“I am very unhappy with the Drive Polo and the Dona Jo exchange/return process. I ordered the same shirt in the same color/size that I already own from a year ago, so I did not expect to have to return it. So I opted not to pay the extra $1.89 for "free" returns/exchanges. However, this Drive Polo was smaller than the one I own, and the fabric was a lighter weight. I like my current shirt, so I decided to exchange the new one for a larger size, even though it cost me over $7 for the exchange. However, that shirt did not ship until the previous one was checked back in at the returns center, so I ended up waiting over a month from my original order. And then the new shirt did not fit. So now I'm returning that one . . . for another $7+. Not happy.”
“I have purchased many many items that I love for tennis. My only complaint which is a big one is that the tops fade quickly. Athletic fabric should hold up under outdoor sunny conditions. .”
“I still have not received one item (a skort) AND I’m disappointed with the product. I plan on returning all 4 pieces but need Donajo to complete shipment!
Extremely disappointed and displeased!!!”
“I love their outfits! I like the feel and the way they fit, and they are easy to care for. As a company, I had to return an item and Dona-Jo promptly replied to my information request.”
“I am so impressed by the quality of their clothing. The material, the fabric and the design make their clothing quite exciting. I’ve received lots of compliments.”
“I love your skirts and have many many of them. The sizing changes have been a bit frustrating. I am a size 8 and ordered the medium and returned for a large. Size chart was not helpful in guidance in this particular skirt.”
“Turnaround time was long… Had to re-order a skirt due to a size issue and the entire process took at least a month… Ended up going on two Florida trip trips where I needed the skirt without it because the turnaround time was so long. Disappointed.”
“The shipping and return policy is terrible. Trying to charge $21 for a return label. I had to return shirt- medium- which i always wear. It was so small I’m thinking I will need xl. It looked cropped but it didn’t on model. Plus it takes forever to get the stuff.
Trying to get a free exchange but might just give up because if the other size is still short I won’t want to pay to ship it back again.”
