review on 19th April 2022

Dolphin Fitness 1 star review on 19th April 2022

Dolphin Fitness 1 star review on 5th January 2022

Dolphin Fitness 5 star review on 12th May 2016

Karen Richardson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. really know how to waste your time. They don't email out invoices. think by law they have to. They aren't helpful. I have been back and forth for one product. I work as a therapist and can't afford the time. Awful. Won't use again. would rather order from the USA for what I want. They sent back a snotty email saying I should search their site for who to get an invoice. Cheeky people. It's their job to supply one and they tell me most people don't want an invoice. If you deal with them demand and Invoice. it is yours by right. Horrible.”

Posted 4 years ago

“After being a long term returning customer of Dolphin Fitness something has really changed which i feel is dodgy. I received 4 bottles of Sun Warrior fulvic acid minerals and none had a tamper free seal on top of bottles like in the past and today from a different company i received same fulvic minerals however it has good safety seal on bottle and it has properly listed minerals on label which it used to do with Dolphin fitness and now a different address and company in USA and it feels most dodgy and i may well get the contents tested by trading standards.”

Posted 4 years ago

“Never again. Horrible or no customer service. Extremely fast to take your money and extremely slow to respond to the issue. Now I'm requesting refund for package which was never delivered... Lets see how long will this take.”

Posted 4 years ago

“Will never ever order from this company again.I ordered 2 items and they only sent one but charged me for two items.Ive e-mailed many times and got nowhere.If you call the customer care they say they will ring back.NO THEY DON'T.When THEY get it wrong they just take your money and ignore you. WHAT A JOKE OF A COMPANY. BE WARNED !!!!!!!!!!!!!”

Posted 4 years ago

“Appalling customer service. Been ordering from them for a while and last time the courier left the parcel outside the garage door, instead of inside, courier said there is a claim as the parcel was stolen but needs to be submitted by the sender (Dolphin Fitness) but Dolphin Fitness said will not complain because said the parcel was left where instructed, which is a completely idiotic comment because no one wants parcel left outside, instead inside. You would not leave it outside the front door, would you? they just needed ot submit the claim to the courier and they said they won't and now I am out of pocket. DO NOT ORDER FROM THEM!!!”

Posted 4 years ago

“I bought two bags of Olimp Whey Protein 22nd of April.I selected delivery option before 5:30 29th of april.Today is 3rd may I didnt get nothing.There is no contact with them.they do not answer the phone and do not reply to emails.I spend 65 pounds.Today I will raport that case to my lawyer. I will not let myself be fooled.”

Posted 4 years ago

“I've used DF for a while now and they are reliable with a great customer service. Yes, the shipping takes longer than amazon, but I would rather wait a little longer and get a quality product at a reasonable price.”

Posted 5 years ago

“The worst place to order online. Placed an order 5 days ago and never received. I have been trying to call them several times and left messages but nobody seemed to care. Never gonna waste my money on them again. They steal people’s money for nothing.”

Posted 5 years ago

“Appalling (non existent) customer service. Left repeated voicemails for weeks, and sent emails, nothing in response. Basically I was sent an order of 40 gels that go out of date in a few weeks, unlike other providers who have at least a year. Never again with this company. Cowboys.”

Posted 5 years ago

“Products are always the most reasonably priced postage is free quality of brands supplied is excellent always packed very well and customer services are efficient and respond quickly when approached”

Posted 5 years ago

“Been using Dolphin Fitness for years. The delivery is always super quick and the products are priced extremely competitively.”

Posted 5 years ago

“I regularly use Dolphin Fitness for a whole range of products - never let me down on quality or delivery times and prices are competitive. Always excellent service and the website is easy to use too! More than happy to recommend this company.”

Posted 5 years ago

“After a week of frustrating attempts to contact Dolphin Fitness I decided to look for reviews and wasn't actually surprised to see that others have equally bad experiences. Despite what the website says there doesn't seem to be any customer service. Once you have paid your money, that is it, they don't appear to want to know. My order was delivered promptly but a bottle was broken in the package. Simple as that. I contacted them within the hour of delivery and have been trying repeatedly ever since. They haven't got back to me as they said would happen, and the only human voice I have heard was a recorded message. I will put this down to experience but they wont get any more custom from me. I don't usually leave reviews voluntarily but feel I have to in this case... BUYER BEWARE !!!”

Posted 5 years ago

“Fantastic customer service. I've been buying from Dolphin Fitness for a while now. My orders have always arrived without delay and well-packaged. In my last order one of the items - a spray bottle - was broken. I contacted Dolphin and a replacement was sent through without delay. I have no hesitation in recommending them.”

Posted 5 years ago

“Very pleased with the prompt service given. Item received as promised in excellent condition and at the best price. Thanks”

Posted 5 years ago

“Repeated delivery issues. Yet another parcel not delivered in the day promised. Stopped using them for months due to the same issue. Seems nothing has changed. Won't be using them again.”

Posted 5 years ago

“Their web site kept flashing sideways and wiping my payment details when I tried entering them - this is not encouraging. I finally managed to to enter them but It then flashed off when I entered submit, leaving a thin strip with a left-facing arrow and the word "checkout". I have no idea whether my order was received or not. I've battled with the frustrating and useless automatic answerphone and am now dismayed to read reviews echoing what's happened to me - and lots of people without the orders or a refund. What is going on?”

Posted 5 years ago

“I've been calling for 2 days with no call back as promised. The automated machine said my delivery was dispatched 6 days ago. Royal mail says they've not received it.”

Posted 5 years ago

“Best price.”

Posted 5 years ago

“Very arrogant, unhelpful, frustrating and slow to respond to my problem around choosing delivery option when purchasing a supplement through them, but quick to take my money.”

Posted 5 years ago

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Dolphin Fitness is rated 2.5 based on 134 reviews