“I have purchased skirts from Donajo before and found the quality to be better. My new skirts have lighter fabric both the underpant and the skirt. I prefer the heavier, tighter underpant and a heavier skirt fabric as well. Also, I have always ordered a 17" length and this is longer. I'm actually going to have to have the skirt hemmed as the skirt gets caught up in the pant leg when I store a ball there (which is where I always store a second ball).”
“After several attempts to get a straight answer from DonJo customer service, I was told an item bought on sale could NOT be emailed a return receipt even though I was well within the 15 day return/exchange time frame. This is VERY BAD business. With ALL the competition out there, you would think DonaJo would at LEAST send an email return receipt. I did mail my skirt back today and I am told by customer service they are holding a smaller size for me. In the future, I'll be taking my business to a company who values their customers.”
Hi Melissa - Thank you for your review. We will be sure to pass it along to the team for future consideration. The issue was you were attempting to return a final same item. We do offer returns to store credit and exchanges on final sale items. We do not provide return labels. This information is located in the complete return policy on our website. Thank you!
“I have been VERY pleased with my Donajo skorts. I finally tried the leggings and realized they really don't work for me. I didn't realize they had a different policy on returns for clearance items. After a bad review, they did a great job reaching out to make sure that I was happy with their product. I was impressed by that. Thank you.”
“A swift email response to my previous negative review said I could call & attempt to get a more suitable color. I am still stuck with having to return the item received. Still do not quite understand why the item I received was so drastically different than item pictured.”
Hi Cindy! We are here to help you. Please email us at info@donajofitwear.com and we will assist you with the process to get the correct size. Looking forward to hearing from you soon! Thank you.
