“Worst company ever. In my entire life I have never not received what I have paid for!! They say they looked at cctv and saw that it was packed with my other items. I received the small items but not the two big bottle of vitamins. How can a tv miss that error. It did not miss it? That’s how they make money on discounting you. DO NOT ORDER FROM THEM. Awful, awful customer service. They are so knowing what they are doing when cheating you. I hope one day their cheating ways will come back to haunt them.”
“Scam artists. They will try and trick you into spending more money by saying you will get a free gift if you spend over a certain amount but then they won’t send you a free gift. And then when you complain they make excuses as why they can’t send the gift but try and make you order again by saying the free gift will be in the next order. Just use Amazon instead, it’s quicker, easier and way better customer service”
“One month later - still no refund. Terrible customer service especially when things go wrong.
I have been a customer with DF for a few years and so long as nothing goes wrong you are fine, delivery takes forever which has been frustrating, but good prices etc,
However, my recent experience when FedEx lost part of my delivery has been hugely illuminating and not in a good way. Put simply, if something goes wrong DF are arrogant and rude, they don’t care, they don’t attempt to do anything to fix it, and are quite happy to keep your money.
I paid for fast (specific date) delivery, it didn’t arrive. One week later one box arrived but not the other . **ONE MONTH later** my 2nd parcel still hasn’t arrived and DF still has my money.
When I politely ask for them to help and resolve this, they won’t offer a refund & won’t re-send my parcel in case “it still arrives”. When I emailed and told them how long I had been waiting I had a reply sarcastically headed “We are sorry you feel the *need* to complain”….as if it is my fault!!! FedEx in contrast has been pro-active & has phoned weekly to say they are still looking for my parcel, the most recent phone call from FedEx has been that DF and FedEx are going to sort out an insurance claim between them….but that isn’t any help to me!! I have politely asked DF several times now to resolve this for me, but now I think I will have to make a claim through PayPal.
I wouldn’t trust this company again. NOT worth the hassle and as other reviewers have said, much better to give your money to a small company who appreciate their customers. These people clearly don’t give a toss about their customers, I am so disappointed by them.”
“🚨BEWARE🚨
Terrible service. Will never order from this company again.
They failed to send me the 10 packs of pre-packed (and easy to carry) packs of 6 large water bottles. They individually wrapped 60 bottles with hard to open padding and out them in them MASSIVE boxes!
They then proceeded to dump them at the bottom of my three flights of stairs and the delivery man refused to help me carry them up despite me having a serious back injury.
Luckily an Ocado delivery was being made to
me at the same time and the slightly built female delivery driver insisted on carrying all boxes up the three flights of stairs for me even though I didn’t ask and tried to protest. Such a Angel and what a contest between human beings!!
Don’t expect any customer service from this disgusting company. Why don’t you sell what you advertise and why do you fail to help customers with your (overly packaged) deliveries?!? Horrible attitude and horrible experience. Beware!!!!”
“First time and last time I would but from Dolphin Fitness. Gave constructive feedback on a recent order, where their website autoselected a flavour without requesting selection from a dropdown box of flavours, let you "add to basket", but selected a totally different flavour. Their response was arrogant and dismissive, regardless having provided video evidence of the process. Don't depend on customer service or a thank you for your business - buy elsewhere. There are plenty of businesses out there looking for custom. Verified Purchase.”
“Poor service here. Placed an order 7 days ago, for them to then contact me a day after they said it would be dispatched an item was unavailable.
Still selling it on there Website!
Poor service, lost a customer
Postal service payments get priority here, not first come first served”
“I ordered a jacket and leggings in February and they haven't sent it still. When I email them they don't respond. I am so mad at myself for not reading their reviews first!! My costly mistake!”
“I have ordered some products mid January. I had a message on 19th Jan that the order was sent out but I never received it. The tracking link states that I had received the order which I didnt.
I sent at least 10 messages since then asking what they will do about it since I had paid for my order. If it got lost in the post then they can claim but I cant as I didnt send the packet. I had 1 apology saying they would address this issue but no replies since then. I find it disappointing to be ignored by this company when they could do something about the missing products. Certainly wont recommend them to anyone as such customer service shows lack of care.”
“I am very surprised at the negative reviews here! I have bought from Dolphin Fitness for a number of years now and have never had a problem, including the time when I needed to add to an order, phoned and it was dealt with immediately. I always compare their prices and they are almost always cheaper than other (trusted) companies - I have just put in a £200+ order so I'll see what happens with that.”
“I bought complete strength cream of rice. I noticed that the nutritional information was wrong. It states serving size 25g scoop. Per 100g serving 76.6g carbs. Per 50g serving 19.2g carbs. It should say Per 25g serving is 19.2g carbs. It states very low sugar but when I mixed it with water it was too sweet like it was loaded with sugar. I tried ringing them but they don't take calls and I sent them an email asking why the label was incorrect and I think it's a copy. I've got no reply after 1 week. So I'm know this is 100 copy. Be aware!!! When I'm next down there area I'll be popping into see them.”
“EXCELLENT!!
THEY SOLVED THE PROBLEM VERY QUICKLY !
I ordered from them first time and I am very satisfied.
The economy package arrived faster than I expected. By mistake I received a vitamin with a lower IU content than I ordered. I sent them an e-mail and received a reply in a few hours. They apologised for the mistake and ordered a courier who just today collected the package of vitamins I had not ordered and I have just received a package with the vitamin I was expecting. Everything was done in 3 days !
I really like the way they dealt with the customer when there was a mistake and how quickly it was resolved.”
“Placed my order not quite knowing what to expect after mixed reviews But everything was exactly as they had stated. The confirmation email came through straight after I had placed the order, followed by details of delivery and the parcel has just arrived EXACTLY as promised.
Well done and thanks”
“Ordered a sports watch almost 3 weeks ago and it still has not arrived! Still just says " order received " as it has done for almost 3 weeks! Worse than deliveries from China! Very disappointed as I thought I had ordered it in plenty of time for my main bithday gift last weekend!”
“I am very disappointed as this was my first time ordering with this website and I was hoping the process would go as smooth as it does with bodybuilding.com. But I just received my order today and they have sent me the WRONG flavor! I ordered my usual Black Cherry and they have sent me Strawberry Kiwi!! I would send it back but I have already opened it. Needless to say, I will NEVER be using this website again. And I will either go back to bodybuilding.com or look for another alternative. First impressions count for me and I am not very impressed with these guys at all!! Tbh I don't normally even leave reviews. But I am so angry that I signed up especially just so I could leave my feedback! Not a great way of keeping new customers! I am now stuck with a pre-workout that I don't even like!”
